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Ally Bank is the worst! I cannot believe the lack of customer service I get from them. I have a problem, I call customer service, they can't answer it, give me a phone number to call for a supervisor (don't transfer me), I get a voicemail that he'll be out of the office for two days several days prior, and still no call back. I'm told the fastest way to close my accounts is to wire my funds back to my other bank, and oh by the way there's a $20 wire fee! Argh! I'm closing my accounts with Ally!…read more
I also opened my Ally account due to the high interest rate. My husband and I closed our other accounts and decided to just use Ally. HUGE MISTAKE. I'm reopening an account at my old bank first thing on Monday. My husband has direct deposit and this has been working fine. I unfortunately don't have direct deposit at my job so I must deposit my actual check. It takes WAY too long for my check to clear. Their check deposit times leave a lot to be desired. My last check was deposited on a Thursday and I didn't have access to my money until Monday. You have to wait for TWO business days after the day of deposit until they let you have YOUR money. Absolutely ridiculous. I hate that you can't deposit cash or even a money order. They also got rid of refunding all your ATM fees and will only reimburse you up to $10. Classic bait and switch. Things were going okay until two weeks ago. My husband and I went on a 10 day vacation. I admit that I forgot to tell them that we were leaving, so we weren't that surprised when they shut off my husband's card... 8 DAYS INTO OUR TRIP!!!! But mine was not shut off. Really good security you got going on there, Ally... That night at the hotel we spent (more like wasted) half an hour on the phone with Ally to alert them we were out of town. Two days later, we were making a mad dash for the airport and ended up with a shady cab driver who would only accept cash. While waiting for the cab, my husband tried to get money out of the ATM but neither of our cards worked. I called Ally THREE times to see if there was a problem. They kept telling me there was no problem. So we had the cab driver take us to an ATM, again it didn't work! I called Ally AGAIN and then they decide to tell me there was some kind of dumb hold on our account. Needless to say, we missed our flight and had to spend an extra $300 on a hotel, food, cabs, etc. Thanks a lot Ally!!! Then today, I needed to take a significant amount of cash from the ATM ($1200). They have a $1000 daily ATM limit. I called to see if they could increase that for me. Nope. He said they could put in a request to increase it but that would take TWO business days. It's my freaking money!! The Ally rep told me to wait until exactly midnight, or maybe I have a friend who owns a business and would let me charge my card and get the cash! WTF?? Um no!!! Luckily my husband was able to use his Ally card and get the remainder of the funds I needed out of the SAME ACCOUNT!!! Wish that idiot would've told me that over the phone. Anyway, waaaaay too much BS. My 1% interest was more than blown on the garbage this bank has thrown at me. Back to brick and mortar for me.…read more
Pros: Good application and wonderful website. They really know how to make an application run smoothly and quickly. Cons: Customer Service was awful, fees for anything, subjective guidelines for these fees, silly policies. It seems like when they charge a fee there will be no reversal. That's a good way to ensure your customers stay in line, or leave your bank. Capitalism works both ways.
