Unitus has been a part of the Oregon community since 1937, when a group of Pacific Telephone & Telegraph employees pooled their resources to provide affordable loans to their co-workers. Today, Unitus serves 15 counties in Oregon and the entire state of Washington with a commitment to innovation, inclusiveness, and providing inspirational service.
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Unitus Community Credit Union Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/18/2023.
4.2
232 reviews
from WalletHub and across the web
232 reviews from WalletHub and across the web
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Unitus Community Credit Union
mac_comp7 @mac_comp7
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5 Star Rating
My name is Michael C. and I just spoke with Nicole Barlow @ Unitus Community Credit union in the Loan office. She was far and away the best customer service experience I have ever received! She was so knowledgeable, friendly, and took the time to actually get to know me in the brief 10 minute call we had to increase my credit card limit. I hope Unitus knows that she is a champion in my book, and I appreciate her warmth and sincerity in helping me today. Thank you Nicole B.!!
I have multiple accounts with Unitus. I have checking multiple savings, a credit card and an auto loan. I am not interested in continuing my relationship with them and you should think twice before you open an account with them.
Online banking is down often, the app doesn’t always work either making it very hard to be able to do banking on your own time and not relying on customer service. When you do call in you are usually waiting on hold for around 10 minutes in my experience.
Recently they have started over drafting your account on pending charges that haven’t actually been taken out. Say you have a pending charge that is going to exit your account in 3 days, they will overdraft your account each day even if that pending charge drops off your account- you then have to fight with them to get your money back that they stole.
I am currently looking into switching credit unions because Unitus has become as greedy as a traditional bank.
Hi, Alicia! We're so sorry to hear of your experience, as that is definitely not the service that we strive for here at Unitus. We'd appreciate the opportunity to make things right again. Would you be willing to share your full name, email address, and phone number so a team member can reach out to you directly? Hope to connect soon. Thank you, Laine C. https://www.unitusccu.com/contact-us/#message
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Unitus Community Credit Union
Zuli Mallinson @zulima
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5 Star Rating
We love Unitus and have been members for twelve years since we moved to Oregon. When we recently discovered how much a home refinance would save us, we reached out, and are so glad we did! Phaysy ( Pie- See) Allen and Theresa Harrison worked really hard to accomplish our multiple challenging goals: lower monthly payment, significantly lower interest, some cash out. They met every goal. When concerns or questions came up, they responded so quickly, with thorough answers and even better than expected resolutions. The whole experience was the best in personal service, and we are extremely happy with the results. It is also very important to us that more of our money stays local, and that we worked with neighbors, not some big, less responsible bank in Texas--because where our money goes matters!
I will never bank anywhere else!!! I have been down on my luck since covid started and I didn't have much money but I still made it work. Then one day I saw my account was overdrawn and I immediately tried to contact the bank to see if I could get my fee waved... (part where I start tearing up) this very nice man said he would wave my fee and it might not show up for a few days but then he said he put $311 in my account... at this point I'm thinking i miss heard him but then I went and looked in my account there it was! Money for food, rent and my daughter's back to school clothes!!! I never in my life have had something like this happen and clearly unitus hires not just good workers but good people who lend a hand when hard times happen. You will not regret banking with unitus.
Hi, Albert! Thanks so much for sharing your 5-STAR member experience with us and choosing Unitus! Have a great week. -Laine C.
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Unitus Community Credit Union
Rohan Eeswarage Don @jkgrwed0312
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1 Star Rating
We had been wasted more than 6 months for nothing after applying twice for refinancing mortgage at this bank. First with Kevin Moor at Beaverton Branch and then secondly with Katherine Kroger(KK) of tanasbourne Branch, both of them mislead & hold us unfairly for months without processing the loan. Both showed zero intention to help us. We had to visit the relevant bank branch many times to find out the progress of refinancing the home loan we had applied for, even as the corona epidemic was seriously spreading. The reason is that KK barely responded to us, only when we met its manager. We felt that both of them discriminated and ill-treated us. Thanks for God, finally we went to Onpoint and we got absolute quickly and friendly service from them! Now we are done with UNITUS and never go for anything again!!!
We also had a poor experience in refinancing our mortgage thru the Beaverton branch. Took forever with many mistakes.
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Unitus Community Credit Union
johndeluca927 @johndeluca927
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5 Star Rating
This is Customer Service the way should be done. 3-9-21 AMANDA HOFFMAN @ 9200 SE 82nd Ave Happy Valley Or, 98086 Amanda handled a customer transaction revolving around using UCCU acct to transfer funds into another institutions checking acct. Received 'overdraft' acct from transferring to institution. Amanda explained what had happened, why, how it could be resolved. The IMPORTANT PART IS: I had offered a solution first; Amanda 'REALIZED' this would not be the best choice to the customer and explained the option I chose. WHAT SHE DIDN'T DO ( good) Did not repeat back to me what I had said and then act quizzically, as if don't understand. She 'INTUITITVELY' understood, based on COMMON SENSE. Previously had abysmal service with UCCU and their off shore customer service costing me with investments. The approach at the bank was not amenable when I arrived concerned and confused. Hopefully, corporate will appreciate Amanda and ( I suggest) having compensated...for training new employees. Sorry, corporate. Watching video, doesn't cut it.
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Unitus Community Credit Union
Brittny @brittnyl
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5 Star Rating
Verified Customer
It’s great for a first time credit card. It’s through my bank/credit union.
Your Customer Service is bad! Overdrew my account and won't fix it! Find another Credit Union! Save yourself the trouble! It's bad. Unitus Credit Union is incompetent, two recurring debits, not enough money, I forgot to cancel, the First one didn't go through,the second one did charged my account $30, no one can tell me why the first one didn't go through but the second one did!
Unitus used to be all about customer service. Unitus now looks for any reason to close their branches early or not open at all. Only a few branches have drive-through’s and often have long wait times. For business customers it is very inconvenient that they have a 10k limit on snap check deposits and put unnecessary holds on checks. After checking I find that other credit unions are open when unitus is not. I have a 500k secured Line of credit that cost me so much to get and have five accounts and a business auto loan with them so it’s super inconvenient to leave. Do your homework before you choose Unitus. I also like having a banking relationship with a branch but there employee turn over rate is so high that I’m often a stranger in my own branch.
To update this review, I was very frustrated with them when I wrote this review. My branch was closed due to poor air quality outside?, I wasn’t able to do a 20k deposit online, I drove to another branch that had a open drive through where I was treated rudely by the manager who then put an 11 day hold on my deposit (that I feel was done out of spite) and on my receipt said was due to a new account (that account is 10+ years old) The saving grace is that I just received a phone call from a representative of the bank that had heard I was unhappy and she seems to be diligently trying to help the situation.
You can get a Unitus Platinum Rewards Visa® Card credit limit increase online by signing in to your account or by calling (503) 423-8770. Unfortunately, the issuer doesn't offer automatic increases for its cardholders.
Keep in mind that credit limit increases are a hard pull on your credit and might affect your credit score temporarily. For better chances of being granted an increase, it's best to wait a few months after account opening to request one. Meanwhile, it also helps to pay your bills on time and to work on your credit score and income.
You should be able to have your SSI direct deposited in a savings account at Unitus Community Credit Union. All you need to do is put your account number and Unitus routing number on the authorization form.
Unfortunately, this information is not made available on Unitus website. However, please note that the interest rates mentioned on the website are designed for people with excellent credit. Please call customer service at 503.423.8770 for more details.