At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They’re one team united by... show more
Truist Reviews
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Truist
clark_witzleben @clark_witzleben
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1 Star Rating
READ THIS! Truist is the absolute worst. After my family banked with BB&T for 30+ years, I was left to manage my father's estate when he passed in March, 2022. I let Truist know within days of his passing that they could start sending me the mortgage statements and make me the authorized person on the account since, as executor, I'd be making the payments until we decided what to do with the place. Understandably, they sent me (what was supposed to be) a packet of forms to get notarized and sent back with a death certificate, letters testamentary confirming me as the executor, etc... The packet ended up being just a single page letter and didn't include any of the forms the letter stated were "enclosed in this envelope." I called them and waited an hour on hold just to let them know I still needed the forms (at this point, they refused to send these general forms via email for me to print out and expedite the process). They resent each form 1 by 1, in separate envelopes, by mail. I filled them out, got them notarized and sent them back with all required documentation to the address listed in the letter. Meanwhile, while celebrating my father's life in May, I went to the local Truist (formerly BB&T) branch we banked with for 30 years, and closed two checking accounts and a safety deposit box in his name using the same documents I had already sent to their mortgage department in Greenville, SC. Fast-forward a few months, and we sold my father's condo in August, 2022. His Truist mortgage was paid off as a result of the sale, and closing documents were provided to all parties by closing attorneys. Now fast-forward to March, 2023, and I'm preparing fiduciary taxes for his estate and need some interest information from previous mortgage statements. I call Truist for these statements and I'm told there is NO RECORD of me being an authorized user on this loan account. The woman helping me in Orlando, FL elevates the issue to her manager that I'm wanting these statements immediately, and she requests I email her a copy of death certificate and letters testamentary again. After not getting what I want from her, quickly enough, I call back, reach another person, who ends up emailing me monthly statements for 7/12 months of 2022. Yesterday, March 21, I received the same packet and letter in the mail that they sent me a year ago when my father died -- requesting me to go through this whole process again with notarizing documents just so I can be authorized on this one account. This all after I've closed multiple accounts in the last year in my father's name, using all the supporting legal documentation required to do so. This bank does not have its act together at all, and I would never deposit a penny with them again. Shameful way to treat people.
Our new, non-profit, 501c3 educational organization had a HORRIBLE experience with this bank from the beginning. After opening our account and making the initial deposit, we made a mobile deposit from the proceeds of our academic competition. Then, without reason, explanation or notification, the bank locked our debit cards (that we were trying to activate for the first time). After speaking to an incredibly rude person in the Fraud Department, we were told they were "reviewing the relationship" and froze our account for 10 days. They un-froze our account and locked us out of our online account the next day. They eventually opened a new online account for us, and then sent us a letter telling us they had closed the account and instructed us to go to a local branch and withdraw our funds, all within the span of 22 days. We were told repeatedly that they were "reviewing the relationship". We only ever made two transactions - the initial deposit and a mobile deposit from our academic competition - absolutely no withdrawals of any kind. The agent in the fraud department could give zero reason for freezing the account and treated us like some kind of criminals, even though he told us we did nothing wrong. Again, we never even attempted to spend a penny of our funds. We could not trust that this type of inexplicable garbage wouldn't happen again and potentially ruin our reputation as an organization, so we withdrew our funds and closed the account. We are happily working with another bank who is pleased to have a relationship with our organization. We have been able to activate our cards, deposit funds, and pay our vendors in the short 10 days with our new bank, things we could never do in 22 days with Truist. I would NOT recommend this bank for any non-profit! I would have given zero stars if that was an option!
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Truist
diazheather1729 @diazheather1729
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1 Star Rating
-000000 STARS If you own a business ESPECIALLY a small business DO NOT, I REPEAT DO NOT OPEN A BUSINESS ACCOUNT WITH TRUIST......Suntrust was great for a business account. Truist is ABSOLUTELY HORRIBLE!! They put holds on vetted company checks for 10 days and God forbid you deposit multiple checks in one day. Common sense and even lack there of SHOULD make you aware that a BUSINESS, especially a sub contracted construction business gets multiple checks sometimes from builders that can be OVER 10,000$ or under, OR multiple checks equaling over $15,000 from MULTIPLE VETTED CONTRACTORS.. Truist will put a hold on it EVEN WHEN THE OTHER BANKS HAVE RELEASED THE MONEY THE DAY AFTER THE DEPOSIT.... THEN Truist will charge you overdraft fees.. We are DEFINITELY looking at other banks for our business which is sad because we have used SUNTRUST for years. So, anyone with a business AVOID TRUIST LIKE A PALUGE....
