Unitus Community Credit Union

My name is Michael C. and I just spoke with Nicole Barlow @ Unitus Community Credit union in the Loan office.
She was far and away the best customer service experience I have ever received! She was so knowledgeable, friendly, and took the time to actually get to know me in the brief 10 minute call we had to increase my credit card limit.
I hope Unitus knows that she is a champion in my book, and I appreciate her warmth and sincerity in helping me today. Thank you Nicole B.!!

I have multiple accounts with Unitus. I have checking multiple savings, a credit card and an auto loan. I am not interested in continuing my relationship with them and you should think twice before you open an account with them.

Online banking is down often, the app doesn’t always work either making it very hard to be able to do banking on your own time and not relying on customer service. When you do call in you are usually waiting on hold for around 10 minutes in my experience.

Recently they have started over drafting your account on pending charges that haven’t actually been taken out. Say you have a pending charge that is going to exit your account in 3 days, they will overdraft your account each day even if that pending charge drops off your account- you then have to fight with them to get your money back that they stole.

I am currently looking into switching credit unions because Unitus has become as greedy as a traditional bank.

We love Unitus and have been members for twelve years since we moved to Oregon. When we recently discovered how much a home refinance would save us, we reached out, and are so glad we did! Phaysy ( Pie- See) Allen and Theresa Harrison worked really hard to accomplish our multiple challenging goals: lower monthly payment, significantly lower interest, some cash out. They met every goal. When concerns or questions came up, they responded so quickly, with thorough answers and even better than expected resolutions. The whole experience was the best in personal service, and we are extremely happy with the results. It is also very important to us that more of our money stays local, and that we worked with neighbors, not some big, less responsible bank in Texas--because where our money goes matters!

Low interest VISA card for members and a long grace period. It's one of a choice of cards from secured to cash-back. Membership is required, however.

We had been wasted more than 6 months for nothing after applying twice for refinancing mortgage at this bank. First with Kevin Moor at Beaverton Branch and then secondly with Katherine Kroger(KK) of tanasbourne Branch, both of them mislead & hold us unfairly for months without processing the loan. Both showed zero intention to help us. We had to visit the relevant bank branch many times to find out the progress of refinancing the home loan we had applied for, even as the corona epidemic was seriously spreading. The reason is that KK barely responded to us, only when we met its manager. We felt that both of them discriminated and ill-treated us. Thanks for God, finally we went to Onpoint and we got absolute quickly and friendly service from them! Now we are done with UNITUS and never go for anything again!!!

This is Customer Service the way should be done. 3-9-21
AMANDA HOFFMAN @ 9200 SE 82nd Ave Happy Valley Or, 98086
Amanda handled a customer transaction revolving around using UCCU acct to transfer funds into another institutions checking acct.
Received 'overdraft' acct from transferring to institution.
Amanda explained what had happened, why, how it could be resolved.
The IMPORTANT PART IS: I had offered a solution first; Amanda 'REALIZED' this would not be the best choice to the customer and explained the option I chose.
WHAT SHE DIDN'T DO ( good) Did not repeat back to me what I had said and then act quizzically, as if don't understand.
She 'INTUITITVELY' understood, based on COMMON SENSE.
Previously had abysmal service with UCCU and their off shore customer service costing me with investments. The approach at the bank was not amenable when I arrived concerned and confused. Hopefully, corporate will appreciate Amanda and ( I suggest) having compensated...for training new employees.
Sorry, corporate. Watching video, doesn't cut it.

Your Customer Service is bad! Overdrew my account and won't fix it! Find another Credit Union! Save yourself the trouble! It's bad.
Unitus Credit Union is incompetent, two recurring debits, not enough money, I forgot to cancel, the First one didn't go through,the second one did charged my account $30, no one can tell me why the first one didn't go through but the second one did!

Unitus used to be all about customer service. Unitus now looks for any reason to close their branches early or not open at all. Only a few branches have drive-through’s and often have long wait times. For business customers it is very inconvenient that they have a 10k limit on snap check deposits and put unnecessary holds on checks. After checking I find that other credit unions are open when unitus is not. I have a 500k secured Line of credit that cost me so much to get and have five accounts and a business auto loan with them so it’s super inconvenient to leave. Do your homework before you choose Unitus. I also like having a banking relationship with a branch but there employee turn over rate is so high that I’m often a stranger in my own branch.

To update this review, I was very frustrated with them when I wrote this review. My branch was closed due to poor air quality outside?, I wasn’t able to do a 20k deposit online, I drove to another branch that had a open drive through where I was treated rudely by the manager who then put an 11 day hold on my deposit (that I feel was done out of spite) and on my receipt said was due to a new account (that account is 10+ years old) The saving grace is that I just received a phone call from a representative of the bank that had heard I was unhappy and she seems to be diligently trying to help the situation.