UMB Bank

Umb bank manipulates deposit posting dates and the order of checks posting in order to maximize overdraft fees or even cause overdraft fees when you have the funds available to withdraw from an ATM as the deposit has soft posted but they wait 4 more days before the deposit hard post to avoid overdraft fees . When you contact them to let them about they say they have reached the limit of how many times they can correct their mistake

Worst bank I have ever dealt with. I had a health savings account that was transferred from Anthem Insurance. Every help call did not resolve anything and took more than an hour. My funds were transferred to the wrong bank because I was provided the wrong form by Anthem and it took 4 months to get the money returned. Then I was told they couldn't return excess contributions (which is a requirement of the account) by the fifth person I talked with after I already received the money back credited in the wrong tax year, so I will now be paying thousands in IRS fees. The bank response was that they understood my frustration but wouldn't do anything about it. I am closing my account and never doing business with them again.

"If you want the worst experience, come to UMB" that should be there tag line. First, they send me mail to apply for a credit card (pre-approved). I have an impeccable credit history with a 760+/740+(credit karma/FICO) score. They declined without giving any reason. UMB - Unintentional Money Blunder

This was a health savings account I had thru my employer. Money I HAD put in to the account. Had to close account due to employer going to another health savings institution . Called to get the paper work going and NOTHING was said to me about the fee for closing the account. Papers were sent to me to fill out thru email and I faxed them in. Gave this place high ratings because the girl I talked with was very helpful... I thought. NOT once did she inform me that I would lose $25.00 of MY money! Found out later it could of been transferred to my checking account. Took over a month to finally receive check but was missing the full amount. Called many people finally talked with a manager and he said there was nothing he could do. Really ? $25.00 gonna kill this bank. TERRIBLE customer service!!! I will NEVER EVER recommend this bank to anyone and will tell them to stay clear from this bank. Terrible customer service!

After 3 years and over a half a million dollars ran through, you start your "new" system. You are backhandedly pulling withdraws before posting deposits. I see lawsuits in your future. I will be closing all accounts this week. You customer service is 0 at best , multiple times ive flat out received "I dont know" when trying to resolute something. Last week you guys decided to play with my money and manual entry holds on a check. I truly love my local branch workers , but as an overall opinion, I AM DONE , and slightly disgusted with how your support team works through the 1800 #s

If I could give them less than 1 star I would. Simply the worst HSA bank out there. I will be reporting them to The Office of the Comptroller of the Currency. Unfortunately I had to use them since Humana uses them for their HSA administration. Do yourself a favor and avoid them at all costs.

Closed account and now I have charges and the account was not closed ? Called to dispute charges so now I received a new card that I did not want in the first place. Waiting on them to close account after the look into the disputed charges

I banked with UMB for 30 years and they treated me like crap when my husband died and pulled money out of my account w/o notice or contact! They lied to me over and over and treated me like I was a criminal or something! I couldn’t wait to get my accounts out of their bank as no one should have to put up with this kind of treatment, especially in a difficult time. I also realized when changing banks that they were not paying the interest they should have on an account. I have nothing but discuss for this so called bank!

The website is buggy and hard to use. Trying to redeem my points was a nightmare that entailed bouncing back and forth between the rewards people and the UMB people countless times. Would absolutely not recommend.