I opened the account due to the 5% awards categories and eventualy ended up using it for my primary card. Recently, I had to replace a still functional but cracked card, and that was a disaster. The option is buried deep within the time-wasting phone prompts (as was any option to speak to an actual person). When I finally got a replacement card ordered, I was not advised of any potential disruption of use of my still functioning card, and I assumed (as with every other card I've hever had) my old card would remain active until I received and activated its replacement. Nope. My card continued to function for nearly a week after ordering the replacement, then suddenly, it was no longer usable. I was still days away from receiving the replacement, and by the time I realized they had killed the card prematurely, auto bill payments charged to that card were rejected and I was charged penalties for late and non-payment. I have never had this happen with any other card, and when I finally got thru to a human to express my displeasure with their non-communication, there was zero effort to resolve, and the agent even said, "If you're displeased, I'll be happy to help you close this account."
I have since shredded the card, and next cycle I will pay my balance, redeem remaining rewards, then never deal with them again.… read more