At SunTrust, insightful advice is the hallmark of their service commitment. To provide it, they examine every recommendation they make through the prism of how it provides direction, focus, simplicity and ultimately, confidence for you and your family. As one of the nation's largest and strongest financial services companies, They offer a full suite of products and services designed to meet the needs of their consumer, business, corporate and institutional clients. They know that financial stress is prevalent in America, across all income levels. That?s why they launched the onUp Movement ? to inspire everyone to take a step and move from financial stress to confidence. You can?t fully enjoy life if you are worried about money.?
Certain business lines serve consumer, commercial, corporate, and institutional clients nationally. As of June 30, 2020, SunTrust?had total assets of $504.3 billion and total deposits of $376.2 billion.
SunTrust Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/19/2021.
3.4
1,111 reviews
from WalletHub and across the web
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SunTrust
Thuy Ng @seeyoucme
All I want is to get text alert whenever I receive payment from anyone thru Zelle. I called 3 times, my problem was not solved. Each phone call, I had to wait 15 to 20 minute waiting. The reps can't help, they told me I had to do it on my app or online banking. Then today I havve to call back because my profile was on hold, I can't send payment thru Zelle. I have to call suntrust to resolve the issue. Again, they told me I have to wait 24 to 48 hrs. What is the purpose of calling Suntrust when they can't help me to solve my problem. I have to use my other bank institution to transfer money. Bad policy, bad company.
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Product: SunTrust Checking
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SunTrust
Allan Shy @A.Shy42
They were wonderful, polite and efficient for almost a year, until I accidentally submitted a check that was endorsed incorrectly. It was obviously rejected and so I fixed it and resubmitted it, it went through, and one week later with no notice whatsoever they froze and put a "No Debit Status" on my accounts. I have no access to any of my money at all, and will not until they send me a cashier's check, which their site says can take up to a month. They gave no opportunity to make other banking arrangements, and will not give any explanation as to why they have done this. I can only assume it was the check issue as there has been no other change in activity. I will not be coming back, even if the issue is resolved.
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Product: SunTrust Savings
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SunTrust
timothy @timothyk_87
Quickly and easily approved with a fantastic rate. Simple and convenient methods for paying it back. Paid off and satisfied. Worth the time.
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Product: SunTrust Personal Loans
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SunTrust
John @johnnelsonmt
Easiest Loan that I have ever applied for online, disappointed that they don't refi after 18 months, when one's credit score is much higher to get a better rate.
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Product: SunTrust Personal Loans
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SunTrust
Dilip @dilipj
Very fast turnaround. But consider SoFi also to compare rates. The documents were very easy to complete and submit. I got approval in 24 hours
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Product: SunTrust Personal Loans
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SunTrust
Charles @doverhall99
This was a good rate and I was glad to see that it was at a bank that is local and close. Overall I am very pleased thus far. Their app is easy to use and makes paying and keeping up with balances very simple
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Product: SunTrust Car Loans
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SunTrust
Wolf Bob @wolfmuisener
Have been trying to cancel my account for a couple days now and just getting the run around, called today 1/11/2021 and got GG or however you say her name. She didn’t speak much English which was horrible to try and understand, I stated I just wanted to cancel my accounts which then she went into trying to make me stay why I wanted to leave I don’t feel the need to answer anything I just wanted to cancel my stuff. Then tells me she can’t which I got this before, so I asked for a manager which at that time wouldn’t transfer me kept saying there was no manager that she couldn’t do that then hung up on me. I called back again to be hung up on after asking for a manager same female answered as before, so then I call back again and have my wife ask for a manager and then again the same female hung up on us again. Proceed to call for the 4th time and get a male not sure his name but kindly ask again for a manager, and he says hold on I’ll transfer you to one is there anything I could do to help you in the meantime I said no just a manager. Very unprofessional to treat a customer that way I will never come back to this bank horrible service
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Product: SunTrust Business Services
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SunTrust
Rochelle @rrhanes61
I have paid them $20,000 in interest. The interest rate is very high. Some of the customer service representatives are not very friendly or very helpful.
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Product: SunTrust Student Loans
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SunTrust
Jeremy @jeremysells
Verified Customer
Super easy approval done by a person, not a computer. Supposedly only for excellent credit but they approved me in the 670's with a collection. Friendly, efficient, money was in my account in under 24 hours.
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Product: SunTrust Personal Loans
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SunTrust
jcjlwh @jcjlwh
Complete unethical treatment of customers. After calling them out on their shady behavior, their response was to tell me "you can just pay off the loan". Why yes I can, but I've got the last laugh with a below market interest rate an an 800+ credit score. I think they'll be the last people I pay off. In hindsight, a low interest rate isn't always worth dealing with a horrible bank.
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Product: SunTrust Home Equity
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+1660 users submitted a rating without writing a full review
You can apply for a SunTrust credit card online, by phone (800-279-4824), or by visiting a SunTrust branch. To apply, just provide your personal information, including your name, address, Social Security number, date of birth, and other info requested. It takes about 5 minutes to fill out an application, and applicants often get an immediate decision when applying online or in person. If you don't get an instant decision, contact customer service at 800-786-8787 to check on the status of your application.
Most SunTrust credit cards require at least good credit, which is a credit score of at least 700. However, the SunTrust Secured Card is available for applicants who do not meet that criteria.
The SunTrust foreign transaction fee is 0% for all SunTrust credit cards except the secured credit card offer, which charges 0% on foreign transactions. The best SunTrust credit card with no foreign fees is the SunTrust Travel Rewards Credit Card because it offers 3% cash back on travel, 2% back on dining and 1% back on all other purchases.
SunTrust's Travel Rewards Card also has a bonus of $250for spending $3,000 in the first 3 months. That's in addition to a $100 statement credit every four years to cover the application fee for either Global Entry or TSA Pre-Check. This card has an $89 annual fee, but it's waived the first year.
If you plan on traveling abroad or making online purchases from foreign merchants, it's best to use a SunTrust credit card with no foreign transaction fee. But all of SunTrust's unsecured cards require excellent credit for approval. The Secured Card is designed for people with bad credit, but it's better for rebuilding credit than making purchases outside the U.S.
The usual Suntrust balance transfer fee is $10.00 or 3% of the amount of the transfer, whichever is greater. However, they do have a card that doesn't charge a balance transfer fee, and thats the SunTrust Prime Rewards Credit Card. You will need to have excellent credit to get it.
SunTrust will use TransUnion and/or Equifax for approval.
Once you're approved and begin using your SunTrust credit card, SunTrust will report your payment history to the three major consumer credit bureaus (TransUnion, Experian, and Equifax) on a monthly basis.
As long as you make on-time payments and proactively manage your credit card account, your credit will improve.
