UMB Bank, a subsidiary of UMB Financial Corporation, provides comprehensive personal banking solutions through 91 banking centers and three wealth management centers across eight states. The foundation of their business is building and maintaining full-service relationships based on their long-standing commitment to integrity and quality. Banking with UMB is convenient with thousands of ATMs... show more
UMB Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/31/2021.
4.0
786 reviews
from WalletHub and across the web
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UMB Bank
Jay S @Jayshas
"If you want the worst experience, come to UMB" that should be there tag line. First, they send me mail to apply for a credit card (pre-approved). I have an impeccable credit history with a 760+/740+(credit karma/FICO) score. They declined without giving any reason. UMB - Unintentional Money Blunder
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Product: UMB Bank Credit Cards
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UMB Bank
Teresa Rau @Tcr5386
This was a health savings account I had thru my employer. Money I HAD put in to the account. Had to close account due to employer going to another health savings institution . Called to get the paper work going and NOTHING was said to me about the fee for closing the account. Papers were sent to me to fill out thru email and I faxed them in. Gave this place high ratings because the girl I talked with was very helpful... I thought. NOT once did she inform me that I would lose $25.00 of MY money! Found out later it could of been transferred to my checking account. Took over a month to finally receive check but was missing the full amount. Called many people finally talked with a manager and he said there was nothing he could do. Really ? $25.00 gonna kill this bank. TERRIBLE customer service!!! I will NEVER EVER recommend this bank to anyone and will tell them to stay clear from this bank. Terrible customer service!
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Product: UMB Bank Savings
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UMB Bank
cleaningdivas2018 @cleaningdivas2018
After 3 years and over a half a million dollars ran through, you start your "new" system. You are backhandedly pulling withdraws before posting deposits. I see lawsuits in your future. I will be closing all accounts this week. You customer service is 0 at best , multiple times ive flat out received "I dont know" when trying to resolute something. Last week you guys decided to play with my money and manual entry holds on a check. I truly love my local branch workers , but as an overall opinion, I AM DONE , and slightly disgusted with how your support team works through the 1800 #s
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Product: UMB Bank Business Services
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UMB Bank
jeffpvortex @jeffpvortex
If I could give them less than 1 star I would. Simply the worst HSA bank out there. I will be reporting them to The Office of the Comptroller of the Currency. Unfortunately I had to use them since Humana uses them for their HSA administration. Do yourself a favor and avoid them at all costs.
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Product: UMB Bank Savings
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UMB Bank
Matthew @mjboschee
Verified Customer
Closed account and now I have charges and the account was not closed ? Called to dispute charges so now I received a new card that I did not want in the first place. Waiting on them to close account after the look into the disputed charges
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Product: UMB Bank Credit Cards
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UMB Bank
lostnpaprs @lostnpaprs
I banked with UMB for 30 years and they treated me like crap when my husband died and pulled money out of my account w/o notice or contact! They lied to me over and over and treated me like I was a criminal or something! I couldn’t wait to get my accounts out of their bank as no one should have to put up with this kind of treatment, especially in a difficult time. I also realized when changing banks that they were not paying the interest they should have on an account. I have nothing but discuss for this so called bank!
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Product: UMB Bank Checking
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UMB Bank
leave mealong @redtzumhant
The website is buggy and hard to use. Trying to redeem my points was a nightmare that entailed bouncing back and forth between the rewards people and the UMB people countless times. Would absolutely not recommend.
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Product: UMB Bank Credit Cards
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UMB Bank
Brian Jones @Drbaj
Had an HSA account for 2 months as UMB was the provider for my new employer. Fortunately we changed from UMB. I happened to review my statement. UMB was charging $2.95/month service charge. I only use HSA for incidental health-related services. Found out that you will be charged this unless your account is over $3K. Cancelled my account, got the form and sent in. THEN found out they charged me $25 to close the account!!! So basically I paid $4.90x2 in service fees and $25 in closing costs for ZERO benefits of using UMB. Supposedly am going to get a response call from a supervisor. Still waiting for that. Avoid this company. They will rip you off!!
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Product: UMB Bank Savings
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UMB Bank
Western Paper @dcook
The UMB team worked through the weekend to get us approved for the PPP loan with SBA. They were all over taking care of us. These guys rock!!!! Nick Morris CEO Western Paper Distributors
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Product: UMB Bank Business Services
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UMB Bank
Anthony Something @bccooper312
Very unpleasant experience with my HSA in UMB. A recent update to their website made it impossible to find my investment overview to make any changes. I submitted a help request and was told they couldn't help, but call during their inconvenient hours of support and something would work out. Will be transferring out my funds to Fidelity or somewhere else as soon as I can find where UMB has hidden my money.
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Product: UMB Bank Savings & CDs
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+1460 users submitted a rating without writing a full review
The starting credit limit for the Classic Industries Credit card is determined based on a number of factors, such as your credit score, credit history and annual income.
Usually credit cards that require good credit for approval have an average credit limit of $7,500.
Even if you're not comfortable with your starting credit limit, you can increase it in time with responsible credit utilization.
But you must keep in mind, that when a credit limit increase is requested and not offered, it could result in a hard inquiry. This will affect your credit score for a short period of time.
