Trustmark’s history of meeting its customers’ financial needs extends back to 1889. Through the years, Trustmark has broadened its customer base by expanding the markets it serves as well as the products and services it provides. Their vision is to be a premier financial services company in their marketplace. Their mission is to achieve... show more
from WalletHub and across the web
40 reviews from WalletHub and across the web
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5 Star Rating
I want to commend Carla Hoffman (Freeport FL Branch) on her services she provided to me and my HOAs operations for transition. Right from the start Carla was nothing more than informative, kind, courteous, and extremely helpful using her awesome interpersonal skills. As I was going through a difficult transition of a HOA banking she was nothing but supportive on getting me where I needed to be and helping my new management company transferred to our account. I had visited Carla several times for several months and she had to perform several acts to include calls and paperwork for my continual changing of operations. This as the issues were on our end with our operational changes. In the end she got me straight and our company on the line towards the biggest part of operations, which is our financial operations. In closing Carla is a role model for the banking industry and is what keeps customers connected with their financial banking company. Never have I had such great service from an individual in the banking industry and known Trustmark is lucky to have her.
HOA President Puckett, D.
Product: Trustmark Business Services
Kate T @ktanman0221
1 Star Rating
Customer Service is Horrible! They have the worst mortgage payment system I’ve ever seen. There technology is way behind other banks I deal with for work. You can’t pay weekly payments, it’s forbidden! They don’t respond to emails or return phone calls. As soon as rates drop, I’m refinancing with any other bank!
The IVR for customer service is a nightmare. It is so bad this 30+ year customer is starting to look for a replacement Bank. Finally getting through it took three people telling me what they couldn't do .... Until I indicated I was going to start looking to replace them - then a few mediocre alternatives were offered.
Really hate I went the lender I have. She has made my first time home buying experience a depressing one. I’m So dissatisfied and disappointed. Doesn’t return calls, not informative. I should never feel like I’m bothering my lender but that’s the vibe she always gives off.
The lender I have is so unprofessional. Really has made my first time home buying process a terrible and disappointing one. She has dropped the ball and it keeps rolling!!!
1 Star Rating
Worst bank I ever come encountered with the employees suck Frfr every one there is a discrace fr neva had a bank treat me as if I was a outcast at my own bank . Only one is Jeanette she should run the Flowood location the manager doesn’t even know what he is doing . Going to a different institution fr my dad is highly upset at these ppl especially wen he’s been there since it was first national bank my dad feels like at his disretion he has been pushed out of his own bank such liars they are n Neva have u back …,
I would give 0 stars if I would. Working with Mary Anderson and I get very short if any responses at all. I understand this is a busy time. Offerings not thoroughly explained to move the process forward. You know how you can tell when someone is talking at you and not to you. Very unprofessional in my opinion. I'll shop around for a new lender.
If I could do zero stars I would! This is the worst experience with Matthew Springfellow. He is not professional at all and I’ve caught him in many lies. Very rude. And has talked about legal matter with another individual. I do not recommend trustmark at all!!