TCF strives to consistently deliver superior performance by providing the essential means to enhance the rhythm of customers’ lives and help them achieve their goals. Unified by the passion to act as an ally of their customers, they lend prudently in diverse, niche segments and fund these assets through core deposits, both generated through a great customer experience within their communities. They will be a sound, well-capitalized, principled bank that gathers core deposits and lends under the fundamental concept of diversification that enables them to consistently achieve superior results for their employees, customers and shareholders.
TCF Bank is the wholly owned banking subsidiary of TCF Financial Corporation, and has approximately 476 banking centers located in the US.
TCF Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/16/2021.
1.9
1,125 reviews
from WalletHub and across the web
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TCF Bank
awerbuch1000 @awerbuch1000
There are serious structural problems in this Co. 1. need to register on 2 sites - 1 for paying and 1 for checking statements.2. Cust service - prepare to wait and no way to email them. 3. I requested yr end tax doc. signed up for electronic delivery. It's Feb 16th and its still not available online. Received email instructing me to register account to retrieve electronic message (not sure what) but already have registered acc. This bank is run by monkeys
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Product: TCF Bank Home Equity
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TCF Bank
peterantone @peterantone
Had my mortgage with Chemcial bank, which was later merged with TCF. Called recently to re-fiance and never got a call back. Called a week later and left a messasge, never a call back. Just called and was placed on hold, then the connection ended. Really poor customer service.
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Product: TCF Bank Mortgages
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TCF Bank
jpanderson1985 @jpanderson1985
I cannot stand TCF Credit Card. I have had so many issues with them. They make it intentionally confusing on their site so that you can never know the current balance and they make it difficult to use the correct bank account to pay the balance to guarantee that you get overdrawn. Chase is so easy. I can literally make my payment instantly from my Chase account. 5 stars for Chase. Negative stars for TCF. Closed my checking, savings and credit cards with them today and moved 10s of thousands out of them as well as anyone who reads this. No wonder they have to get bought by Huntington Bank in order to stay in business.
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Product: TCF Bank Credit Cards
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TCF Bank
ralph @enefesdi
Verified Customer
Non-competitive rates, online portal has really limited functionality (just make payments, no acct mgmt, can't even tell what your variable rate is), support staff are inaccessible and unempowered (but friendly), extortive termination fees (>$120) they pretend are "county fees" as though they have no control over it....what's not to hate? I've dealt with at least a dozen lenders over the years, and this was hands-down my worst experience from all angles. Maybe recent acquisition activity will fix this stuff, but I'll let someone else find out...
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Product: TCF Bank Home Equity
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TCF Bank
Rahma Abdalla @rahmahade
Worst bank! I can’t wait to leave them. My card was stolen and they refused to refund me. I’m so glad it was a little less than $200. It would’ve been more if I didn’t get a text from their fraud department.
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Product: TCF Bank Checking
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TCF Bank
vcarlosquintanilla @vcarlosquintanilla
I have not been able to get a mortgage statement since mid 2020 apparently because of the merge they did the account numbers were changed, so I have been sending payments just guessing how much I owe. I gave up trying to contact them as there is always a 1.5 to 2hrs wait time over the phone just to hear someone say: " I am so sorry, we are working to correct the issue. Can you call back in a few days?" WORST BANK!
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Product: TCF Bank Home Equity
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TCF Bank
Krystal Rodriguez @krystal.908
Even if you're opted out of their overdraft program, they will let you go negative and still make you pay the fee instead of rejecting the payment. The banking app does not contain accurate information. Pending and posted transactions are sometimes listed twice or have the incorrect running balance. Which makes it impossible to keep track of where your money is really going. I have brought this to their attention and i was told the technicians were looking into it. which means they acknowledged that there is a problem but have failed to resolve over months time. This bank is a scam. No wonder checking accounts are free.
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Product: TCF Bank Checking
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TCF Bank
Mr Xavier @Notammused
Poaching money from a child’s savings account because they don’t deposit every month is a serious moral issue. You as a corporation need money so bad you would take from a child’s savings account?PATHETIC. The sales people said my child would earn interest. In fact earned No interest in 2 years and to top it off take money from the account. TCF I hope your company goes under and all your CEOs end up in jail.
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TCF Bank
mnerin @mnerin
No zero stars option? ABSOLUTE WORST. They denied my fraud claim of $620 worth of cell phones to an address in FLORIDA.. EVEN THOUGH I gave them 2 emails from Amazon stating that Amazon had flagged unauthorized use on my Amazon account and had cancelled the orders. Apparently after banking at TCF for 40 years, I have suddenly become part of an organized theft ring. I'm sending material to the media, the attorney general and my lawyer...
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Product: TCF Bank Checking
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TCF Bank
hayley9 @hayley9
Terrible Bank. Pick literally any other bank. I was charged $1500 in bank fees for $300 of an overdraft. Once you make a purchase, they will return it and continue trying it until it finally force posts. ALSO all of these return fees CANNOT be waived in any way. My $300 purchase turned into $1800. It’s ridiculous
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Product: TCF Bank Checking
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+420 users submitted a rating without writing a full review
After opening a checking account, you can use TCF Bank online banking when you enroll. To enroll in digital banking, go to their website and select Enroll Now from the top Log in section.
You can enroll in the bank's online banking service after you receive your account number and account PIN. Please visit the following link to enroll: https://onlinebanking.tcfbank.com/fitcf/retail/exterior/enroll?isIndividual=true&isPortal=true.
Unfortunately, the information regarding the exchange rate is not made available on the bank's website. Please call customer service at 800-823-2265 for more details. Note that the bank will assess a 3% international service fee and a $5 fee when withdrawing money at an ATM.
