I have selected a 5 Star rating being that AutoNation Nissan of Kendall was fortunate enough to deal with 2 individuals that are truly an asset to BB&T. Our organization dealt with history's worst nightmare entailing 3 of our vehicles and a wire transfer; however, these...show more

Low rates and horrible customer service in Princeton, New Jersey. PNC told my wife she cannot cancel the renewal of a CD over the phone or online. She has to personally go to the branch in person. We live far from the branch in another state, but they know her there from many...show more

I spoke on the phone with Cardinal Financing specialist, Nina Bell, at 972-746-4459. She spent over 30 minutes on the phone trying to find me a better deal than I already had on my mortgage. When she could not, she came up with a way to save me money on the current loan I had!...show more

Honestly I am super annoyed by BBVA Compass. For two months now I have not been able to pay online and when I do have time to call in to make the payment my "late" but not late payment has accrued more interest because I could not make my payment on the date I wanted...show more

I walked in on a Saturday to qualify for a mortgage with ANOTHER BANKS PROPOSAL i spoke with James Chimento and he got my pre-approval right then and there locked in the rate for 60 days( which you cant find at a private mortgage) loan closed in 30-45 days. so smooth ! great...show more

Had my C&B credit card for over 10 year for larger purchases. I haven't used it in three years so they just up and close the account. They could have sent me a note saying - hi! Please use your card before we close it for no activity! Instead, they say apparently said...show more

The Zales Credit Card has meager benefits and no purchase rewards. The 0% financing deals can be helpful for those who need a little longer to pay off a purchase, but they operate on deferred financing, which can be a real shock to those who don\'t understand how it works....show more

300 credit line. Balance was 245 and I made a payment of 200. Bringing the balance down to 45. Made a few transactions bringing the balance to 170, so I should have 130 available in credit. Then the card gets declined for 30 at shop rite. When I call to see why the online system...show more

I just opened up a debit and credit card with capital one a few months ago and have had nothing but problems. First when I opened it in person, the representative was completely useless. We literally completed our entire application on an ipad and when we tried to ask her...show more

HORRIBLE CUSTOMER SERVICE!!! First told I could pick up my check card at the bank. Then told it was mailed out that they don’t have cards at the bank. THEN 2 weeks later my card was sent back because my house was vacant, funny I still get my bills on time. THEN WAS TOLD MY...show more

They managed to missent my bill 4 months in a roll, and charged me 170 late fee. No phone calls until 170 late fee and reported to credit report. The lady was condescending and told me that I should’ve paid my bill even without the bills. She was rude and unwilling to work...show more

I've been a customer with Bank of the West for over 25 years. The customer service from the bank VP sucked. Bank of the West has been closing branches all over the place making it inconvenient to get to the bank or an ATM machine. Today I open my statement and find they have...show more

Customer service is a joke. Rates are some of the worst. Mobile banking is arguably the worst in industry. The only positives about this bank is the ease to close accounts. Do your self a favor and review your options befor going to this bank.

Nothing but problems with this Bank overdraft protection is a scam it will cost you over $30 each time it is used and it's not really used because I never see any money transferred from my savings on top of that they show you your account balance but it's not the available...show more

I gave this card one star because 0 stars wasn't an option. I closed this account because of EXTREMELY poor customer service. When I did so, no one told me I couldn't use the rewards I had accumulated - these were all lost. I complained and was told I'd get a call...show more

In my case, I have been trying to close out a policy with Liberty Mutual in order to close on a home. After calling my agent every day with no response, I have been transferred tens of times and then to Geico who transferred me back to Liberty after they claimed it was...show more

I would give them a zero if I could. I was double charged for an Amazon prime account ($105.93), within 2 hours of each other. First thinking it was Amazons fault I called and got a flat out NO, we only got paid once. So I waited until the bank opened on Monday, but called...show more

I would give them 0 stars if that was an option. I have a car loan with them. I am almost 2 years ahead on my loan and I receive a late payment notice with $30 fees assessed. I call to find out whats going on and was informed the 2 - $3000 payments made were incorrectly...show more

For the most part they are fine. You do sit on hold quite a bit when you call them because they have grown so quickly they have a lot of catching up to do with technology. The Customer Service by phone is very limited and they give conflicting information. Too many things I find...show more

Take time to do due diligence before handing over access to your tax, personal, private, and financial information to someone you do not know.

Not a recommendation - Buyer beware. Not a good experience.

