Texas Dow Employees Credit Union (TDECU) is a Federally Insured State Chartered Credit that is headquartered in Lake Jackson, TX. Founded in 1955, TDECU is a not-for-profit financial cooperative with more than 348,000 Members and over $4 billion in assets. TDECU currently has 39 service locations, including 35 Member Centers, and offers a complete... show more
Eligibility
Find out if you are eligible to join TDECU.
TDECU Reviews
5
44%
4
12%
3
18%
2
9%
1
18%
3.6
34 reviews
34 reviews
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TDECU
sheila lynn @sheila_lynny
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5 Star Rating
I believe My Con Ed Bill Went through my Credit card instead of checking I will know by tomorrow ty so much TD is like home time, If I call with an issue we work it out very comfortable there. It is the bank that cares for my interest. I had Hundreds about 7 for unexpected medical bills will bring this card down 300 this weekend Glad TD was here to get account online is locked How did it go up calling tonight I’ve been I’ll pay 800 today spent 30 cutting Bill in half all fixed 800 payment ty
Absolutely terrible, customer service reps are completely inept, will pass you from dept to dept and each one more silly than the next. Just spent over an hour on the phone only for them to hang up, for a transaction I know I did not make. Fraud dept can’t even see this transaction, so they say, even though I am literally on the app and website reading the line description to them. As soon as I confirm my direct deposit has been cancelled, I cannot move fast enough to cancel my accounts. Worse even than the bank inside of Walmart.
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Product: TDECU Checking
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TDECU @TDECU
Hello, we're sorry to hear that you are having issues, please email us at [email protected] or call 1-800-839-1154 for assistance. Thank you.
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TDECU
Steve McMahan @sammac2002
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1 Star Rating
Customer Service is HORRENDOUS at TDECU. I’ve been waiting since June 20 to get the title to the car I paid off. After numerous phone calls & emails to resolve the problem, it’s obvious that no one at TDECU cares enough to help. I have gotten broken promises, been lied to, put on hold for up to 25 minutes, and given the royal run around. Do yourselves a favor and do business someplace else.
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Product: TDECU Car Loans
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TDECU @TDECU
Hello,
You'll need to contact Member Care at 1-800-839-1154 to resolve this issue or email us at [email protected] Thank you.
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TDECU
Jaymie @jaymieg
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2 Star Rating
Verified Customer
Me and my ex husband got a divorce. He has had several late payments and they aren't able to take me off the loan even though per our divorce decree my ex husband has the house.
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Product: TDECU Mortgages
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TDECU @TDECU
Hello, you'll need to contact the Mortgage Servicing department to get this resolved. You can call them at: (800) 839-1154, ext. 4617 or (979) 238-8387 or
email them at: [email protected] Thank you for being a TDECU Member.
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TDECU
Sandra @lpmouyos
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5 Star Rating
Verified Customer
TDECU has been a wonderful company to work with for my many financial needs. I started with a checking and saving accounts. I now have my mortgage, retirement plan, and home and car insurances. They are the best!
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Product: TDECU Mortgages
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1
TDECU
Patrick @patrick_browning
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5 Star Rating
Verified Customer
The service is first rate. Advice is proactive. This is a huge difference from a for-profit banking experience. They are actually looking out for their customers! I’ve closed my other accounts and moved all my business to TDECU.
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Product: TDECU Personal Loans
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TDECU
dalton_powell05 @dalton_powell05
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1 Star Rating
Absolute worst bank I have ever used. All their people sound new and stutter like they have no idea what they are even talking about. Ordered a lost credit card from them that I was supposed to get within 7-10 business days. Never received it. After a month of waiting and calling back and forth, I was on the phone for an hour and 45 min reporting a lost card and paid to get it expedited and told I would receive it in three days, just to be told on the 3rd day that the order was not done correctly and my old card has not been sent out yet. So what the hell did we do for an hour and 45 min? Not the only issue I've had with them but this was the last straw. I will never bank with TDECU again I will be writing this review on every page I can find about them.
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Product: TDECU Business Services
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TDECU @TDECU
HI Dalton, this review appears to be about credit cards and not business services. We're sorry to see you leave the credit union and would like to try and resolve your issues. If you need further help please call 1-800-839-1154 or email us at [email protected] Thanks.
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TDECU
Jeff @jebankson
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5 Star Rating
Verified Customer
TDECU is a 1st class Credit Union that treats their customers with respect. We were able to purchase Our home through their mortgage department and they offered us one of the best Interest rates.
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Product: TDECU Mortgages
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TDECU
Louis V @Bitholov
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3 Star Rating
It is a good card, but the applicant needs an excellent FICO score. It offers 2% rewards with an annual spending between $15,000 and $500,000, and none reward thereafter. If you spend less than $15,000 per year the reward rate is 0.5% - 1%. Rebates are paid a time per year.
Hi Bitholov, this information might be outdated. This card offers 2% rewards on qualified purchases up to $500,000 with a maximum annual reward of $10,000. Rewards are paid annually once a year.
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TDECU
Richard @rasolis77
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1 Star Rating
Verified Customer
Credit card was on Autopay, when it failed, they reported as late. They refuse to resolve any issues. Phone service hangs up when we are very polite, or place on hold forever. Interest rates are terrible, customer service is awful.
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Product: TDECU Credit Cards
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+16 users submitted a rating without writing a full review
The TDECU Classic Mastercard's starting credit limit is $500. Credit limits can vary, though, and you may be granted a higher limit. It depends on your credit score, income, or debt-to-income ratio.
TDECU also offers automatic credit limit increases for cardholders who show responsibility and always pay their bills on time and in full. You can even try requesting an increase by calling (800) 839-1154.
You can do a balance transfer with the TDECU Classic Mastercard online, by calling 1-866-820-3867 or by visiting your nearest TDECU Member Center.
The TDECU Classic Mastercard has an intro balance transfer APR of 0% for 12 months and a $0 balance transfer fee. In order to qualify for the introductory offer, you must request a transfer in 30 days of account opening.
Remember, that balance transfers cannot exceed your available credit, and you cannot do one between 2 TDECU accounts!
Yes, you might get approved for the TDECU Classic Mastercard® after bankruptcy. But it's best to wait at least 2 years after discharge before submitting an application. You can even call TDECU's customer service line at (800) 839-1154 to find out about your eligibility. With a few details about your bankruptcy, a representative should be able to assess your approval odds.
If you're not eligible for the TDECU Classic Mastercard® yet, you might have, better luck with a bankruptcy credit card instead. These cards have lenient requirements and offer the best approval odds.
