We moved to North Carolina from the Midwest a few years back. To our chagrin, there isn't a Fifth Third Bank on every corner like there is in Chicago. In fact there are only 3 within 50 miles of us. That is terribly inconvenient, so we decided to open a local checking account. There was a Sun Trust Bank just minutes from our house and decided to give it a go. We really didn't know what to expect and figured it would be just like any other bank, but for some reason this was different. We were greeted warmly at the front door and asked how they could help us. We asked them about opening a checking account and they brought us into a room and went over options with us and made sure to find one that had everything we needed. There was no monthly fees, internet banking options, and check deposits via mobile app. It was fantastic. To be fair, many banks basic checking accounts are similar these days, but the one thing that stood out has been great customer satisfaction. I've always been treated politely and asked if I needed anything. If you are looking for a bank with great customer service, give Sun Trust Bank a try. You won't be disappointed.