Fifth Third Bank strives to keep the customer at the center of everything they do. Improving their lives through their financial products and the customer experience they provide is both their corporate social responsibility and their passion. They are committed to providing better financial solutions for all the people they serve.Fifth Third... show more
Fifth Third Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/27/2022.
3.5
2,842 reviews
from WalletHub and across the web
2,842 reviews from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
Fifth Third Bank
Adducbrevis @Adducbrevis
Report Abuse
1 Star Rating
Fifth Third bank took over my mortgage a few months ago and it has been a nightmare. I still don’t even have an account set up on their website, it functions terribly until it tells me to call customer service. Customer service is completely useless even if you’re lucky enough to get ahold of a human. We have mailed our checks into them, with letters asking for them to get in contact with us. I have to send literal LETTERS and they still don’t contact back. I know they got them, because they cashed our checks! It’s an atrocity that a business can function like this. Much less all of the other sleezy practices this company takes part in. Do a little reading on them.
Run as far from this bank as you possibly can. And if they buy your mortgage, I’m sorry and good luck.
In no world should you trust these clowns. They're a 2nd home mortgage servicer to us. Auto pay set up and paid for 4+ years just fine. We don't even think about it. Unilaterally changed the escrow without any notification. Marked delinquent for *new* $70 shortfall - again, no notice whatsoever despite the regular autopay being processed for old amounts successfully. 150 pt credit fall because of this. Will not use their brains to say they were wrong and pull back the credit ding. Why work with idiots who can't communicate, take your money and pretend you're at fault? There are other choices out there. Use them.
Literally makes it impossible to pay your mortgage. Have been hung up on multiple times. Trying to create online regisitry, I work at a tech company, this shouldn't be rocket science. I have owned 4 houses, many mortgage companies, and this is by far THE WORST of the worst to try to pay biills.
Incompetent & shady. They never reported my mortgage to credit beareau's. I asked them several times in 25 years of paying. Including 2x in person. When the time came to pay off mortgage by another company, they over inflated the principal & charged a $19 late fee when there was no late payments at any time. Calling customer service, means being on permanent hold. And when I finally got a person after 3 days, I got an attitude by Shaneequa or whatever her name was. She didn't like my questions so she disconnected the call. No surprise. They' think they're going to keep $600 of my money. Not happening. If you can avoid business with them, do so.
I am completely floored at how comical trying to make 1 mortgage payment is. You would think after 5 phone calls and multiple hours on-line trying to set up a one-time payment (I have to fill out a form apparently once my “welcome letter” arrives to be able to make a recurring payment). Finally got my new loan number, then apparently there was no phone number attached to my account so I had to take an actual quiz to verify it was me after they’d already asked over 5 questions. Wanted to know things from over 30 years ago. Barely passed quiz so they could add my number to account. Then they gave me a giant random number so I could select a pin to enter after they transferred me again. Anyways… 3 hours later I see my account info and try to make a payment and pop up says no account found. How is this real???
OMG. I've called four times this morning and have been disconnected four different times. They can't provide me a direct number to call someone about discussing paying off my auto loans. By far the worst service and response I've ever had with a bank. These guys make BANK of America Customer Service look like the Gold Standard.
They wouldn't allow my first 3,000 word review to go through. They robbed me and I'm going to small claims General Sessions and file a lawsuit. Contact me directly at email [email protected] and I will send you the file. Everything is the banks fault, 100% and even though the bank branch manager and another bank officer says I'm right someone in corporate refuses to give me the %550 that they owe me. So I'm going to open a small claims lawsuit for triple damages and get my money. Thieves.
