1. They make policies in the branch to discriminate based on race. I was told by one of their employee who is a friend that they put a policy to not attest documents to shoo away middle eastern customers.
2. Phone wait times are terrible. They will ask you to fax documentation but their is no confirmation from their end as to if they received the fax. Their turnaround times are days each time you have to find information from them. Wait time on phone can last hours. So you can pretty much forget about whatever you want to do.
3. They have a very callous attitude and pretty much treat their customers as trash. Most horrible customer service and the worst bank ever.
4. After closing a CC, there was a refund. Called to get it refunded into a checking account. The guy got information and said it will be deposited. I am past 7 days from the time I put in a request, but nothing happened so far.
If you want your sanity, do not deal with this bank.… read more