U.S. Bank's history dates back to 1863 when First National Bank of Cincinnati opened for business, As regional banks proliferated across the country in the years that followed, a number of other predecessors were born. After a series of mergers at the turn of the 21st century, they formally took on the U.S. Bank... show more
U.S. Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/27/2023.
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21,678 reviews from WalletHub and across the web
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1 Star Rating
Inconvenience. Poor customer service. Worst banking system experienced at a bank. Plus the lawsuit for defrauding investors. Very bad experience. Received emails indicating money deposited from U.S. Bank to another bank. No deposit. Worst experience in life. Threatened to close my account with my money in it for no reason. What's the problem?
Absolutely unbelievable I bank with US Bank and kept a minimum balance of 16,000 in my bank account I sold my side-by-side and took a bad check US bank did nothing to protect me then made me pay back the money which I understood the concept of I paid it back and they treated me like I was an absolute criminal talked to the district manager Sarah Jones she treated me like garbage they closed my account out without permission and closed my account an handed me my money and told me I had no choice went back to reopen the account and they denied me furthermore Sarah Jones says that her employees told her that I was throwing things around in the office and screaming and hollering yet they didn’t call security? Nor did they call the cops? Furthermore I hired a attorney to request the video footage and shocker no footage of me throwing anything or doing anything Sara Jones is the regional manager for Billings Montana branch’s I have called the customer service department very nice an helpful Hard to believe that someone with a 800 credit score who keeps minimum of 16,000 dollars in there account for the last 3 years can be treated so poorly I’m completely shocked
Product: U.S. Bank Business Services
1 Star Rating
My husband and I have our car loan through them and I can honestly say we have never missed a payment and have also paid more than our monthly payment that was due on many accounts for over two years. Last September our payment was stolen out of the mail and deposited so it looked like US bank received it. We contacted US Bank and they were aware of this Fraud that had happened, our personal bank sent US Bank multiple times a form that needed to be filled out due to Fraud and US bank refused to sign it, which ended up going on for 4 months back and forth BS. We finally had it resolved but they are now making us pay 4 months of late fees when they wouldn't help us and just sign the paper so our bank could get them their money!!!! I would not recommend doing business with the bank, they do not take care of their good loyal customers!!! Find some other bank to get your car loan through, not worth it here!!!!
This bank has went above and beyond for me and I have had over 45 friends and family use them for their home mortgages to show my appreciation over the past 10 years. I lost my father during the pandemic and they were kind enough to put me in a long term forbearance so I would not loose my home. I am still trying to get bank and my feet and the continue to work with me. This as you well know is rare to find, so use them as the are very competitive with there rates and become like family. I doubt you could find this elsewhere. THANK YOU U.S. BANK! You saved me and my home! Sincerly, Angie Brian
Recently I needed money to cover some covid related expenses and I had to withdraw several CD's before maturity. Most banks charge you for the last 90 days or 180 days of earned interest, which I have always felt was fine, and fair to both parties. But BEWARE of US BANK! They will ALSO, in ADDITION, charge you 3% (THREE PERCENT) of the current CD value! This ended up costing me an extra $2,000+ more than it would have at any other bank.
As far as I know, US Bank is the only bank charging this extra percentage. I feel their penalty fees, if you need to cash out a CD before maturity date, are highly excessive and exorbitant.
Run AWAY! Do not use them for auto leases! They do not appreciate good customers and go out of their way to make it impossible for you to remain in good standing. I have been charged numerous fees for no reason, and had to go into a bank branch to dispute them (and won every time). They are awful and cannot be trusted. Use a different bank!!!!!
No, U.S. Bank is not closing down. U.S. Bank is downsizing considerably, though, having shuttered almost 860 of its branches from mid-2019 through the end of 2021.
One of the reasons why the U.S. bank is closing branches is that an increasing number of customers continues shifting to digital banking platforms to manage their accounts. Hence, many of the branches that were temporarily closed in 2020, because of the coronavirus pandemic, have since closed permanently, according to officials from U.S. Bank.
U.S. Bank's branch closures are part of an overall trend nationwide. More than 4,400 bank branches across the country have closed between 2017 and 2020. On top of that, bank branch closures increased by 38% in 2021. As a result, shuttered branches exceeded 2,900, setting a new record high.
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Select the "My Accounts" tab at the top of the page, then choose "My Rewards".
Select the "Redeem Rewards & Access Card Benefits" option.
Follow the prompts to complete your request and redeem your rewards.
What you should know about the US Bank FlexPerks℠ Select Rewards Visa® Credit Card rewards:
You can redeem points for travel (booking airfare and hotels), statement credits (cannot be applied to the minimum amount due), merchandise, and gift cards.
The value of your US Bank FlexPerks℠ Select Rewards Visa® Credit Card rewards varies depending on how you want to redeem them.
To redeem rewards, your account must be in good standing. Also, keep in mind that US Bank FlexPerks℠ Select Rewards Visa® Credit Card rewards expire in 5 years from the end of the month in which they were earned.