Had fraudulent charges on my account in the evening. They refused to freeze my account over the phone which allowed the thief to take more money overnight.
In the morning, I had to go into a Suntrust office to have my accounts frozen to prevent further loss. The bank says they will not be able to return my money for at least 10 business days.
I received no warning about fraudulent charges even though the charges were happening out of my home state minutes after legit charges were happening here. Most idiotic fraud alert system I've ever heard about. I, obviously, cannot be in two places at once.
The rep I spoke with was very non-chalant about the situation and seemed to not really care about what was happening to me. Didn't seem to care about how distraught I was.
This is, hands down, the worst experience I've ever had dealing with a bank. They have all the money and yet they can't give me a provisionary refund while they investigate.
I hope everyone has a chance to read this review and decides against dealing with them ever. Horrible!!… read more