WEX

Received 3 letters that involved 3 different gas station cards, but it all came from one address and looked scammy. I was right. Good thing I search online for reviews before signing up. Why would they send 3 letters all at once?

I operate a very small business and have been a customer for years with an absolute spotless payment history of more than $44,000.. Due to fraud had to close the checking account tied to WEX and I failed to make the necessary update with them prior to the payment date which caused them to immediately turn off our 9 fuel cards over one invoice of only approx. $800 on a few thousand credit line that is paid in full each month without ever an issue. However, because my payment was returned to them they refused to accept payment over the phone or online. I took ownership of the error and advised I would pay whatever fees necessary to reactivate the cards. They refused to accept any form of payment other than Western Union. Until then your cards are turned off and there is nothing we can do for you.
Yes, this was a result of my failure to update the checking information, but turning my cards off left one of my teams (consisting of two females) stranded without fuel or any manner in which to pay for it. I could understand turning the cards off had I been a new client with no account history, or had we owed a large sum of money, or had they experienced previous payment issues with my account. None of the above apply. One would think when your payment had just been returned you would receive some form of notification to allow you sufficient time to properly address and rectify the situation before the account is frozen. They didn't call, text, email, or place an alert on my WEX dashboard, which is supposedly there to provide all pertinent account information. ALERT ALERT WE"RE GOING TO TURN YOUR CARDS OFF!
NONE of the above methods were used to notify me of any payment issue. Instead I discovered this issue when I was made aware that one of our teams was stranded without fuel because neither of the ladies pin # would work. So I immediately call WEX and was finally able to speak with a live person who advised me at that time of the payment issue. Wow thanks for letting me know. Any of my teams could have been placed in bad situations today without fuel and there would've been no way for me to get to all of them at once. Not happy.
A company I no longer choose to spend my very hard earned money with. No thanks WEX.

We are so sorry we did not read the reviews first on WEX bank because they are the absolute worst company to do business with. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. Being in business for 45 years we have to say that this is one of the worst companies and like all the other reviews they just do not care, they suspend your card and charge outrageous fees. HORRIBLE - STAY AWAY!!! No stars if what we gave them..should be negative stars as an option.

Very difficult to use. Customer service is awful. Fees for everything...even when they drop the ball....customer service link does not work consistently. All is well until there is a glitch then they are not able to resolve.

Unlike others, I use my chevron business access card for hotdogs and other food at my local Cefco. don't know the perks for gas haven't used it. good card to keep building my credit. Thanks again Mary!

I wish I could select zero stars! We got this card thinking it would help with business expenses. WRONG! First of all to get the cash back you have to use the preferred gas stations. We usually use 2 stations nearby to our business. We spend about $200 dollars day in fuel so the savings were going to be impressive right ??? NOT even though I called and spoke to a representative at WEX as was assured that the stations we use were in the program the card was not accepted at either Exxon station. They talked us into the national Fleet card- we could now use the card but would not get any of the cash back rewards offered in the ad. Next price gouging on the bill Illegal amount of interest charged calling BBB right now to report them

valero fleet card had one for years, been dealing with wex only three billing cycles two of them nightmares, did you know they charge you interest every month just incase you are late next month, bill due dates change every month never heard of that, called today 7/30/20 on third bill got upset paid bill off and cancelled card, hey no problem a lot of people sell gas, WAKE UP VALERO

My company has been in business 21 years, this year, . I am responsible for the company's AP and AR. WEX is BY FAR the most infuriating, frustrating, shady, illegal, gouging, unethical biller of any of the 200 or so payments that I deal with, per month. We routinely send checks 10-12 days in advance, going from NY to TN, because we are SO paranoid that they won't process the check on time and we'll get whacked a late fee of HUNDREDS of dollars, on top of a $75.00 reactivation fee. Spoke with a young lady this morning after I sent my check out on the 15th and got a late notice on the 26th, a full 11 days later, and her only answer for this unacceptable processing time was "I can't control the mail. Do it online instead." Thanks. Really? Customer Service is HORRIBLE. That is NOT an acceptable answer because NOW, I have to go down to MY bank and put a stop-payment on my LOST check, pay a $35.00 stop payment fee to MY bank, and they were unwilling to waive the ridiculous $400 and change fee, though MY check was mailed to THEM in plenty of time. I am so livid I could scream. My techs have gotten stranded on the road with suspended cards out of the blue.