HSBC Savings Accounts

I have contacted HSBC about the opening account sign-in bonus. HSBC representative gave me confirmation message that I can get $750 bonus for opening the account in July 30th and have $5000+ direct deposit in Sept, Oct and Nov. However, no bonus was given(because they said I should have started in August to have $5000 direct deposit which was exactly my question in my chat with HSBC and got confirmation that starting in Sept still qualified me). Later on I used online chat to contact HSBC twice. The second time the manager promised I would be taken care of and would get response in 5 days. However, after 10 days, still no response. This situation happened several times when I called. Later I used online chat and kept the chat histories. Here I copied part of the talks on Sat Sept 14 from 00:57:18 -0400 GMT to 01:28:51 -0400 GMT. I am using XXX to replace my name.

XXX: I also want to ask that I opened my account by the end of July to get the $750 promotion. However, when I did the payroll adjustment, the first half-month deposit has been deposited to my another bank account so in August only half of the amount was deposited to my HSBC account. Today another half of the amount which is $3000 was saved to my account. My question is if I can make sure from September and on every month there is over $5000 being saved to my account, am I still qualified to the $750 promotion?
Shankari: Yes, as far as you receive direct deposits totaling up to $5,000 within the same calendar months for three consecutive months you will be eligible to receive the bonus.
XXX: So not starting from August but starting from September is still fine? I tried to do it as soon as possible but I opened the account by the end of July and the first deposit was August 13th which the deposit department could not change for me.
Shankari: I have not heard from you for a few moments. Are you still with me?
XXX: I just typied my question above.
Shankari: Let me check on this, please allow me a minute.
XXX: Ok.
Shankari: Thank you for waiting, XXX.
Shankari: I confirm that receiving recurring direct deposits of $5,000 for September October and November will qualify you to receive the bonus.

Here are so message from the online chat on Friday Feb 7th 2020 from 15:42:58 -0500 GMT to 17:03:29 -0500 GMT:
XXX: I asked this question in September. If that day Shankari said no, I would have closed the account and there would not be such a talk today. If your operator's words don't count, please confirm that and it is important in law aspect.
XXX: The record showed that he gave me confirmation and he also checked with his manager and said yes the second time too.
Haris: I completely understand your concern,XXX. I wish I had the option to take some corrective action from my end. However, since this needs senior management approval, I am getting a new investigation request submitted for you.
Haris: Please allow 3-5 business days for us to provide you an update on this.
Haris: is that fine with you?
XXX: No matter what is the decision, I am asking the decision being sent to me with the reasons.
Haris: Sure, let my request be reviewed by the senior management team and we will provide an update.
Haris: My sincere apologies for the ordeal, XXX.
XXX:Please send to [email protected] I will wait for 5 days. Thanks.
Info: The chat transcript will be sent to: [email protected] at the end of your chat.
Haris: Due to the unsecured nature of internet, we will be unable to send account specific information to your personal e-mail address. However, we can send you a secured BankMail via Personal Internet Banking. You will be able to read the message after you login to your account.
Haris: Hope that's fine with you.
XXX: Ok and if and only if the response to the confirmation from Shankari is included.
Haris: Certainly, XXX.
XXX: Ok. I got your words. I am curious that if your words count or not.
Haris: Please be assured, you will hear from us within the time frame mentioned above.

