Commerce Bank started just as communities were rebuilding after the Civil War. Today, Commerce continues to be a friendly, strong bank that supports personal, business and community growth. As they have for 150 years, customers appreciate that all their banking needs are met, and by a bank that is invested in the local community.... show more
Commerce Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/21/2022.
3.9
4,095 reviews
from WalletHub and across the web
4,095 reviews from WalletHub and across the web
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Commerce Bank
crazy @crazy
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1 Star Rating
I researched commerce bank for months. Got the card. Then called them monthly for 4 months to get a feel for the bank, to see if we were a fit. After r months, I decided to pull some money out to take care of bills, they issued a check. $4000 is what I pulled. An emergency came up and I had to fly to east coast to bury my younger sister. I had set up notifications for text, as I couldn't take my computer with me. Never got a text during my 2 weeks dealing with death. When I flew back home, got my mail, I had missed a payment date. I called to ask why I was never notified by text, and they could t answer me. I was late by 6 days. I only got to talk to one lady in all of my calls over 8 months. I asked for a 1 time courtesy on my payment and they just flat out said no. I was agast. Still dealing with death of sibling and depressed, I thought they handled it very wrong. So, I stopped dealing with them. They called 2 or 3 times and then disappeared. Fast forward 3 years. I get a letter, a copy of a 1099-c letter saying they are telling the IRS they discharged a $9,999.00 debt.. and it is on my tax whatever. Funny how the balance went from $4000 to $9999 with no late fees or other interest. Now I'm trying to figure how to get them to tell the real true amount.
They did me dirty not once, but now, twice. Even with months of checking a company our, calling and asking questions, one still doesn't know the traps that lie ahead.
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Product: Commerce Bank Credit Cards
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Commerce Bank
Mo Hendawi @mohendawi
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1 Star Rating
They send an offer with pre approval to lower you down. Then after you find out it’s all lies you get a hard inquiry on your credit report. Please don’t fall in their traps like me.
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Product: Commerce Bank Credit Cards
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Commerce Bank
stayndatruck @stayndatruck
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3 Star Rating
01-31-2020. My neighborhood Commerce facility was closed. So I now drive to Kirkwood, Mo to a Large Commerce Bank. At 1:00 PM there were only Three employees in the entire bank. One employee was at Lunch and One employee was helping customers in Safety Deposit in the lower level. That leaves ONE teller with SIX cars in Drive-up and Six customers standing Inside Waiting for SERVICE. Good Grief, what has happened to the bank I have been a customer with since my youth?
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Product: Commerce Bank Business Services
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Commerce Bank
Maryann mansfield @Mmeow
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1 Star Rating
Skip this bank. I had a couple of overdrafts and they took away my ability to use mobile deposits. How ridiculous is that?! I have had an account with them for probably 20 years and lately nothing but problems with them. They told me I could mail the deposit I asked who does that and his answer was "Someone who had a Ferrari" what?? I do have several automatic payments. When I asked about closing the account they said I would be charged for those payments even though my account would be closed. I am livid. Save yourself the aggravation and find better bank.
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Product: Commerce Bank Checking
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Commerce Bank
AMANDA L DEXTER @apdxtr
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2 Star Rating
I have been a free checking acct customer since 2004, and generally, I have been pretty happy... until the past year or so when I feel like I have been raked over the coals with some shady practices.
THE GOOD: For me, their customer service has always been very responsive and helpful, even when dealing with multiple fraud issues. Free checking is nice. In-person assistance has always been top notch.
THE BAD: - Originally had the CC as overdraft protection. One month (during the pandemic), I was 30 days late paying the account. They immediately, and without any warning or notice whatsoever, closed that CC account on Day 31, and reported it to the credit bureaus. - Thinking I no longer had overdraft protection, I assumed any overdrafts from then on would be flat out denied. Nope. Commerce let every charge come thru, despite a negative checking account balance, and continued to charge $37 a pop in overdraft fees and insufficient funds fees. After hundreds in overdraft fees, again without any warning or notice, they closed my checking account entirely. - The way online banking works is ridiculous. They seem to process transactions in an absolutely arbitrary manner. Your current or your available balance can never be trusted. Pending transactions seem to count some days, but not others. Charges will disappear. You'll be charged overdrafts despite your balance never appearing below zero on your end. You'll have different balances even when there are no pending charges. It makes checking your online banking pretty worthless when it comes to knowing what you have in your account.
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Product: Commerce Bank Checking
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Commerce Bank
Shanise @shaniseb_1
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1 Star Rating
Verified Customer
The van that was loaned to me is in really bad shape. When I got it they said it was fine but was actuallly rusted everywhere. Would not recommend
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Product: Commerce Bank Car Loans
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Commerce Bank
oiseau @oiseau
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1 Star Rating
On October 4 staff stated I should get refund on credit card in 7 to 10 days for travel that I had to cancel. On October 20 I received a letter stating I may or may not get a refund and they must RECEIVE hefty documentation by no later than October 27. This means I must drop everything else to gather the documentation and then pay a hefty fee at the post office to ensure they receive it by their unfair deadline. Commerce Bank is hazardous to my health.
