Commerce Bank

Dot not use. Bad communication skills. When loan is taken out they don’t get your information to you quick enough to make payment and report missed payments tanking your credit.

After banking with Commerce for 25 years, I had a very unpleasant experience with their customer service department. My mother-in-law had just died and we received a check that had to go through Probate Court. After filing the required court documents, I went to Commerce to deposit the check. The clerk was not familiar with the process so she called over the bank supervisor. Without any explanation, the bank supervisor said Commerce would not deposit the check into my account. I asked for an explanation noting that I was a loyal Commerce customer for 25 years and that I had the required legal documents from the Probate Court. The supervisor said very tersely, Commerce will not deposit the check. Again, I asked for an explanation. The supervisor became irritated at my request. I said there must be a reason and again asked for an explanation. At this point the supervisor got very flustered and mumbled a slur under her breath which my wife and I overheard. I was quite shocked and got verbally angry explaining that I deserved some kind of explanation. It was clear that the supervisor was not properly trained in customer service. Rather than diffusing the situation she threatened to call the police if I did not leave the premises. I was shocked. All she had to do was tell me nicely that she would look into the situation and get back to me. I called her bluff and told her to call the police. Fortunately, my wife grabbed me by my shoulder and said "let's get away from this crazy lady." A few days later I received a threatening letter from Commerce saying they were closing my account and that I was no longer welcome at Commerce Bank. There is a silver lining to everything in life. My wife and I went across the street to First Bank (owned locally by the Dierberg family) where I was welcomed with smiles and open arms. The customer service rep informed me they had a no-fee checking account that paid 5% interest. I opened up an account and First Bank deposited my check on the spot. So as the saying goes, all's well that ends well. I have washed my hands of Commerce Bank and I have no regrets. First Bank understands customers' needs and they have made me a very happy customer.

I had a lady named Chelsea, and she was amazing. I wasn't sure about how loans worked, but after speaking to her I understood them perfectly. She was very respectful and friendly!