The Thomas Agency is a privately owned corporation and has been in business since 1927. The company offers traditional third party debt collection services including Credit Reporting, and also provides accounts receivable management outsourcing solutions through its Innovative Business Technology Division (IBT). Our corporate office is located in Portland, ME, and a branch office... show more
The Thomas Agency Reviews
5
36%
4
9%
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5%
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9%
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41%
2.9
22 reviews
22 reviews
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The Thomas Agency
Karen @kleebanks
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2 Star Rating
TTA continues to call, even after multiple "cease and desist" requests, and despite my request to receive any necessary communications in writing. Also, their online payment portal continues to refuse attempts to make online payments and instead displays an error message saying "Transaction Limit Exceeded." I have even sent screenshots of the error message and they have said the problem is on my side—even after I sent screenshots from my credit union showing that I have successfully made many payments. I sent TTA a letter early on when they took over the two accounts I am paying off, stating my intentions to pay these legitimate accounts in full and stating what I could afford to pay monthly. Yet, they continue to harass me with phone calls, instructing me to call them, and they refuse to send anything in writing, except for the generic "communication from a debt collector" letters with the account balances.
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The Thomas Agency
Johnathen B @j94bowman
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2 Star Rating
Verified Customer
They won't email back. You have to talk over the phone. I have a speech impairment and experience nervous breakdowns when talking on the phone. I tried for a couple of years to pay them off just to improve my credit.
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The Thomas Agency
kellied_17 @kellied_17
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5 Star Rating
Verified Customer
Thank you for working with me , I know it's been building up and I was overwhelmednot knowing where to turn.Thank you can for your understanding
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The Thomas Agency
Lynda @irvinggirl33
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5 Star Rating
Verified Customer
Going through a rough patch with an accident and the inability to work as much.. Being forced into partial early retirement. They have been very helpful and patient
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The Thomas Agency
Deanna @Deannaalexander2450
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1 Star Rating
Verified Customer
This is ludicrous this should be abolished by now how can a sick person pay while out of work and not working during this time this agency been on my butt since idk when I hate this company this is why I no longer go to Dr's or hospitals anymore always pay pay pay
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The Thomas Agency
Kim @kimr_26
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1 Star Rating
Verified Customer
I had squared away debt over 20 yrs ago, but another debt crossed their desk that was already paid and creditor wasn't informed, they not gave me a hard time clearing it up, but they dredged up old crap that I already paid off... In a nutshell, they are desperate to go after anyone they want, whenever they want... regardless of their status!!
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The Thomas Agency
jwall1979_1 @jwall1979_1
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1 Star Rating
Verified Customer
Trying to collect a debt I don't owe and won't remove this from my credit report...
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Jo Atlas @jwemt81
Same with my husband. These crooks at the Thomas Agency claim that he owes a medical debt that he most certainly does NOT owe and the have been slandering his credit reports with this false debt since November. They will not return his phone calls or emails and they never responded to his CFPB complaint against them. They are violating his rights under FCRA by refusing to speak with him and/or validate the debt. Now, we are working with our state's attorney general's office.
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The Thomas Agency
Jeffrey Viel @jeffreyv_24
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5 Star Rating
Verified Customer
I am very pleased with their services and I am in the process of paying off anything Outstanding. My only issue with the Thomas Agency is this and 2 other collection accounts from them date back during a time when I did not live in Maine so why would I have any bills during that time.
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The Thomas Agency
Jeffrey Viel @jeffreyv_24
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5 Star Rating
Verified Customer
I am in the process of paying this Bill off as I was not aware that I had any outstanding hospital bills. In fact the dates on these bills are pre-2015 when I moved to Houston TX from Gorham ME.
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The Thomas Agency
Jodi @jhirst9946
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5 Star Rating
Verified Customer
When I called,someone answered right away without being put on hold and the person I talked to was very courteous and helpful. For once, it was actually a pleasant experience paying a bill.
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The Thomas Agency
Donna @dgoodrich0061
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3 Star Rating
Verified Customer
I've explained that there are charges for medical services that I never received. I've also been in touch with the hospital and just recently I was charged for something I didn't have. I received a call back from the hospital and they removed the charge. So this brings me back to the charges that Thomas agency has and the accuracy of many of the charges. Plus what reason to send medical bills directly to collections rather than the individuals? Line item billing would provide me with any questions. Often Maine general billing is not accurate.
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The Thomas Agency
Augustus @dunphygus5
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4 Star Rating
Verified Customer
very helpful .. now i know what i need to fix on my account . maybe i can get my credit score back where it needs to be in order to buy a home .
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The Thomas Agency
Deanna @deannaalexander24
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1 Star Rating
Verified Customer
Here is the money i owe u i made it an even 100 dollars and i will pay off the other bills as soon as i can thank you sorry to do this to you i thought i had insurance at the time
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Jo Atlas @jwemt81
LOL, why are you posting this here???
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The Thomas Agency
Michelle @humphrey_mich
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1 Star Rating
Verified Customer
I paid this account in full $63. & it still states unpaid! WTF!! If that's the case, then why bother to pay collection accounts! I have been trying to better my credit & it hasn't helped me one bit!
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The Thomas Agency
Lisa @lisah_1
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1 Star Rating
Verified Customer
I personally think you can cram your medical bills up your ass!!!!!!!! And this crap should not even be reported.... you people are rude..... and can’t deal with you at all!!!!!
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