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Product: Commerce Bank Credit Cards
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Commerce Bank
Christie @christiec_7
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5 Star Rating
Verified Customer
They have been really good to me. They always let me know when my note will be withdrawn from my bank account. No worries with commerce bank at all.
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Product: Commerce Bank Car Loans
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Commerce Bank
James @jamesw_771
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1 Star Rating
Verified Customer
Dot not use. Bad communication skills. When loan is taken out they don’t get your information to you quick enough to make payment and report missed payments tanking your credit.
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Product: Commerce Bank Personal Loans
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Commerce Bank
thetasigma483_1 @thetasigma483_1
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3 Star Rating
Meh, kinda regret getting this card. At 1st I was pretty happy with it. Was offered it by Beta Sigma Gamma (bus school honor society) when I was just building my credit so score was around 690-710.
They did give me 0% interest for a bit (not as long as my Cap 1). Offered 0% on balance transfers too, which is what I really needed. Plus APR they offered was about 6.5% less than what Cap 1 initially offered & credit limit was $1000 higher too.
Sounds good so far huh? So why bad rating? Well 1st off they DON'T report authorized users to credit union, only co-signers.
Also in the over 2 yrs I've had it, nothing has changed. My Cap 1 automatically gave $500 CLI at 6 months. Then approved me for 3 more small ones when I asked over next 1.5yr. With SOFT checks. Also dropped APR 4% without me asking.
My credit score has improved greatly (stays 780-805). I use Commerce card a lot (200-800 a month) & always pay on time & usually pay off or close to it. But when I asked were they ever going to raise CL they said I would just need to apply for new card. Or do HARD check & MAYBE get a $200-500 increase 1 time but that's it. And forget APR ever going down. And if I DID apply 4 new card (ofc w/ hard check) they wouldn't be willing to transfer CL &/or keep original sign up date like some will. And APR of new card would likely be same or even higher!
And don't get me started on rewards. You get 2500 points & can choose to exchange them for $25 cash back, INSANELY overpriced merch (most everything 60k+ pts) or the best thing to do: get gift cards when they're on sale. At best you can get a $25 card for 2100-2400 pts. Most 21-2300 are lame tho. Red Lobster, Bath & Bodyworks, & Applebee's often go for 2400 though.
TLDR: They don't report authorized users. You're stuck with APR & credit limit you get when you sign up. Unless you want 2 take Hard hit for a chance at a 1 time small increase. If anything they're more likely to lower it. And rewards program is weak.
You can redeem your Commerce Bank rewards either online or by calling the Rewards Service Center at (800) 350-7193. Commerce Bank credit cards give rewards points for purchases, despite being called “cash back” cards.
You can redeem Commerce Bank credit card points for cash back (which is always issued as a statement credit), airline tickets, gift cards, fuel discounts, or merchandise.
Here's how to redeem your Commerce Bank rewards:
Cash Back: Minimum of 2,500 points needed to redeem. Available as a statement credit only.
Airline Tickets: If you plan to use points, you have to redeem at least 10,000 points per ticket. If your ticket is worth less than 10,000 points, you won't be refunded those points.
Airfare must be purchased through the Commerce Bank Rewards Service Center, either online or over the phone at (800) 350-7193.
There's no fee if you book online, but expect to pay a $40 fee for booking over the phone. You can use points, cash, or a combination to pay. Tickets are non-refundable and can't be altered.
Gift Cards: Redeem your points for gift cards from retailers like Amazon, Bath & Body Works, AMC Theatres, Chili's and more.
Fuel Discounts: Use your Commerce Bank credit card at a participating Shell or BP location to redeem 2,000 points for a 50-cents-per-gallon discount on up to 20 gallons of fuel. But if you pump less than 20 gallons of fuel, you still use all 2,000 points. You just have to visit the Commerce Bank Rewards page and select “Point of Sale” from the “Redeem” menu for Fuel Discount locations.
Merchandise: Spend points in “Commerce Bank Rewards” to buy products ranging from electronics to games and clothes.
Keep in mind that all Commerce Bank rewards points expire 3 years after you earn them, so it's important to use them periodically. There are a few other restrictions worth noting, too.
Most Commerce Bank credit cards are designed for people with good or excellent credit. An exception to that is the Commerce Bank Secured, which is meant for people with bad credit looking to rebuild it.
You can find a comparison of Commerce Bank credit cards here. If you're not sure which one you'd qualify for, you can check your latest credit score for free on WalletHub.
The Commerce Bank routing number is 101000019. You can find the routing number in the bottom left corner of your checks.
You can also find the routing number in online banking at the bottom left side of the account activity screen.
To find the routing number in the app, select your checking account, scroll past your recent transactions, and tap Routing & Account Number to show both.
Your University of South Alabama Credit Card application status should arrive in your mailbox in 3-5 business days. Thank you for picking the Right Card!