Worst bank in terms of international wires. All their personnel lack experience on that area, they dont know what to do when we ask them about wire information since the international wires go thru Chase. Its a nightmare
It's always been very hard for me to save money. So a friend recommended setting up a completely separate savings account that I could transfer a small amount of money into every paycheck and just forget about it. Sort of an emergency fund. I wanted a good online bank so I went with Ally for my savings account. I really like Ally a lot, they have a good online interface and the customer service is top notch as well. There are no crazy fees for using them, and I have not had any issues with them as of yet. If you can manage to use an online only account, Ally is a great choice.…read more
Deciding to invest my money in Ally's money market account was a very good decision. Their interest rates are among the highest because they are solely an online bank. Which means they don't have to pay a bunch of money to upkeep banks worldwide, and keeps the number of employees lower. Anyway, one of the main reasons I decided to join Ally bank was because of their interest rates. I've been amazed at the amount of interest I've been given back monthly. Another amazing perk that got my attention was the no penalty for overdrafts, as long as you pay it back within the specified amount of time, of course. This bank is also FDIC approved and protected. However, the one negative would have to be how the only viable option for depositing cash is through direct deposit. That poses a problem if your place of employment doesn't offer direct deposit. It's also an issue if you have cash you want to deposit but don't feel comfortable sending it through the mail, which is never a good idea. There is the option to submit checks via your smartphone though. The money market account is a great choice if you want an account with a high interest rate that you still have access too.…read more
I opted to switch from my mainline bank about a year ago from one of the larger establishments to Ally.In all honesty, it was a smart decision as both the customer service and clarity of what to expect have greatly improved. I was sick of my larger institution being 'wishy washy' and unclear with expectations. More than once I received a questionable fee and/or charge that was neither prompted by my transactions nor communicated to me effectively. Ally immediately set me up with notifications and while I've yet to receive any such fees (another positive) I feel comfortable trusting them with my money. Recommended!…read more
I was looking for a good online bank to use for a savings account a while back and a friend recommended to me Ally bank. I have been satisfied with the service they provide. Not having to deal with fees just to store my money there is great and the customer service is fantastic as well. I even found out they offer free computer anti virus software just for having an account with them. If you can handle having the account be online only, I highly recommend checking out Ally bank for savings or checking accounts. I have had no issues at all since using them.…read more
I would have to say that my Ally Bank savings account is my favorite one! I actually started transferring all of my savings money into this account shortly after opening it. It's very easy to manage since it is 100 percent online and I can access it from anywhere. I was a little worried at first about how long it would take to get money out of the account if I really needed it fast. However, all it took was a simple transfer right into my checking account and I could basically use the money right away. The greatest thing about this account is the amount of money it makes me! I have a .99% interest rate which doesn't seem like much, but for a savings account it's the best one I could find! Also, my account has no HIDDEN fees or maintenance fees, unlike most other places I have banked with. I would definitely recommend this bank to anyone looking for an account with a high earning interest rate.…read more
I love Ally Bank. I decided to try an online savings account with them and it has been wonderful. The people are so nice and helpful. I decided to try them because of their interest rate is very high. I feel safe having my money with them. The 24/7 online chat is wonderful; they answer every question I throw at them. I often have questions during times when I am unable to call, so I love that I can just pop on the chat and ask someone. I do find it takes a long time for me to transfer money in but if that is the only con, I will continue to bank with them.…read more
Ally Bank offers 4 ways to withdraw money from the Online savings account: 1) online funds transfer, 2) outgoing wire transfer, 3) telephone transfer and 4) check request. If you use the online funds transfer service the funds will be transferred immediately between your account and another Ally Bank account. The funds transferred to a non-Ally Bank account will be made available after 3 business days. Funds transferred using the outgoing wire transfer feature will be posted within 3 business days. Please note that the bank charges a $20 fee per wire transfer. You can make a telephone transfer by calling customer service at 877-247-2559. Also, you can request a check which will arrive in about 10 business days.
Yes, Ally Bank is a member of the Federal Deposit Insurance Corporation (FDIC). As an Ally Bank customer, your Ally Bank deposits are insured by the FDIC up to $250,000 per depositor, for each account ownership category.
No, Ally Bank does not accept cash deposits. However, there are several ways you can make a deposit into your account: remote check deposit with Ally eCheck Deposit, online transfers, direct deposit, wire transfers and mail.
The primary difference between an Ally Money Market Account and a Ally Savings Account is that with a money market account you will have access to a debit card and check-writing privileges, but with a savings account you will not.
I have been with Ally for several years. Their customer service has always been excellent and I have never been charged for anything during that time. I have 2 savings and a checking account. Advantages: Highest interest rate on savings accts have found, small % interest on checking, many convenient no cost ATMs, FREE: bill pay(including mailing checks if required) , private party payment (They send a check free of any charge), $10/mo refunds on non-Ally ATM withdrawal charges, 1 free book of checks upon opening, instant online tfer between Ally accounts, quick funds tfer to connected external accts, $1000 max daily withdrawals, rated best online bank 5 yrs running by Money mag, very easy to navigate online pages.
According to the reviews on Ally Bank’s WalletHub profile most of the users are quite satisfied with the bank’s customer service. Also, Ally Bank notes on its website that the wait time for this service is just one minute.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.