Fifth Third Bank strives to keep the customer at the center of everything they do. Improving their lives through their financial products and the customer experience they provide is both their corporate social responsibility and their passion. They are committed to providing better financial solutions for all the people they serve. Fifth Third... show more
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/24/2022.
This bank is the absolute worst bank I have EVER dealt with! I have a biweekly direct deposit but somehow missed something and my account was overdrawn. I had no idea! Apparently they aren’t required to send a notification so the over drafts keep multiplying! It has cost me $74 for being overdrawn by $20. I would have taken care of it if I received an alert, but nope. Contacted customer service, rude is an understatement. No help whatsoever. Very shady business. Be smarter than me, choose a different bank this one is the WORST!
We purchased a home mid July 2021 and our loan was sold to 5/3 bank by Ruoff in August 2021. They had our new address as the the one for our home in another town, that we sold. Our previous home mortgage lender was Wells Fargo and NOT 5/3. How on earth can a company screw that up. I verified with Ruoff that they submitted our newly purchased home address with 5/3 bank. Escrow statement we just received, shows a huge shortage over $2000, which we have never had at any time. We are paying $1529.00 for "Loan Protector". We do not have PMI (never have had PMI on any home) and they have our homeowners insurance information. Our previous 2 homes never had this. You can't ever reach the correct person or department and the options they give you to choose from aren't anything you're calling about. In fact, I'm calling the phone number on the statement, which took me to credit card issues and NOT escrow issues as mentioned on the statement. After being on "hold" for a little over and hour, I spoke to Archie. I told her that I needed to speak with someone about our escrow to submit a dispute. She transferred me to the Loan Protection group 855-388-9260. Only 2 options to choose from, and neither one was what I wanted. The option I chose (Customer Service), thinking it would be for Loan Protection. Nope, took me right back to Customer Service, just like got when I originally called. So far my total hold/call time has been 2:23:24. STAY AS FAR AWAY FROM THIS BANK AND RUN THE OTHER DIRECTION!! This organization is absolutely pathetic!!!
the technicalities are very unfair to me in this instance. I am in a loyal customer for over a year with an average balance of 3 to 4,000 at a time. well for some reason because they can't manage my money well enough I got charged with a $300 overdraft fee they refused to fix it even though I have $1,400 coming in within the next couple days that they are aware of . so I will close my account and take my money elsewhere they can take it to collections for all I care. the reviews don't lie ladies and gentlemen one of the worst Banks out there and it's from a corporate level, they're thieves I'd rather go to Chase and that's hard to say....
+3820 users submitted a rating without writing a full review
You can pay your Fifth Third Bank credit card online, by phone, through the Fifth Third Bank mobile app, by mail or at a branch. To pay a Fifth Third Bank credit card bill online, log in to your online account and click on “Make a Payment.” Then, choose how much to pay, when to pay it, and where the payment is coming from. Fifth Third Bank allows cardholders to set up automatic payments, too.
You can apply for a Fifth Third Bank credit card by calling 1-866-671-5353 or by visiting your nearest Fifth Third Bank branch.
You can only apply if you've been a Fifth Third customer with an eligible checking or savings account in good standing, for more than 90 days.
Keep in mind, that a credit card application might result in a hard pull on your credit, lowering your score for a short period of time!
You can download the Fifth Third Secured card mobile app from the App Store or Google Play.
You can also go to 53.com on your mobile device to connect to the new login page, which you can learn more about here.
The app enables you to update your account information and preferences, activate cards, change card PINs, and more.
To redeem your Fifth Third Bank credit card points, start by logging into your Fifth Third account here. Then click the “Real Life Rewards” link. From there, you'll be able to redeem for cash back, credit toward loan payments, gift cards and merchandise.
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