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1 Star Rating
Horrible bank. From their outrageous fees to the holds they place on checks ( 7 business days)? Yet the clearinghouse processes the transaction in 2 days. If you are looking for a bank to be a financial partner Commerce is definitely not the bank to go to.
I received an offer letter in the mail from Commerce Bank, saying on it that I could receive a $250 bonus award after spending $1,000 within 90 days on a newly approved Special Connections Commerce Bank Visa card. All I had to do was call 1-800-571-6898 and say I wanted the card. The credit card was opened on Aug. 7th. I received the credit card in the mail 10 days later and opened the account on May 19.
I thought I had 90 days from the opening date on the account instead. I did not reach the 90 day required period because my 90 days was up on Aug. 6th. On August 6th, the balance on this commerce bank credit card was a little over $944. Instead I reached the minimum $1,000 in purchases on Aug. 8th, making it 92 days after opening the account.
I couldn't use this credit card until I had it in my possession and then called to request to open it. I don't think it is right for a bank not to count the 90 days from the opening date on the account instead, because someone can't begin using a credit card until they receive it in the mail and then open call to request it to be opened.
Commerce Bank wanted to charge me $15 to make a payment on my credit card with a live person. Wells Fargo doesn't. Discover doesn't. Commerce wanted to charge me money to give them money. Commerce your pathetic petty greed serves mostly to generate ill will with the public. I will never open another account at Commerce and recommend the same to my friends. Apparently the genius who came up with that one has risen to the position as described by the Peter Principle. Sad.
Freaking awful. I was on the phone over an hour trying to make an external transfer and literally 7 people (from the ONLINE SERVICES DEPARTMENT) didn't know how to do it. I logged online for 1 minute and was able to do it once I got to a computer. And the lady I kept getting (Candace, from online services) told me that my "attitude was why I kept being transferred" and then continually hung up on me each time I called until I was moved to a supervisor. The worst bank I've ever experienced. Absolutely the worst.
You can redeem Commerce Bank credit card points for cash back (which is always issued as a statement credit), airline tickets, gift cards, fuel discounts, or merchandise.
Here's how to redeem your Commerce Bank rewards:
Cash Back: Minimum of 2,500 points needed to redeem. Available as a statement credit only.
Airline Tickets: If you plan to use points, you have to redeem at least 10,000 points per ticket. If your ticket is worth less than 10,000 points, you won't be refunded those points.
Airfare must be purchased through the Commerce Bank Rewards Service Center, either online or over the phone at (800) 350-7193.
There's no fee if you book online, but expect to pay a $40 fee for booking over the phone. You can use points, cash, or a combination to pay. Tickets are non-refundable and can't be altered.
Gift Cards: Redeem your points for gift cards from retailers like Amazon, Bath & Body Works, AMC Theatres, Chili's and more.
Fuel Discounts: Use your Commerce Bank credit card at a participating Shell or BP location to redeem 2,000 points for a 50-cents-per-gallon discount on up to 20 gallons of fuel. But if you pump less than 20 gallons of fuel, you still use all 2,000 points. You just have to visit the Commerce Bank Rewards page and select “Point of Sale” from the “Redeem” menu for Fuel Discount locations.
Merchandise: Spend points in “Commerce Bank Rewards” to buy products ranging from electronics to games and clothes.
Keep in mind that all Commerce Bank rewards points expire 3 years after you earn them, so it's important to use them periodically. There are a few other restrictions worth noting, too.
Most Commerce Bank credit cards are designed for people with good or excellent credit. An exception to that is the Commerce Bank Secured, which is meant for people with bad credit looking to rebuild it.
You can find a comparison of Commerce Bank credit cards here. If you're not sure which one you'd qualify for, you can check your latest credit score for free on WalletHub.