Commerce Bank started just as communities were rebuilding after the Civil War. Today, Commerce continues to be a friendly, strong bank that supports personal, business and community growth. As they have for 150 years, customers appreciate that all their banking needs are met, and by a bank that is invested in the local community.... show more
Commerce Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/21/2023.
3.9
4,118 reviews
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4,118 reviews from WalletHub and across the web
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Commerce Bank
Anthony Vazz @AVazz64
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1 Star Rating
Have the Drury rewards credit card. Love Drury Inn and Suites but Commerce Bank is horrible. They never sent me a credit card statement either through snail mail or email. Therefore I didn’t remember I had a balance due. Then they send me a letter through snail mail stating my balance is over due and charging me a late fee and interest on the balance . I called and complained but they didn’t care. They said I signed up for paperless statements which I never did. And I’m still not receiving the statements in the email even though my contact info is correct on their website. I’m canceling the card because the bank is either crooked or completely incompetent. I won’t do business with them in the future. Most definitely not recommended.
Scamming Customers!! I accepted their 0% APR offer back in Oct 2021 with 3% fees, but my only mistake was that I misplaced the offer that had number of months it was valid for. I waited for their statement which was set at paperless. Since statement did not show me any date the offer was valid for, I called customer service. They said it was valid till March 2023. So I set my auto payment for minimum and a reminder for myself to pay entire amount off by Feb 2023. Fast forward to Feb 2023 and I logged in to pay off entire amount. I was so surprised to see they started charging me interest since Sep 2022. Total interest charged till now was more than $505. So I called customer service. After 20+ mins of wait, finally I got to speak with someone who said that offer ended on Sep 2022. So I explained my situation and how I was given date of March 2023 and there was NO EXPIRY date mentioned in any statement I received. The person said she will raise my request to waive the interest and I paid off the card right away. After 5 days, I checked and still no refund. So I called again and this time, after 30+ mins wait, I decided to chat with someone. I was told same reason and again after my explanation, they raised another request to waive off interest charge. It has been nightmare trying to sort out these interest charges that should be conveyed clearly to customers when such offers expire. I have taken similar offer from Bank One, BOFA, Citi, Chase, etc banks in past and they mention expiry date on each of their statement. By not clarifying this to customers, I feel that Commerce Bank has scammed me of my money!
I have this card and used autopay to make my payments as I do with my other cards. Worked for 2 months then 6 weeks after I got a message from credit karma that I was delinquent on a payment! To make a long story short, I tried contacting this bank via messages, phone (several phone numbers) left voice-mail, and emailed and got no response!! This has been since July! I got no call, email or message about my account being late by this bank, only when I was 6 weeks into it and at that point was already on my credit report! My credit score went from almost 800 to 714 due to this delinquency as 30 days late! Still to this day cannot get a human on the phone!! I have worked my butt off for several years to get my credit to an excellent score just to have it go to crap over a glitch on their end and they won't even answer calls or messages! I transferred my balance and will not use them again! Awful! I deeply regret applying for this card. I think the reviews for this card are mostly fake. There is just no way!
They are scamming Customers!! They charged me interest in amount more than $505 and after 30 mins hold, I got to talk to a customer service who said I'll receive refund. But it never happened. I called again and same thing happened. Plus I had to pay it off else they said it will affect my credit score. I have not paid if off and closed card so they dont keep charging me.
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Commerce Bank
fortune1975 @fortune1975
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1 Star Rating
Without warning this Company lowered my credit line $1000m below its current balance. Ok thats there right but the bad side is this caused my credit score to drop 140 points. Guess who was set to close on a home this Friday? Me..not anymore! The Mortgage Company has informed me if it doesn't get fixed we will not be able to keep the Home. Nothing has changed with me: On time payments, 3+yrs as a Customer, not change in my finances, nothing! Then after 29 minutes on hold, Marsha answered and within 20 seconds hung up, she just hung up! Barely got to say why we are calling, She hung up! Based on reviews here and other places, we believe a Lawsuit will be filed by many others and we will quickly ask to be added. RUN FROM THIS PLACE unless you want a Card Company to dictate your life!
I recently used a balance transfer check Commerce sent me in the mail to pay off another card with higher rates. The check had a 0% APR for a year. However, the check was returned by the other card as an invalid account. Not only was this inconvenient, but I also incurred a late feed from the other card, since I thought the monthly payment was made (but for some reason, was not).
