Fifth Third Bank

5/3 has reported my mortgage inaccurately and not applied payments while not helping to rectify the issue although I have made numerous efforts to resolve the matter.

I was told online deposits take 2-3 business days to post, but when I deposited a check from USAA I was told a hold was placed that will be released in 2 weeks. Had I known that I would have used USAA savings. I was told there’s nobody in the company that can release the hold. I will definitely close this account and return to USAA.

This bank is an absolute joke. The fees are out of control. I was -$9.18 in my account. I made it positive before 11:59PM (ET), which is the deadline to avoid overdraft fees per the e-mail I received and 5 bank reps.

The next day I was charged $185 in overdraft fees for this -$9.18. Yep, you read that right. The e-mail didn't matter because though I made my account positive through a transfer the money didn't "go through" because it wasn't a cash deposit at their bank or through an ATM. It was pending, not posted. So, Fifth/Third didn't care.

If your account is negative, Fifth Third doesn't charge an overdraft for the single transaction that put you negative- but a total of 5 transactions. I was told that I didn't have enough money to cover all 5 transactions so they charged me a fee for each. Please know I was -9.18 and not a single transaction was less than $18. So they charged each transaction that posted that day a $37 fee though it was only 1 that sent me over.

Here's the kick: my account was positive before all these fees. Fifth/Third doesn't honor emails they send. They don't follow their own processes.

Please close your accounts at this bank. You can also contact the Federal Reserves in regards to this bank. There are several banks that had class action lawsuits against them for the same things Fifth/Third is doing. Make those complaints for yourself and future Fifth/Third bankers.

I just was approved for an auto loan with this company and haven’t had the loan long enough to give it a fair rating but applying for the loan was an easy process

I would avoid this bank if you have any other reasonable option. It sounds like they make a good chunk of money on obnoxious and exorbitant fees. They also appear to be incompetent (miscalculated my mortgage escrow) and then refused to refund the $67 (!) in late fees charges that I received because of it. On a second (amongst others) occasion, I was advised that I could draft my mortgage payment from an outside bank 5 days ahead of the payment date and be fine. The very first draft took 6 days, and again, they didn't forgive late payment fees. Avoid 5/3 bank!

Save yourself time and sanity by going elsewhere. No customer service or solution focus found here. Beyond frustrated with our experience after being proactive with reaching out to them regarding a payoff. Followed their instruction to a "T" and am 3 weeks into the biggest mess. Along the way it was also discovered that our monthly overpayments were NOT being applied to principal, as promised and quoted by the reps. All in all just a huge letdown and will not use or recommend again. We have been very understanding and given ample opportunity for them to make it right. Unfortunate for them as they are losing a solid client.

with the help of my wifes credit and my own we were able to get approved for a substantial loan through fifth third. thank you. we will enjoy the car.