Unitus Community Credit Union

We had been wasted more than 6 months for nothing after applying twice for refinancing mortgage at this bank. First with Kevin Moor at Beaverton Branch and then secondly with Katherine Kroger(KK) of tanasbourne Branch, both of them mislead & hold us unfairly for months without processing the loan. Both showed zero intention to help us. We had to visit the relevant bank branch many times to find out the progress of refinancing the home loan we had applied for, even as the corona epidemic was seriously spreading. The reason is that KK barely responded to us, only when we met its manager. We felt that both of them discriminated and ill-treated us. Thanks for God, finally we went to Onpoint and we got absolute quickly and friendly service from them! Now we are done with UNITUS and never go for anything again!!!

This is Customer Service the way should be done. 3-9-21
AMANDA HOFFMAN @ 9200 SE 82nd Ave Happy Valley Or, 98086
Amanda handled a customer transaction revolving around using UCCU acct to transfer funds into another institutions checking acct.
Received 'overdraft' acct from transferring to institution.
Amanda explained what had happened, why, how it could be resolved.
The IMPORTANT PART IS: I had offered a solution first; Amanda 'REALIZED' this would not be the best choice to the customer and explained the option I chose.
WHAT SHE DIDN'T DO ( good) Did not repeat back to me what I had said and then act quizzically, as if don't understand.
She 'INTUITITVELY' understood, based on COMMON SENSE.
Previously had abysmal service with UCCU and their off shore customer service costing me with investments. The approach at the bank was not amenable when I arrived concerned and confused. Hopefully, corporate will appreciate Amanda and ( I suggest) having compensated...for training new employees.
Sorry, corporate. Watching video, doesn't cut it.

Your Customer Service is bad! Overdrew my account and won't fix it! Find another Credit Union! Save yourself the trouble! It's bad.
Unitus Credit Union is incompetent, two recurring debits, not enough money, I forgot to cancel, the First one didn't go through,the second one did charged my account $30, no one can tell me why the first one didn't go through but the second one did!

Unitus used to be all about customer service. Unitus now looks for any reason to close their branches early or not open at all. Only a few branches have drive-through’s and often have long wait times. For business customers it is very inconvenient that they have a 10k limit on snap check deposits and put unnecessary holds on checks. After checking I find that other credit unions are open when unitus is not. I have a 500k secured Line of credit that cost me so much to get and have five accounts and a business auto loan with them so it’s super inconvenient to leave. Do your homework before you choose Unitus. I also like having a banking relationship with a branch but there employee turn over rate is so high that I’m often a stranger in my own branch.

To update this review, I was very frustrated with them when I wrote this review. My branch was closed due to poor air quality outside?, I wasn’t able to do a 20k deposit online, I drove to another branch that had a open drive through where I was treated rudely by the manager who then put an 11 day hold on my deposit (that I feel was done out of spite) and on my receipt said was due to a new account (that account is 10+ years old) The saving grace is that I just received a phone call from a representative of the bank that had heard I was unhappy and she seems to be diligently trying to help the situation.

Can I give no stars?!? As soon as I am able I am pulling my loan from here. Worst service, lost my payment, when I had to do their work for them to find my missing payment. They did not even let me know it was takin care of when the corrected it. They had charged me a late fee and reported incorrectly on my credit.

Long, but well worth the read and information...

We have had an auto loan with Unitus since October 2019. Due to our own lack of timeliness, we didn't update our insurance company swiftly about the purchase of our new vehicle.

Unitus was informed our vehicle wasn't added to an insurance policy until 45 days after purchase. Since the vehicle needs insurance in order for the loan to be backed, Unitus added insurance to our account/loan; which they have the right to do. HOWEVER, those 45 days or so of coveraged was charged at $1,125! INSANE! To put that in perspective, our 6 month deductible is $900.

We have a very well known and reputable insurance company and our policy covers new vehicles purchased for the first 30 days automatically per our policy. So based on the policy, we would have been covered for the first 30 days automatically, and would only have a lapse in coverage for approximately 15 days or so.

After speaking with a Unitus rep and our insurance company rep on the phone in conference call, the Unitus rep tried their very best to word questions of clarification which would make us, their customer, at fault; which would allow them to charge us the absurd amount of $1,125 for 45 days worth of insurance coverage. Once I had the opportunity to speak on the call we were all able to confirm that there was active coverage for the vehicle for the first 30 days and that there was only a lapse of 15 days of coverage which we should be charged for. With TONS of hesitation, the Unitus rep finally agreed that hearing this direct from our insurance company was sufficient to get our account updated and money refund to us.

This did not happen. A week later I had to be on the phone again, for over an hour. Talking through the same exact scenario with a SUPERVISOR of Unitus and our insurance rep. I am supposed to get an update tomorrow on whether or not they can officially refund us money, but with this taking over 3 weeks, I have little confidence.

Their customer service is horrible. They try to get as much money out of you as possible. It's even more disappointing during such a tough economic time currently, that Unitus has no sympathy and lack of urgency for their own customer. I cannot wait to get my loan refinanced with a different company once this tough economic time is over.

I love the bank they are thoughtful helpful and nice they are very forgiving and I like that it is a credit Union. the home loans are very provocative to me right now.

I wanted to transfer a balance from another bank and close the card and as has been my experience in the past 10 years with Unitus it was flawless and accomplished right from my computer within 24 hours. The customer care Unitus employees share is absolutely amazing. I want to thank Lisa Ellis who was my loan processor for the excellent customer service she provided to help me transfer the balance to a much better and more honest institution, Unitus.

Thank you All

Sincerely, Heidi S.

Hello my name is David and for more than 6 years I am with this bank, and for the first time I had a personal problem which I could not work or call the companies that had my account to take automatic payments and I pay many surcharges of thirty dollars and I only ask for a little time to start working next week and I can't have only 6 days left, of 45 it was, I just care about the money that is earned for free, they didn't pay me anything and so they can't wait for a few days more than make money, thank you very much for understanding me I do not recommend this bank at all ....