Fifth Third Bank strives to keep the customer at the center of everything they do. Improving their lives through their financial products and the customer experience they provide is both their corporate social responsibility and their passion. They are committed to providing better financial solutions for all the people they serve.Fifth Third... show more
Fifth Third Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/30/2026.
3.3
3,148 reviews
from WalletHub and across the web
3,148 reviews from WalletHub and across the web
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Fifth Third Bank
tommy_boyland @tommy_boyland
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1 Star Rating
I went into Fifth Third Bank in Bolingbrook, IL, to open a money market account. Milton was the banker who provided the worst customer service. I had to return to the bank to get the account number. He did not assist me with online banking and would not return my calls for help. I then wanted to add a beneficiary to this money market account. He added the beneficiary and asked me to sign; however, when I requested a copy, he refused to provide one. I had to drive to Woodridge, IL, for a copy. This is not good!
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Product: Fifth Third Bank Savings
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Fifth Third Bank
kathleen_oaks_wi @kathleen_oaks_wi
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3 Star Rating
Cashed checks only go back 6 months. I needed HOA checks, two for each quarter, but needed to know the date the check posted, check number, check amount, whom to mail the copies to, and the last 4 digits of the account. I had 4 of the 5 pieces of information but did not know the post date, and the banker/teller still couldn't help me.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
a_andre_hendrick @a_andre_hendrick
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1 Star Rating
Horrible bank. Worst customer service of any financial institution with which I have ever done business.
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Product: Fifth Third Bank Mortgages
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Fifth Third Bank
bria_odom45 @bria_odom45
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1 Star Rating
By far the worst bank ever! Do not waste your time banking with Fifth Third. They lie, they will hold your money for long periods of time. Do not bank with them; I promise there are plenty of other banks ten times better than them.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
Steven Lopez @stevenl_112
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1 Star Rating
Verified Customer
Loan was sold before the first payment was ever made, and this bank took forever to remove it from our credit report!
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Product: Fifth Third Bank Mortgages
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Fifth Third Bank
robertpbarone @robertpbarone
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1 Star Rating
I had been with 5/3 for over 40 years, and the investment firm wired me a dividend of six figures. 5/2 panicked and claimed I was involved in fraud, and they closed my account, which was also connected to autopay for my utilities, Social Security deposit, etc. 5/3said that I would receive a check for the money in my checking account within 30 days. It's been 45 days, and they have no idea where my money is. This paranoid, outdated bank needs a serious update to bring it into this century. Don't even try to reach customer service unless you have a significant amount of time to spare. I've been calling the Hyde Park branch for three days. Three days.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
Michael S @michaels_1392
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1 Star Rating
Verified Customer
I have three auto loans with Fifth Third Bank, not my decision, but that is the lender my dealer uses. On all three loans, I pay $1,000 a month, which is significantly more than the required payment. Why would I, or anybody, pay extra every month? Obviously, to pay down the principal and save on interest. However, after two years of making double payments and not receiving any form of a quarterly or yearly statement from the bank, I called and was finally able to set up online access and check the status of my loans. It turns out they've been applying all my extra money each month to future payments rather than to the principal, ensuring they collect all the interest.
Attempting to speak with someone at the bank proved futile; they would transfer me around until I was disconnected. Even using live chat, I kept getting cut off. After reading numerous negative reviews from other customers, it's clear I'm not alone in my frustration with how Fifth Third Bank treats their customers. Out of about fifty reviews, only two had anything positive to say about this bank. These actions are not acceptable, and it is disheartening to see how customers are treated. It is imperative to research and consider other options when choosing a financial institution. NOTHING BUT A BUNCH OF CROOKS!!!
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Product: Fifth Third Bank Car Loans
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Fifth Third Bank
Charles Phillips @cfphillips1948
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1 Star Rating
Worst customer support line. Poor command of English at best.
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Product: Fifth Third Bank Car Loans
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Fifth Third Bank
Lella Fulton @lfulton_author
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1 Star Rating
Dealing with Fifth Third Bank for our new loan has been a complete nightmare before the first payment is even due. We set up the online portal and submitted a POA for me to manage the account, but customer service is slow, non-English outsourced, and unable to answer basic questions—they obviously rely on chatting methods for responses. Requests for a manager result in hours-long holds with no resolution. Supervisors never answer. Adding a mobile number for MFA locked our account for 15 days, blocking all access to the loan, payments, or info. Calls to fix it lead to verification issues despite the POA being on file and multiple 3-way verifications with my husband on the line. I call then and they flatly refuse to speak to me and tell me to get my husband to call. What is the POA for then? What was the point if they won't talk to me anyway? Their policies are ridiculous, issue escalation is impossible, and service is useless. I am a corporate IT Project Manager with over a decade in corporate IT leadership, 5th 3rd policies do not combat fraud but will allow them to perpetrate it by blocking your visual access to your information, money, and loans for 15 days. My husband and I had never heard of this bank before and we regret allowing the dealer to pick the lender for us. We would rather paid higher interest than deal with this bank. I'd never recommend 5th 3rd Bank to anyone—avoid at all costs!