OUTSTANDING Bank for Checking. I've got an Interest-bearing Checking account and everything is clockwork. Setup was a breeze, once logged into your account, linking External accounts for fast transfers (in and out) is also very easy (and fast).

Debit card arrived...show more

At least once a month Dollar Bank has direct deposit issues! It’s a odd issue actually because this is the only bank ever experienced this with. So if you can wait till after 5pm in your paydays, all the other parts of the bank do great! Just can’t seem to get you...show more

The only reason that this is a 1-Star review is because there was not an option for 0. The level of ineptitude in handling even a simple request is beyond the pale. My wife had a serious lapse of judgement in choosing this credit union as the home for our HSA since it was in...show more

There were ongoing problems with the automatic withdrawal, we were calling in every month because it hadn't come out, we were told it was "pending", then we were charged a late fee, it was asinine. We gave up, found another company and canceled State Farm, only to have...show more

The whole company is just getting crummier and crummier. I've had my account info stolen (from their branch, not from me), they fail to notify you about things happening to your account, they lose your paperwork, and their online services are mediocre and not all too reliable....show more

Amazon charged me $107.oo for a $23.oo book, my bank Smart Financial sent them the money but state that they,Smart Financial are not responsible for the transfer. I ask to close my account,the manager said I had to go to one of their offices to do that. Their claim is they are...show more

Two major issues - communication and technology - have lead me to close my account after just 6 months of having an account. From the beginning, I made decisions based on information that was posted on the website and it turned out to be misleading. Since, I've had 2 mishaps due...show more

Amazingly BOA screwed up a simple balance transfer not once or twice but three times! Each representative I spoke with had a different response. Spoke with the supervisor and they offered no help. Just to simply submit for another transfer. Clearly, BOA is not concerned about...show more

This card is the worst prepaid cc I have ever had. Anything happens where you have to deal with customer service your in a jam believe that. I think the whole service is trash including but not limited to the customer service it's really just the whole account they hold your...show more

I was just approved for the Blue Cash Everyday card with an initial limit of 6k. I was hoping for 2k so they have exceeded my expectation right off the bat. My credit score is slightly just over 750. I've received pre-approved offers before from the Blue Cash & Preferred...show more

I have 8 credit cards and my discover card is by far my favorite. Excellent customer service, generous credit limit increase, top shelf security, easy mobile application. A total hassle free experience. Thanks DISCOVER.

This is a very low tech system. At this point, about all I can do is get a balance from it. Today when I tried to log in, I got an error. So I tried the 'Voice Banking". It doesn't operate on Sundays. Even the automated prompts don't get me to my account. So, I tried to go...show more

While I haven't had a bad experience with my loan itself, I have had a hard enough time with the accessibility of the loan that I had to say something. As a bank employee myself, I understand how things work in a financial system, so I tend to be a little lenient. But anytime...show more

This card has the worst customer service. I\'ve been with them for over 4 years and lately have been trying to get a credit increase (currently @ $10,000.00) to lower my credit usage. Currently was at 14% usage and after they pulled my credit score (730 fico with no negative...show more

I’ve been merged into TexasTrustCU from Qualtrust so far it’s been three weeks still can’t use my debit card constantly get declined or invalid pin after CS saids everything is fixed. Well it isn’t fixed and by the way if your an iPhone user Apple Pay...show more

DONT GET THIS CARD!! Locked me out the first day i used it when i changed my PIN!! I travel all over the globe and tehy want a current US address and i dont have one. so card is useless!! DO NOT GET THIS CARD!! If i could rate this card negative 5 stars i would do it! Waste of...show more

You would think with a reputable name like Citi they would be on top of their game to assist their customers, but Citi likes to play the game of ‘Keep their Funds’. Had a rental car used my Citi card to secure it and place the deposit, mind you it was not an actual...show more

Just got off the phone with "Robert" ID. RJSIL, he's a supervisor, I made an honest mistake believing I wasn't gong to be charged "foreign ATM fees. He said he wouldn't refund the $47.50 because I should have known better, he actually spoke to me in a way that...show more

Avoid getting a credit card with any retailer that uses Synchrony Bank as their grantor. Even with a perfect payment record/history they will close your account without notice. They monitor your credit report with TrabsUnion( which could have many inaccuracies by the way) and...show more

We got this card as a method of budgeting for groceries. For that, it worked fine...for a while. We bought something at a gas station and then noticed an additional charge for $75 that we didn’t make. We called the number on the back of the card and finally talked to a...show more