I have sent several messages about this and other issues to Commerce customer service — I'd rather do that than talk to an account representative in India whose English is so poor I can only understand every fifth word. But they never get back to me with any answers, solutions or even a courteous "we received your message" response.
I'll be closing my account today. Useless card, and useless customer service bunch.
Horrible bank. From their outrageous fees to the holds they place on checks ( 7 business days)? Yet the clearinghouse processes the transaction in 2 days. If you are looking for a bank to be a financial partner Commerce is definitely not the bank to go to.
they gave me $250 just to sign up and 15 months 0 interest, they never bother me so far an started me with a 10 k limit, so far they are just a great company
Great card for your every day shopper. Terrific for gas , groceries, clothes, and even an occasional meal. Very good fraud protection. No annual fees, Very Highly recommended
I received an offer letter in the mail from Commerce Bank, saying on it that I could receive a $250 bonus award after spending $1,000 within 90 days on a newly approved Special Connections Commerce Bank Visa card. All I had to do was call 1-800-571-6898 and say I wanted the card. The credit card was opened on Aug. 7th. I received the credit card in the mail 10 days later and opened the account on May 19.
I thought I had 90 days from the opening date on the account instead. I did not reach the 90 day required period because my 90 days was up on Aug. 6th. On August 6th, the balance on this commerce bank credit card was a little over $944. Instead I reached the minimum $1,000 in purchases on Aug. 8th, making it 92 days after opening the account.
I couldn't use this credit card until I had it in my possession and then called to request to open it. I don't think it is right for a bank not to count the 90 days from the opening date on the account instead, because someone can't begin using a credit card until they receive it in the mail and then open call to request it to be opened.
You can redeem your Commerce Bank rewards either online or by calling the Rewards Service Center at (800) 350-7193. Commerce Bank credit cards give rewards points for purchases, despite being called “cash back” cards.
You can redeem Commerce Bank credit card points for cash back (which is always issued as a statement credit), airline tickets, gift cards, fuel discounts, or merchandise.
Here's how to redeem your Commerce Bank rewards:
Cash Back: Minimum of 2,500 points needed to redeem. Available as a statement credit only.
Airline Tickets: If you plan to use points, you have to redeem at least 10,000 points per ticket. If your ticket is worth less than 10,000 points, you won't be refunded those points.
Airfare must be purchased through the Commerce Bank Rewards Service Center, either online or over the phone at (800) 350-7193.
There's no fee if you book online, but expect to pay a $40 fee for booking over the phone. You can use points, cash, or a combination to pay. Tickets are non-refundable and can't be altered.
Gift Cards: Redeem your points for gift cards from retailers like Amazon, Bath & Body Works, AMC Theatres, Chili's and more.
Fuel Discounts: Use your Commerce Bank credit card at a participating Shell or BP location to redeem 2,000 points for a 50-cents-per-gallon discount on up to 20 gallons of fuel. But if you pump less than 20 gallons of fuel, you still use all 2,000 points. You just have to visit the Commerce Bank Rewards page and select “Point of Sale” from the “Redeem” menu for Fuel Discount locations.
Merchandise: Spend points in “Commerce Bank Rewards” to buy products ranging from electronics to games and clothes.
Keep in mind that all Commerce Bank rewards points expire 3 years after you earn them, so it's important to use them periodically. There are a few other restrictions worth noting, too.
The phone number for the Commerce Bank credit card customer service department is (855) 659-1656. Just follow the prompts and you will get in contact with a live representative who should be able to answer your questions or direct you to the appropriate department.
Other ways to reach the Commerce Bank credit card customer service:
If you can't or don't want to talk to the Commerce Bank credit card customer service over the phone, there are a few alternatives. You can log in to online banking and chat with a representative, or send them an email.
You can also check Commerce Bank's FAQ page to see if there's already a solution to your credit card issue.
Most Commerce Bank credit cards are designed for people with good or excellent credit. An exception to that is the Commerce Bank Secured, which is meant for people with bad credit looking to rebuild it.
You can find a comparison of Commerce Bank credit cards here. If you're not sure which one you'd qualify for, you can check your latest credit score for free on WalletHub.
The Commerce Bank routing number is 101000019. You can find the routing number in the bottom left corner of your checks.
You can also find the routing number in online banking at the bottom left side of the account activity screen.
To find the routing number in the app, select your checking account, scroll past your recent transactions, and tap Routing & Account Number to show both.
Your University of South Alabama Credit Card application status should arrive in your mailbox in 3-5 business days. Thank you for picking the Right Card!
