Golden 1 Credit Union

Although I've had my account with Golden1 for approximately 26 years, they have never done me any credit card or loan favors since I've been with them. Recently they wasted my time at the Elkhorn Blvd branch in Sacramento by scheduling me an appointment to come in so they could notarize a document for me, and then refused to do so when I arrived because they wanted me to pay them for this service that is free to everyone who has an account with other banks. Wells Fargo has done numerous notaries for me for free without even having an account with them. The woman had the nerves to involve her worthless manager in the conversation who backed up her no-good customer service stating they wouldn't provide the service for free. I walked out and continue to make my major deposits with BofA who doesn't mind overwhelming their customers with great free services, including money added to your account for shopping at certain stores.

Golden1 Credit Union has great customer service and lower interest rates than banks. I highly recommend it over average banks.
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I’m very upset at the way I was treated today at the Fresno golden 1 ( fig garden branch) they have the best employee, an I’ve been going their since I got out of the miltary ( over 20+ yrs) well today I wanted to diposit a few hundred dollars in my wife act. I had her info an a California I.D. This employee ( karren), has given other patrons a hard time at the window because I’ve noticed it in the past and today she decided to give me one. She insisted on looking at my personal account before I put money into my wife’s account and I kept asking him why she doing this to me. There is no need if I have cash and my wife’s account information. So she took my California ID underneath the window and started typing in my personal information to get my account info .. I was highly upset. An another employee walk k we an stated , I will talk to her later about this. I told her she was wrong , an I will file a complaint. The corporate office agree with me and I’m now waiting on a letter in response to my complaint. I will remove myself my wife and my son from the bank if the situation does not get taken care of and Karen gets re-trained and dealt with. Period. So humiliating and so embarrassing to cause a scene and hold me up like that. Thank you for your ears.

Courteous reps, easy-to-read statements, excellent rate on my car loan. I have only dealt with them online or on the phone, but that works fine.

Golden one gave me a good rate and referred me to enterprise car sales ( they have a partnership) and I ended up driving a car home with zero money down with a mediocre credit score .

Decent card & good limit :) so you do end up getting some credits back. Although the cash advances will really get ya both ways… Good Luck & Thank You!

Golden 1 credit union has been the worse bank to deal with. As Trustee of an estate they have done whatever they could do make a difficult time during the pandemic more stressful and add additional heartache. Seems no one knows what they are doing, managers in “member cate” dept never return phone calls. No follow up. Lack of communication, bank training and customer service! Would NOT recommend

Since the changing of guard, golden 1 is sadly to say horrific.3 generations until this company single handedly snatched my dreams of becoming a successful small business owner. The reason? Well because I applied for a ppp loan. I felt I had no other choice, due to being turned down throughout the years for any kind of credit or loan.

Financed a vehicle with Golden One. It's been a smooth, problem free transaction since day one. Now preparing to pay off the loan. I wouldn't hesitate to use them in the future. I am more than satisfied with the entire process.

My fiance and I purchased a vehicle and Golden 1 was the credit union that had our loan. The truck was in my fiance's name but was a gift he purchased for me. 6 months after we bought the truck, my fiance passed away. I notified Golden 1 of his death and gave them my attorney's name and number so they could file a claim against the estate. Months pass as the estate goes through probate court. On Veteran's Day, a tow truck pulls up and hauls my truck away. No notice from the Golden 1 to myself, my attorney or the court appointed administrator. They put it out on Veteran's Day when they are closed so there was no one to call. I contacted them to find out who "up the chain of command" I could speak to about how this was handled. They put me through to 3 people. The first 2 seemed like they genuinely wanted to help me. The 3rd person was rude and put me on hold and then I was hung up on. Great way to treat a service disabled veteran who is grieving the loss of her fiance and best friend. Tomorrow I will be taking the money out of my account and closing it. Terrible customer service and the motto of "stronger together" is crap.