State Department Federal Credit Union CD Rates

The customer service here is a complete joke. I attempted to open an account with this institution last month. I was sent a message requesting address verification documents. The list was extremely limited and since I rent a room on a month-to-month basis I do not have any lease agreement or utility bills to provide them. I immediately responded to the message using their secured system to ask what else I could provide. After a week went by with absolutely not response I called their customer support number. The agent tried to get ahold of the new member accounts team, but was unable to. He suggested that I provide a letter explaining the situation and some additional other address verification items. I did so and another week went by without a response. I made another phone call to the customer service and they said I would receive a message within a few minutes. The message stated that what I provided would not be acceptable. So after 2 weeks with ZERO communication they finally communicate to tell me it wouldn't work after I asked for guidance multiple times.

The new accounts team is 100% inaccessible. They do not have a direct number and their customer service agents can barely get ahold of them either. I have sent multiple e-mails asking for a manager to callme so I could voice my displeasure with the incident and they were ignore.