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Product: Fifth Third Bank Car Loans
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Fifth Third Bank
MICHAEL BELL @mbelltory1220
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1 Star Rating
Terrible bank. Twice I called customer service and couldn't get a human being on the phone. My card won't let me do anything. I can't transfer money, and I seem to be unable to spend money online. It won't allow me to play the state lottery!
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Product: Fifth Third Bank Checking
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Fifth Third Bank
mark victor @mvictor6769
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1 Star Rating
Went into 5/3rds bank to cash a $472. 00 check issued by them. They wanted a $9.00 fee to cash their own check because I was not an account holder. Never going back rip off!
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Product: Fifth Third Bank Checking
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Fifth Third Bank
jerry @grossman_4
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1 Star Rating
For two years, I had a money market savings account with Fifth Third that paid a really good interest rate. Then, they suddenly dropped the rate to 0.01% without informing me. They don't post the rate on the online banking site, and I only found out two months later when they sent my quarterly statement. Is that any way to treat customers? Needless to say, I closed the account.
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Product: Fifth Third Bank Savings
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Fifth Third Bank
Joel Little @gofastparts44
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1 Star Rating
5/3 Bank is the worst bank ever. I financed an auto loan with them, as that is what my dealership recommended, and these guys are incredibly unfair. They keep changing my payment and adding fees, and then when you call them, they can't explain why your payment went up overnight by $550. When you ask for a supervisor, they just can't find one. Please do yourself a favor and don't ever finance anything with this group. They are an absolute disaster.
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Product: Fifth Third Bank Car Loans
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Fifth Third Bank
kellyr1000 @kellyr1000
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1 Star Rating
As a whole, you're the worst bank I've ever banked with! I have 7 different cards because of fraud. You single-handedly ruined my Christmas by holding my payroll check and making my account negative. I will tell everyone. I have been selling cars for 26 years, so I know a ton of people. I am extremely dissatisfied with your bank, and I wish you would reconsider your customer service policies.
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Product: Fifth Third Bank Checking
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Fifth Third Bank
Scott @scottveeck
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1 Star Rating
They sell your stocks to pay hidden fees without telling you, costing you equity. Instead of allowing you to change your dividend payout schedule, you could use them to pay the fees without losing your equity. This bank is terrible. If you had done something like this to them, they would want to prosecute you.
Get answers to your questions about Fifth Third Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Yes, Fifth Third Bank could be a good bank if you're looking for a large branch network and a wide range of products. However, you might find better interest rates elsewhere.
They offer a wide range of checking accounts, but be aware that they charge a $37 fee if you overdraft your account, one of the highest overdraft fees according to recent studies. Also, it's important to note that there have been complaints about poor customer service and fraud issues.
Ultimately, the best bank depends on your individual needs and priorities. It's helpful to compare options and consider factors like fees, interest rates, branch access, and online banking features before making a decision.
The Fifth Third Bank overdraft fee is $37 per transaction that overdraws your account, if you have a Fifth Third Bank checking account that allows overdrafts. Some Fifth Third Bank accounts will not charge an overdraft fee but only because transactions that would overdraw your account will be declined.
Key Things to Know About Fifth Third Bank Overdraft Fees
Not all accounts are eligible for overdraft services. While most of Fifth Third...
Yes, a Fifth Third Bank account is FDIC-insured up to $250,000 per customer, per account ownership category. This means that even if Fifth Third Bank fails, you will eventually be able to recover an individual account's balance up to $250,000.
If you have a joint account, each co-owner of the account is considered a separately insured customer. As a result, you can collectively recover the account's balance up to $500,000 in the event of...
You can make credit card payment online, by phone, through the Fifth Third Bank mobile app, by mail or at a branch. To pay your credit card bill online, log in to your online account and click on “Make a Payment.” Then, choose how much to pay, when to pay it, and where the payment is coming from. Fifth Third Bank does allow cardholders to set up automatic payments, too.
To open a Fifth Third Bank checking account, you'll need to be a legal U.S. resident, have 18 years or older, provide your Social Security number, a valid ID like a driver's license, passport or state or military ID.
It's important to note that these requirements may change without prior notice. For the most up-to-date information, please refer to the Fifth Third Bank website.
You can check the best checking accounts available for you to make sure that whatever decision you go...
The cash advance limit for a Fith Third Bank credit card is 50% of the credit limit for personal cards and 10% of the credit limit for business cards. The exact amount will be listed on your monthly statement.
Keep in mind that cash advances don't have an interest-free period. They might also have a higher APR and are subject to cash advance and ATM fees, so it would be best to reserve them for emergencies.
The starting credit limit for the Truly Simple Credit Card can be as low as $500 or as high as $4,000, according to forum posts. The issuer does not include any specific credit limit information in the card's terms, though.
For the most part, Truly Simple Credit Cardcredit limits depend on each applicant's overall credit standing. Those with the highest income and best credit scores will generally be offered the highest starting credit limits.
How to Increase Your Truly Simple Credit Card Credit Limit
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