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Ramona @xray0104
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2 Star Rating
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I had fraudulent activity in my outside checking. I informed them as soon as I found Was offered deferment. Papers were emailed, papers were sent to the incorrect email address so was declined. I found this out by contacting Truist again. Deferment papers were sent again to the correct email address, signed and accepted. Even though there were communications the payment was still listed 30 days late. Dropped my credit score almost 100 points. I have a dispute filed.
This is a horrible bank. I have had checking accounts for 40 years with no problems. I opened an account online with Truist on a Wednesday and deposited $50. The next day my account was locked with a message that I needed to contact customer support. I called the number and after a long hold, they informed me that I needed to take two forms of ID to a local branch to verify who I was. Hmmm. The last two bank accounts I opened online didn't need in person IDs. On Thursday, I visited a local branch and presented two forms of ID to the bank manager. He types on his computer and makes a phone call that no one answers. He tells me there are conflicting messages on my account. One says do not unlock the account. The second message says unlock the account after he shows two forms of ID. The bank manager said no one at corporate was answering his emails to the company or his phone call. He photocopies my IDs and promises to call me as soon as he hears something. No call that day. I call on Friday and ask the bank manager if he heard anything. He says no. From Wednesday through Monday, I received 8 emails from the bank welcoming me to the bank and thanking me for choosing them. On Monday I receive a letter from Truist stating that my bank account has been closed and that they are not required to give me a reason. It said that if I had any questions about the closing I could visit a local branch with two forms of ID. Why did customer support tell me to visit a branch with two forms of ID, when they knew they were closing my account? That is so rude. I never heard back from the bank manager. I still have not received my $50 back. I noticed there were no other customers in the local branch when I visited. Now I know why.
I had $500,000 dollars stolen from what was purported to be an escrow account and all the time Suntrust bank new the person who operated the escrow account was in fact operating a checking account that Suntrust allowed Derek Cole’s the owner of the account to call an escrow account !! I contacted Suntrust bank and was basically ignored and they even moved the individual financial advisor who worked at Summerport Village in Windermere to Truist but told me he had resigned and left the company suddenly. This bank had a duty to refund my money but instead told me to go away. DO NOT TRUST SUNTRUST OR TRUIST BANKS
When i got my truck with a suntrust auto loan right before they merged with bb&t to form truist i thought it was fine then my grandfather who co signed on the loan passed away that august. I get a letter from the dmv in my state that in order to get my tags renewed i needed to get the title and the loan changed to where my grandfather was off of it. I called truist numerous times to try to get them to sign the paperwork from the dmv to do this was given i dont even know how many fax numbers they finally went to fill out the paperwork and added my grandfathers info back on the form and we had to send it to them again to fill out and then went 6 months with dead tags after they merged because of that and now it's been almost a month since I paid my loan off and still haven't received my title or notification that they knew I paid it off. I highly don't recommend them for auto loans they will take your money and leave you hanging if I were to have stopped paying the loan they would have come after me but when I needed a simple form filled out it was a 6 month fiasco that they had no intentions of fixing and its telling when we hit the 6 month mark and we told them on the phone that it's been going on for 6 months their first reaction was "oh" never apply for a loan from them they will screw you over.