The bank is not what they use to be. I have been banking at 5/3 for 6 years. It was a great bank 6 years ago. Now it is a nightmare. As of lately it seems like 5/3 has been doing any and everything that is unethical. They took money out of my account for a bill on an account that they claim I was joint on and they took over $1000. The only account I am joint on is my 9 year old son and he does not have a checking account there only a savings account and he is not creating a bill for over $1000. The following week, they sent out a payment for two bills that were not even scheduled to come out. Mind you, I cancelled all bill payments weeks ago because they kept sending out the payments before payday causing the account to start off negative. When I called and asked them what had changed because all of my bills were getting paid on my pay day and now the bank is sending them out a week before my pay day. They told me nothing has been changed on their end. I told them that something has changed because this has never been an issue in 6 years. Today the same issue has happened. My husband called them a few times and each time he was hung up on. I called today and I was hung up on. The customer service is horrible. I never have been hung up on by a bank and this is not the first time that this has happened. At this point I feel that the bank is purposely sending payments out before our payday just so they can charge a bunch of over draft fees. My suggestion is for anyone to try another bank other than 5/3.
I was talked into opening a business checking account in March of 2020 to "hold" our ticket sale money for our 20th-year class reunion & was assured it was a free account & would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so the funds were left in the account. In 2021 there was talk of rescheduling the reunion so in Feb of 2021 I logged in & found $231 missing from the account. I called & the bank told me they would look into it & call me back. No callback but I saw a $50 credit applied. I called again to deal with the issue, no response. I traveled from Florida to Michigan where the account was opened & stopped at the Ludington branch in April 2022. One of the bankers said she would "run it up the pole" & get back to me; months went by & nothing. I called back & left messages, no response. Finally, she answered & said she was waiting for me to call her back!! First of all, I did, second of all, she was the one supposed to be getting back to me with info! She assured me she would be working on it. Again, a month or two went by, & I called and spoke to someone else, & she told me she would call me the next day... nothing. Almost a week later I received a phone call stating that they were only going to refund 6 months of charges. Well, that just doesn't seem fair when I first contacted them about this well over a year ago!! So really, it should have been 21 months since no one responded to my multiple requests for help for nearly two years! I have been trying to call the regional manager & have left two messages with no response. I have spoken to multiple customer service agents, bankers, managers, etc. They all said the same thing; don't close the account or we can't help you... well, that got me $385 worth of fees, and only $161 reversed; where's the other $224? I wasn't going to let them steal any more $$ & closed the account 11/9/22. Now they are refusing to help refund the $224.
show more
show less
Product: Fifth Third Bank Business Services
Comment
1
0
Fifth Third Bank
ymblankenship @ymblankenship
Report Abuse
1 Star Rating
I have been with this Bank for Over 10 years and every year it’s getting worse. They have messed me over on so many transactions in the past and this time they really did it. I had a check from my lawyer that is a local check and they are telling me that it takes 10 days to clear it because it is over $1000. As consumers we really know the truth they keep that check for that long so they can make interest offer your money. They tell you that they need all that time to clear your check my check is local the bank is down the road from theirs.As soon as my check clears I am taking all my money out of Fifth Third along with seven other people in my family we are moving to a different bank. Anybody who is new and thinking to go to Fifth Third they are not a good bank.
Here's how to pay your Fifth Third credit card bill:
Online: Log in to your online account and click on “Make a Payment” within the account summary bar. Then, choose how much to pay, when to pay it, and where the payment is coming from. If you're a first-time user, you will have to register for online banking first.
Through the mobile app: Download the Fifth Third Bank mobile app and log in to your account. Then, select your card and follow the on-screen instructions to make a payment.
By phone: Call (800) 972-3030 and enter your card information. Then, follow the automated prompts to make a payment.
By mail: Send a check or money order (but not cash) to the following address:
Fifth Third Bank 5050 Kingsley Dr PO Box 740789 Cincinnati, OH 45274-0789
Make sure to send it early enough that it will arrive by the due date. Write your credit card number on the check, too.
At a branch: You can make a payment at any Fifth Third Bank branch during normal business hours.
Note that Fifth Third Bank allows cardholders to set up automatic payments, too.
To redeem your Fifth Third Bank credit card points, start by logging into your Fifth Third account here. Then click the “Real Life Rewards” link. From there, you'll be able to redeem for cash back, credit toward loan payments, gift cards and merchandise.
