Volkswagen Credit

Unbelievable. The payoff quote for a dealer rather than myself is literally $16,000 more. This is the only dealership that does this.

Very good to work with. Very helpful when I would call and ask questions about my lease. Good follow up after I purchased the lease vehicle.

VW credit has been wonderful! They worked with me through the pandemic last year and let me skip 3 payments and added them to the end of the loan to keep my account perfect & in good standing, and I'm so happy with them. Would definitely recommend them and will do business with them again!

Will never use them to buy another car. I traded my Tiguan in for a Toyota Highlander. I had a payoff FROM Volkswagen. We added a little extra money to it to make sure it covered any interest they decided to tack on, a month goes by, they still show I owe a payment. I have already made my first payment on my new Highlander. I call VW, they tell me oh yeah we cashed the check but it takes 17 business days to post, call back in 10 more days. I do, because it still shows I owe a payment, they proceed to tell me that because the check did not come from me they tacked on another $450 because who paid it off was not on the account. What on earth does that have to do with anything!! But they went ahead and cashed the first check, won’t credit my account and I am still waiting on a resolution 3 months later. I no longer have that car, have made payments on my new car, and even paid the sales tax on the new car 2 months ago! I have never dealt with anyone like this!

Slower than molasses. Full stop. Period.
I was a customer trying to buy a Volkswagen Tiguan through their Lease Buyback program. I understood that the process of transferring ownership would take some paperwork and legwork of my own but I did not mind initially since I was happy with the vehicle. Boy was I wrong. I think that in the time that it took me to gather all the documents, send it to their credit department, wait to hear back from them, only for them to come back and explain that there was more paperwork; I could have onboarded at Volkswagen as an analyst and processed all the documents myself. If you think government bureaucracy is bad, you should try going through Volkswagen's credit department. Seriously, I was able to field a question to the DMV and hear back from them quicker than it took to hear back from Volkswagen Credit. It is a true wonder how Volkswagen is able to function as a business if this is the team responsible for their finances. One of the worst customer experiences I have had the misfortune of dealing with. And I have been through some terrible customer experiences (I used to work in food services as a teenager and I have seen the ugly side of people).
Upon reflection, my grievance is not with any particular agent during this process. They all tried their best and promptly answered all my questions through this complicated process. It is the organization and department as a whole that I have trouble with. Instead of trying to work with me in getting all paperwork together, Volkswagen Credit could not care any less… that is certainly not how they acted when I told them I was considering getting a Car Protection Program through them. Within the day, I had gotten phone calls (from a real live person), emails, offers and all the attention I could possibly handle from a car company. But when it came time to get my registration and title from them, it was like I did not exist. Weeks go by before I hear from. And when I do, you guessed it. More paperwork.
If someone were to ask me how I like my car, I would tell any stranger, man, woman or child to avoid buying a Volkswagen. I would tell this story as if I were recounting a crazy ex-girlfriend who had slashed my tires. Or about how awful my old college roommate was. Whatever it would take to make sure that they avoid Volkswagen at all costs. In the end, I would not wish this process even on my worst enemy. I genuinely wish that you do consider the following suggestions:
1.) Do not outsource the paperwork to your customer. Customers do not know what form you need or what documentation is required so you can sell me the car. We just know we want to buy the car. Send me what I need to sign and do not have me doing my own research project just so I can finish this transaction.
2.) Follow up with the customer. I can't count the number of times I have been saved or saved someone else from undue headache by a simple follow up email to make sure that everyone is on the same page.
3.) Review the paperwork with the customer to make sure the paperwork is done to your specifications. I am not the expert in how the paperwork is supposed to be done. You guys are. It is your job. I will take the responsibility if I were to make a mistake in documents on documents you have me send, but in the end, it is your job to make sure it is correct. And instead of reviewing the documents with me when I sent them to Volkswagen Credit months ago in July, I have to wait until October before hearing about how you a signature was on a different line than you wanted, which could have been very easily have fixed the day of had you guys reviewed it. Now here we are instead with me, writing a review about a finance services department of a car company. You have wasted my time and now you have to deal with me writing this review.

Refinanced with a credit union and vw gave them a payoff. Was paid off and vw wouldn't accept it because they said I owed 3 additional payments. Said they gave me a covid deferral. I was refused the covid deferral because I had a job so all payments were made. I have receipts for those payments and they still won't let me go.

Volkswagen credit is an awesome company! Just make all your payments on time everytime and Volkswagen credit got you. In other words do right by them and they will certainly be there for you.

My experience had been amazing! I have not a single complaint and it is very easy to use. that’s why it’s getting a five-star review.