WEX

There is no way to get in touch with their fraud department, my driver's card was locked on legitimate fuel purchases. Every time we talk to customer service they tell us "there is nothing they can do." The card has been locked for three days now. I've had this card for less than two months and this is the third issue I have run into with WEX services. Not worth the frustration and time.

This company has egregious fees labeled as "other adjustments this period". When challenged, representatives are less than helpful and will not budge on the fees. After 10 years with the company and thousands in fees, we are moving to an alternative. Should have done it long ago.

Buyer beware!! My Sunoco gift cards are not working. The gas pump says unknown id $P. I contacted customer service through the website for help and was told they are too old (2 years) and they could not verify balance. I know the cards are good because when I go to Sunoco's website and type in the numbers to check the balance they come up correct. They also have no expiration date and are only two years old. Covid caused us to use less gas than anticipated. We have purchased almost 30 $100 cards over the last 4 years and if there is nothing to be done they will be our last. I also called and was told someone would contact me in 48 hours. That was 4 days ago. I guess that means I am out of $251 worth of gas. Shameful way to treat customers

Wex account rep, Christopher Murdaco, was trying to get me to sign up with him for months. When I finally got mad at him he sign up for a fake google account using the name "John Doe" and wrote a fake google review on our company in retaliation for our refusal to do business with him.

I believe that it's more than important for you to know the depth of which how WEX can advance your operation by giving you all the support you need through their different programs and products, I don't want to sound like I work for them and I hope you know that everything I wrote here is the honest to God truth and I'm not paid to write any of it. As startup company with very limited resources and I mean VERY LIMITED the only options available are super high rate loans regardless of credit or short terms cash advances, if you take nothing from this take in consideration one FACT Don't Use Cash Advances unless you have an offer you can't refuse or about to go under, I searched everywhere I found nothing and no one to help us especially under Covid 19 restrictions, truthfully I was getting ready to go under until I received an email regarding WEX fleet cards and other products they have, I applied on a hurry, 5 days later I got an answer on OCT, 2020 congratulating us on our first account, as of today JUNE, 2021 with GOD's will and WEX help we just opened our third branch and in the process of opening our third company. WEX, is a very big and global bank with branches everywhere in this planet and they are very fair and beyond helpful, however I would like you to know that they hold you to an ELITE standards and Expect you to pay on time or they will SHUT you down no doubt about it, I hope this can help someone in making the right decision and understand that WEX can be a game changer and VERY STRONG ally if you treat them fairly and care about their best interest in return they will walk 1000 miles for you to succeed. True Story

horrible terrible run away as fast as you can. never even used card hit with $250 in "fees"
do not ever use them. you are better off using any other company

I never leave bad reviews but this is the worst company I've ever dealt with. Listed our diesel fuel as "other" on our invoices and withheld hundreds of dollars in rebates. They then tried to blame the stations we used (Wex sets up the program in their systems so this is impossible). Stay away

Be VERY careful if you have a Shell Small Business credit card with WEX bank as the issuer. They charged us a $131 late fee for being one day late! Then they tacked on $39 more for a Over Credit Limit Fee because the late fee brought us over our credit limit. That's $170 for being ONE day late! We all know that banks are white collar crime oriented institutions but this is the worse bank rip off I have ever experienced.

I used WEX in the past and I have had no issues with WEX. When I had them I was an established business and had a fleet of about 8-12 vehicles. I tried to use them with my new business after my business partner and I separated and they were not into working with us. I found another company who is a very big name but I do not like the way they have their cards set up to linking cards to vehicles and multiple drivers. My issue i have with WEX other than when they didn't want to work with us is that they charge $2.00 a month just to have a card and additional funding if you lose a card....NO COMPANY should be charging any amount for a card that costs a penny unless they do not charge you any markup for ontime payments which they do charge about 5 cents a gallon. I know i am not a large company but I want all the SMALL BUSINESSES to know to avoid them....go to FUELMAN.

WEX fleet card has HORRIBLE customer service. If you need a tow you will wait for hours without any updates or ETA. Vendors and repair shops have to spend hours on the phone to get payment, which makes vendors not want to provide services anymore to us due to having the WEX card as payment.
Stay away from WEX!