Great customer service staff is always friendly in branch or over the phone as well thanks again. Never issue always get to the point or find the resolution of my call or concern
We had SunTrust for over 20 Years, we loved the bank and the people. We then got the news that the merger was occurring. The name Truist sounds like trust. WELL, don't trust them. We have checking - savings, home equity and three Credit cards. Credit card was supposed to be 0% with balance transfer. Used it to pay off some medical bills ending up costing me over 900 dollars and guess what it was not Zero interest! This despite the claim it was by the bank and their customer service. Hello Chase - you cleaned up the mess. Don't get me started on the Checking account. Interest bearing - Yep for Truist. They will take days to credit my ACH direct deposit payroll. Deposit cash - by FEDERAL law it should be available immediately. Might be posted in a day or so. Credit Union posts my ACH deposit 2-3 days earlier than Truist. Customer service- Nonexistent- Rude. I waited 5 minutes for a teller to acknowledge my presence. When she finally did, she thought because her assets were on display, she could be rude. Buy a sweater and learn some manners. You are not all that and a bag of chips. You were rude, condescending and I hope we never cross paths again. Home Equity went from 3.25% to over 8%. This is a combination of the fed and this sorry bank. We paid off the mortgage Nothing to hold us to them- I will move the home equity this week. No balance on any of the credit cards, I will take the small hit on my credit score to lose the relationship with this bank. Looks like despite living in a small town and having few national choices, it is time to give another bank a Chance. Truist - Your name sounds like Trust, but you burned ours. I feel sorry for your employees and the poor customer service training they received.
Truist MC supprt line Rude condescending girl Waited on hold 10 mins She answered as recording: systm probs call back Mon I asked to ask a gen'l ? She said DID YOU NOT HEAR WHAT I JUST SAID.
You can redeem SunTrust rewards for statement credits, deposits into a SunTrust bank account, travel purchases, gift cards, or merchandise by logging in to your SunTrust account and navigating to the rewards redemption section of their website. You can also redeem rewards through the SunTrust mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.
SunTrust has three rewards-earning consumer credit cards, all of which accrue so-called “Cash Rewards credits” at different rates. You can start redeeming for cash back when you have the equivalent of $5 in Cash Rewards credits saved up. And if you redeem credits from any SunTrust credit card for a deposit into your SunTrust checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your SunTrust deposit accounts. Higher balances mean a higher bonus.
There are differences between SunTrust's rewards cards when it comes to redemption, though. For example, the SunTrust Travel Rewards Credit Card will get you a better redemption rate on travel than the other two SunTrust credit cards. And cash redemptions into a SunTrust deposit account are always worth more than getting a normal statement credit.
As for the merchandise you can get with your credits, SunTrust has quite a few options: high-end sunglasses, Amazon gift cards and branded merchandise, event tickets, jewelry, handbags, FitBits, and more. If you don't have enough SunTrust Cash Rewards credits for an item, you can always use a combination of rewards and your credit card.
If you have any trouble redeeming your rewards, call SunTrust rewards customer service at (800) 255-7125.
No, there aren't any BB&T business rewards cards available anymore. But there are alternatives for business owners looking for lucrative rewards.
For example, the Ink Cash card offers 1 - 5% cash back on purchases and an initial bonus of $750 for spending $6,000 in the first 3 months. Another good business rewards credit card is the Capital One Spark Miles for Business card. It offers an initial bonus of 50,000 miles for spending $4,500 in the first 3 months. Plus, you can earn 5 miles per $1 spent on hotels and rental cars booked through Capital One Travel, and 2 miles per $1 on all other purchases.
The BB&T credit cards offer rewards in the form of cash back and miles, depending on the card. The earning rate varies as well. For instance, the BB&T Spectrum Cash Rewards Credit Card offers 3% cash back on gas, 2% cash back on utilities and groceries on up to $1,000 of combined monthly spend, and 1% cash back on all other purchases.
The BB&T Spectrum Travel Rewards Credit Card, on the other hand, offers 2 miles per $1 spent on air, hotel and car rentals, 1 mile per $1 spent on all other purchases.
The BB&T rewards redemption options include merchandise, gift cards, cash back, airline tickets, hotel bookings, auto rental bookings, cruises, and more.
You can check on your SunTrust credit card application status by calling (800) 477-9702. Follow the prompts to be connected to a customer service representative who can help you with your inquiry. SunTrust will also send you a letter letting you know if you were approved or denied.
If your application is denied, there's still some hope left. Call (800) 477-9702 to ask for a reconsideration by explaining your particular situation. If that doesn't change the issuer's decision about your denial, consider becoming an authorized user on someone else's account.
You cannot apply for a SunTrust credit card anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. You can apply for a Truist credit cardonline, over the phone at (844) 487-8478, or at a branch.
Ultimately, it is worth mentioning that most Truist credit cards require excellent credit, which is a credit score of 750+. However, the Truist Enjoy Cash Secured Credit Card is available for applicants who do not meet these criteria.
