With more than $18 billion in assets, Golden 1 Credit Union is the sixth largest credit unions in the United States and proudly serves all those who live or work in California. Founded in Sacramento in 1933, Golden 1 delivers financial solutions with value, convenience, and exceptional service to members. As a dynamic and... show more
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Golden 1 Credit Union Reviews
5
38%
4
13%
3
5%
2
7%
1
37%
3.1
125 reviews
125 reviews
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Golden 1 Credit Union
Genelle @toysforyourpleasure7
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5 Star Rating
Verified Customer
I just like Golden 1, they always keep me posted on any bad transactions, You have a grace of 10 days to pay your credit card. They always call you if you miss a payment.
So far so good bought car in 2020 no problems with golden one even through a chapter 7 bankruptcy.. they have been helpful in helping maintain my vehicle
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Golden 1 Credit Union
Jaycee Blacker @jmalee1996
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1 Star Rating
This is by far THE WORST bank I have ever dealt with. Their customer service has been far from helpful and completely rude. They are not answering my questions they are saying you have to get ahold of the "back office" but will not tell me how to contact them. They allowed me to transfer some of my money but I never received it into my account and now they're not giving me any info and they're saying I have to call my other bank where the money was transferred even though that bank has no information on the transfer. If I could leave a zero star review I would. If you want to lose your money, deal with terrible customer service, and not be able to access your funds then this is the bank for you.
Although I've had my account with Golden1 for approximately 26 years, they have never done me any credit card or loan favors since I've been with them. Recently they wasted my time at the Elkhorn Blvd branch in Sacramento by scheduling me an appointment to come in so they could notarize a document for me, and then refused to do so when I arrived because they wanted me to pay them for this service that is free to everyone who has an account with other banks. Wells Fargo has done numerous notaries for me for free without even having an account with them. The woman had the nerves to involve her worthless manager in the conversation who backed up her no-good customer service stating they wouldn't provide the service for free. I walked out and continue to make my major deposits with BofA who doesn't mind overwhelming their customers with great free services, including money added to your account for shopping at certain stores.
Hi there, thank you for your 26+ years of membership. We appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, you can email us at [email protected] and we can have our Senior Leadership look into this. Thank you.
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Golden 1 Credit Union
Stephen @stephen_solano
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5 Star Rating
Verified Customer
Golden1 Credit Union has great customer service and lower interest rates than banks. I highly recommend it over average banks. . .
I’m very upset at the way I was treated today at the Fresno golden 1 ( fig garden branch) they have the best employee, an I’ve been going their since I got out of the miltary ( over 20+ yrs) well today I wanted to diposit a few hundred dollars in my wife act. I had her info an a California I.D. This employee ( karren), has given other patrons a hard time at the window because I’ve noticed it in the past and today she decided to give me one. She insisted on looking at my personal account before I put money into my wife’s account and I kept asking him why she doing this to me. There is no need if I have cash and my wife’s account information. So she took my California ID underneath the window and started typing in my personal information to get my account info .. I was highly upset. An another employee walk k we an stated , I will talk to her later about this. I told her she was wrong , an I will file a complaint. The corporate office agree with me and I’m now waiting on a letter in response to my complaint. I will remove myself my wife and my son from the bank if the situation does not get taken care of and Karen gets re-trained and dealt with. Period. So humiliating and so embarrassing to cause a scene and hold me up like that. Thank you for your ears.