Fifth Third Bank strives to keep the customer at the center of everything they do. Improving their lives through their financial products and the customer experience they provide is both their corporate social responsibility and their passion. They are committed to providing better financial solutions for all the people they serve.Fifth Third... show more
Fifth Third Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/22/2023.
3.5
2,883 reviews
from WalletHub and across the web
2,883 reviews from WalletHub and across the web
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Fifth Third Bank
tweze01 @tweze01
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1 Star Rating
You can never call your local branch, it takes you right to the automotive calls. Their app doesn’t work so you can’t check your banking at home. You can’t even call an operator to get a balance, it makes you go in a wait line to deal with someone out of state. This bank is most likely the next to close due to lack of customer service and support. They won’t help you at all but will make sure to get your over draft fees no questions needed. Go to Huntington or your mattress instead of 5/3. Matter of fact I’m on hold right now after calling to the computer just to give me a balance. They lack true business savvy and real customer service.
The most inconvenient bank to have a loan from. Their website is awful, automatic payments are not allowed, and their customer service is the worst!! Neverrrrr bank here if you can avoid it!
There's no excuse to not allow me to have access to my account. I no longer keep money in the bank since I can't seem to log in. I only put money on my card at the atm as needed. I do not feel comfortable having money in the bank if I can't even pull up my account. Like, what are yall doing with my account that yall don't want me to see? I try to call the toll free number ending in 3030, but they tell me my card is blocked due to too many attempts, but nothing is wrong with my card and I don't have any failed attempts, they just don't want to talk to me and they have me block.
My loan was sold to this company, and I am very disappointed with the level of customer service and flexibility for payments. I always pay on time and typically prefer to set up auto pay to make 100% sure that everything goes through in a timely manner. Unfortunately when this company got a hold of my loan and got it transferred to them, they didn't have any of the information about me, so it took me calling them in order for them to even have my contact information. After spending an hour on the phone sorting things out, I finally got an online payment portal set up to actually pay my mortgage. However, even after that it has not been smooth sailing. There is absolutely no easy way to set up recurring auto payments for my mortgage loan , unless it is through an account associated with their bank. I have no desire to get a brand new banking account just for my mortgage loan, and I don't understand why it is so difficult for me to set up auto payment through a non-5/3 bank account. At this point I talked to their customer service team way more than I have any of my loan servicers to date, and on top of it I don't have auto pay set up. I finally gave up. Called up my own bank and got them to set up bill pay, but even that took almost an hour on the phone with my bank to try to figure out what fifth third actually wanted from me. I typically don't leave reviews for things, but this is incredibly frustrating especially for something so important as paying your mortgage on time. I wish there was a way to transfer who owns and services my loan because this is not acceptable.
I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.
Fifth third is the worst. I deposited money to my checking account, it was there for months until part of it disappeared. Bank didn’t lift a finger to help me recover my money THEY lost. Requested to speak to a supervisor, was told they were busy and couldn’t come to the phone, requested a call back, never received a call. I am suspecting they stole money from my account themselves. After this happened to me I researched this company and learned that many others are reporting the same disappearance of their funds from their accounts while it’s at Fifth Third.. Your money is not safe at Fifth Third Bank
Theyre holding my tax refund for a month and refusing to let me speak to a supervisor or have access to my money ive never spoke to a more incompetent company go somewhere else definitely
Very unsatisfied with their online banking, if you make a payment over the weekend there is no way to trace it or get any confirmation, and if you create another payment to be sure it went through they have no way to return the payment before 10 days
The worst support ever. I get denied access online through the app 75% of the time. I call the 800 number and I enter my social security number and bank card PIN and it says not valid credentials then the system hangs up on me after I am on hold for 15 minutes. Local branch numbers same result. They paid my water bill late (I scheduled for 2/10 and they paid 2/13) and I had to call the water company to find out what is wrong before I got shut off. No answer at 5/3. Worst bank ever!
Here's how to pay your Fifth Third credit card bill:
Online: Log in to your online account and click on “Make a Payment” within the account summary bar. Then, choose how much to pay, when to pay it, and where the payment is coming from. If you're a first-time user, you will have to register for online banking first.
Through the mobile app: Download the Fifth Third Bank mobile app and log in to your account. Then, select your card and follow the on-screen instructions to make a payment.
By phone: Call (800) 972-3030 and enter your card information. Then, follow the automated prompts to make a payment.
By mail: Send a check or money order (but not cash) to the following address:
Fifth Third Bank 5050 Kingsley Dr PO Box 740789 Cincinnati, OH 45274-0789
Make sure to send it early enough that it will arrive by the due date. Write your credit card number on the check, too.
At a branch: You can make a payment at any Fifth Third Bank branch during normal business hours.
Note that Fifth Third Bank allows cardholders to set up automatic payments, too.
The starting credit limit for the Truly Simple Credit Card can be as low as $500 or as high as $4,000, according to forum posts. The issuer does not include any specific credit limit information in the card's terms, though.
For the most part, Truly Simple Credit Cardcredit limits depend on each applicant's overall credit standing. Those with the highest income and best credit scores will generally be offered the highest starting credit limits.
How to Increase Your Truly Simple Credit Card Credit Limit
Keep in mind that you can ask to get a credit limit increase by calling customer service at (866) 671-5353. But it's best not to ask more than once a year.
The issuer will also evaluate your account periodically to determine whether you are eligible for a credit limit increase. Paying on time and keeping your credit utilization low are key for getting unsolicited credit line increases.
