TCF strives to consistently deliver superior performance by providing the essential means to enhance the rhythm of customers’ lives and help them achieve their goals. Unified by the passion to act as an ally of their customers, they lend prudently in diverse, niche segments and fund these assets through core deposits, both generated through... show more
TCF Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 10/20/2021.
1.9
1,150 reviews
from WalletHub and across the web
1,150 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
TCF Bank
_27612175 @_27612175
Report Abuse
1 Star Rating
Small town Ohio enters competitive Chicago market. Pulled my accounts in the thousands, they are no Chase or Citibank but more "ma and pa", was with TCF for many, many years. They put voicemail on that says call back another time. I don't think so!
Brought in a cashiers check from a local bank, they put a 7 day hold on it. I told them I would be closing my account at the end of the 7 days and requested they have cash available so I could close my account. They would not guarantee they would have the cash available.
Didn't think it was actually possible, but this bank is a bigger joke than it's predecessor Chemical Bank. You cannot contact the payoff or escrow department directly, and no one else outside of those departments can see any information. The payoff department will not call you, only email. What a great way to do business when you are holding peoples' money that you have failed to refund after a mortgage payoff. In addition, none of the escrow transactions noted in the record actually take place on the dates indicated, and they failed to even pay the taxes a full 11 days AFTER the indicated transaction date. AVOID this black hole at all costs.
TCF gets a 0 out of 5 stars from me. Ever since they’ve merged with Huntington Bank, I’ve been having issues with available funds, especially while doing banking on the mobile app. If I had an emergency, I would be in deep trouble. In the past, transferring funds from saving to checking account in the mobile app used to be easy. Now, it takes hours for the funds to become available. TCF & Huntington need to come up with a better system or I’m going to close both accounts and bank somewhere else. This is worst than Nightmare on Elm Street.
Availability to monthly statements are difficult. Web site is poor. Difficult to maneuver through. The financial and interest rate were fine. Just difficult to know exactly where you stand real time.
I was given the specific name of someone at TCF to use and I couldn't get her to reply. I needed a pre-approval quickly and kept trying to reach her by her work phone, email and cell phone. She finally texted back that she was out of town at her sister's wedding - and wanted to know how I got her cell number (it's on the website). She had no out of office reply on her email and no one to take over for her while she was out for the week. What a terrible way to do business. I got another lender later that day and got the pre-approval I needed. Just let people know that you aren't available so we don't waste time.
They say once you’ve been a customer for 30 days then everything will move faster...now I’ve been a customer for 33 days the teller just told me it’s 45 days...nope won’t wait for the 15 days...please don’t open an account here. I tried to give the underdog a chance but I see why they can’t compete ????
show more
show less
Comment
0
0
kseaton17 @kseaton17
@kseaton17 typo...12 days ???
show more
show less
Comment
0
0
TCF Bank
John @johnw_358
Report Abuse
1 Star Rating
Verified Customer
This HELOC with TFC Bank was paid in full when I refinanced my mortgage in January 2021. This $75.00 balance owed to TFC is false.
Worst customer service. Horrible banking app. Waste of time to even have. They will do anything and re arrange your purchases and transactions to give you as many overdraft charges as possible. Worst banking experience in my life.
Had an entire day's worth of pay stolen out of my account by a fraudulent transaction at least an hour drive from where I live. Called and filed a fraud report and despite never having gone to that location nor having any transactions near it “it can’t be fraud because our chip technology is infallible.” Needless to say, now I’m out an entire shift of pay because this bank is too cocky to actually ask for camera footage or admit their cards can be skimmed like any other. The police can’t open an investigation without the bank's permission to catch the guy who did it either so I and several other people probably just gotten stolen from with 0 consequences. This was the final straw amongst many other issues I had since opening the account over 7 years ago. Don’t bank here unless you want your money handed over to fraudsters.
You cannot open checking and savings accounts for your 12 year old at TCF Bank. Your child needs to be at least 14 years of age in order to be an account holder.
After opening a checking account, you can use TCF Bank online banking when you enroll. To enroll in digital banking, go to their website and select Enroll Now from the top Log in section.
