5/3 Bank Customer Service SUCKS! Good Evening, Thank you for taking the time to read my review of 5/3 Bank. I would give ZERO stars, but that is not an option. I guess I should have read the reviews and avoided 5/3 bank altogether.
But, I received an invitation to receive $500 in 90 days if I made a certain deposit and left it there for 90 days. Why not? I opened the accounts at the Hermitage branch, and all seemed good. They seemed like they appreciated my business. In April 2019, 11 months after I opened the account, I decided to withdraw some money and for convenience I went to the Madison, TN branch located at 306 Gallatin Pike N.. I went in and as luck might have it, I had a teller that was in training, being guided by the branch manager, Raphael Gardner.
I did not specify cash, nor was not asked if I wanted cash, ( and today, 10/21/2019, when I asked about this I was told that they might not have had that much cash on hand). After verifying my identity, the teller gave me a cashiers check. I was fine with that because I really didn't want to tote cash around, especially in Madison. At no time did ANYONE mention that I was going to be charged $4 for the cashiers check to get my money. I recently reviewed my account on line and noticed the $4 charge.
So, I went in today and waited about 10 minutes to be greeted. Raphael greeted me, went to the counter and , this is the part I really like, he was making some kind of grunting noise and humming as he dealt with me. That was great! I was laughing inside that I got to be entertained as I did my banking.
So the end of this story is this: I HAD THE WRONG TYPE OF ACCOUNT TO GET A FREE CASHIERS CHECK!
NO SHIT? Really?
They didn't tell me that when they took my money!
Okay. You got me!
I have learned one good lesson... I will tell everyone I know and everyone I come into contact with for the next 30 days (maybe longer if I feel like it) to stay away from 5/3 Bank, and I assure you it isn't about the $4.
If you know me, then you know that this is me.
This is right up my alley. I am also going to get a sticker for my truck that says that 5/3 Bank customer service is terrible.
I never thought I would find a bank worse than B of A but Fifth Third wins hands down. I initiated a transfer on 7/24 which had not gone through by 7/31. I went in and closed the account. They underpaid me by $2003. I called their main number and they said I have to go back to the branch to get it fixed. I now have to wait another week ill my next day off. Customer service is not in their vocabulary.
For many years I had my accounts with MB financial which was taken over by 5/3 Bank.My 2 jumbo CD'S with 1.8% interest matured in February and WITHOUT any notice, my knowledge and my approval bank renewed them for 3 months with interest of 0.05%. I have learned about that ILLEGA ACT on June 3rd when 5/3Bank has informed me that both accounts will mature. I WAS SHOCKED.
My jumbo accounts with this 0.05% earned for ME me about 112$ and for MB financial about 1052$. AN UNBELIEVABLE TEFT BY THE BANK.On June 3d I did complain at 5/3 bank and with the help of Mrs. Psirogianis, Mr.Kukla and Mr.Stathis that former banks illegality was corrected and proper interest was credited to my CD'S. I would like to thank all of them for their help and protection of their customer rights.Thank you 5/3 bank.You are kind of bank customers should have. I am giving you 6 stars review
Vladimir Skul M.D.,retired
Was promised 2% for a year on a money market account. After 3 months of the run-around I am moving my money elsewhere. That's what I was promised that's what I should get. Losing interest money while fighting the fight Bye Bye
I opened a savings account @ a 1st Charter bank 20 years ago, but about 10 years ago 5th 3rd "acquired" all the 1st Charter branches. Things stayed pretty much the same & most of the 1st Charter employees stayed on, but recently 5th 3rd has installed a new computer system & I got nailed with fees I've never seen before. No notice of new fees either -- out of the blue over $50 was deducted from my account in fees that bank employees have not been able to explain. Speaking with an attorney I've worked with I commented, "due process begins with notice" & he replied, "EVERYTHING begins with notice." He's right & I mentioned that to the branch manager, who credited back $50 of the fees -- he said that was the limit of what he could do & he wouldn't be able to do it again. I hate to close an account I've had for 20 years, but 5th 3rd's unexplained fees will probably force me to.
This bank is dishonest!!! I went into the local branch to open up a savings where my money is safe over long period of time. The branch manager said they have a savings account like that. We went ahead with the process thinking that I do not have to look at my account because my money is not going anywhere. After two years, I looked at my savings account statement and see $100 missing. They opened up a relationship savings where if you do not use the account over a time period, they take out a monthly fee. This is NOT what I agreed upon!! They will take your money secretly!!! DO NOT use Fifth Third!! Warning!!!
I have had a savings account with Fifth Third Bank for a few years now and it adequately meets my needs. It doesn't give the best return on investment but having multiple branches around I can access is a definite plus. Their online access is second to none though, so you can easily keep track of your savings and makes changes and withdrawals as needed. Every bank should endeavor to have an online experience like the one Fifth Third has. If you need a savings account that gives a halfway decent return and is convenient, this is the place to go. If you are only looking to get the highest interest rate possible, you can definitely find better elsewhere.
I have the fifth third relationship savings account which is considered a "goal setter" account. It is nice because you can set a goal anywhere from 500-10,000 dollars and when you reach that goal you receive a double-interest bonus. It is also nice because the specific goal setter account does not allow for online transfers making you decide whether or not you really want to transfer the money out of your account and if necessary you can call or go into a branch and they can complete the transfer for you. In a way, it makes it easier to save by making it harder to "get" the money. I would recommend this account for someone who sometimes has a difficult time saving money because they simply enjoy spending money on other things.
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