HSBC’s (USA) customer service and security teams are top notch. I had a gut wrenching incident a week after opening my HSBC Savings account. I was so frustrated with HSBC’s customer service and security team that I seriously debated closing the account and going elsewhere. Several days after HSBC confirmed/verified my local bank for “Bank-to-Bank” transfers, I transferred a 6-figure amount. A couple days after the transfer, I logged into my HSBC account to check the transfer process. An alert appeared telling me my credentials had been suspended. What does that mean? I was panic stricken since I’d just transferred nearly my whole life savings. I called the customer service number listed. I was on hold 10 minutes, hung up and called back. On hold for another 10 minutes while simultaneously resorting to “Chat” while I waited. After nearly 30 minutes of chatting, it also ended with no resolution other than being asked to call customer service back because the chat person didn’t have the level of authority warranted for the situation. Went through another eternity on hold. Finally, after a second chat session, I was given a phone number that connected me to a real person, who, unfortunately, spoke very broken English. I was close to tears and it was 8:30p so told him I would have to call back again the next day. Next day I called at 7:30a-ish, again another person who spoke broken English and a poor connection besides. I finally had to ask for someone who spoke clearer English so I could understand the questions being asked. I was told to hang up and call right back which I did. Finally, someone who had a better command of the English language. After nearly an hour on the phone and being thoroughly vetted for more information, the security representative was able to unsuspend my account. You’re probably wondering why I’m bothering to share all this and giving HSBC USA a 5-star rating. It’s because if these folks hadn’t gone to such extensive measures to verify I was who I said I was, there would have been a very bad result. Although I was extremely unhappy about the amount of time all this took, the end result is, I feel better knowing an imposter will go through the same process and hopefully will not have the patience to endure the interrogation. SO, thank you HSBC USA for making me feel secure about my account.

I've had this HSBC account since 2007 and at that time the interest rate was around 4.25%. I know the market tanked and interest rates have gone down since then, but i wish banks would still pay a decent rate to use our money since they still charge us a high rate to use theirs. I like the fact the account is easy to access and has no minimum balance. Hopefully in the future, the economy will improve and banks will start paying out a decent rate on savings accounts again.

I've worked with HSBC for a few years now and while they aren't the only bank on the block but they are one of the few who don't overwhelm you with fees. The application process is rather easy and they are very helpful when any issues (if any) do arise. However if I had to complain about anything it would be the fact they deduct $5 from your savings account if you are below the $500 threshold. Also keep in mind opening this kind of account is a minimum of $1,000 and you shouldn't expect much from the 0.1% interest rate.

Over the past few years, HSBC continually lowered their savings account interest rate for their online savings accounts. While this is true for most, if not all, banks, HSBC’s savings rates still used to be competitive. I pulled my savings out and moved to Ally. I did not receive a huge gain in interest rate, but HSBC’s emails about lowering their interest rates again and again put me off. Also, they took forever to transfer money to my local checking account. I just was not happy.

I chose the HSBC account mainly because they provide a nice interest rate as well as no monthly fees to use your money. I am able to save my money for my child's future easily and it's easy to withdrawl money if I need to. I have made a nice bit of money off of the interest this past few years as well.

I would say the number one factor for me to choose HSBC is the fact that they don't overwhelm you with petty fees. The interest rate is pretty decent for the range that I fall into. Sure I could get a bit more from other banks, but the fees almost always cancel the interest out to some degree. It's pretty great that I can do all my banking online and I don't have to drive all the way to a branch. That being said, it's nice that I have the option to do that as well if I so choose! Their customer service has always been topnotch. When I had a few questions, I called them up and they answered them all to a tee and I opened the account with them right away. I would definitely recommend HSBC for a savings account!

I have a savings account with HSBC and I have been really happy with it. I actually do pretty much everything online, which is very convenient. There are no fees associated with the account, which is a big plus. I can also have money automatically transferred from savings to checking to prevent overdraft fees, which can be helpful at times. There's really no interest accrued to speak of, but I don't have a ton of money in there either. I'm just really appreciating not having to pay any fees these days, when so many banks are hopping on the service fee bandwagon.

I have been an HSBC customer for only three months. HSBC 3 year CD is a savings account where a person does not have to pay any annual fees, and at the same time gets a relatively good interest rate of 0.1%. It is generally good to have a savings account in an international bank like HSBC, so that the money becomes available for transfer across countries. However, it is not always easy to find an HSBC branch or ATM machine around, which I think is the the main problem with HSBC. My overall experience with HSBC is very good.

I like this bank, and they don't nickel and dime you like most other banks. It was easy to open an account online and get going. The interest rate isn't stellar but I think it's comparable with most other banks. The customer service has been really helpful, I don't have anything negative to say about that at all. The only thing that I can think of is that their online system isn't as great as other banks, like Chase. You can't send money electronically to anyone and you can't send money to other accounts you have with different banks. There aren't that many branches all over the country, so it's a little annoying, but I still recommend this bank for savings accounts.