Commerce Bank started just as communities were rebuilding after the Civil War. Today, Commerce continues to be a friendly, strong bank that supports personal, business and community growth. As they have for 150 years, customers appreciate that all their banking needs are met, and by a bank that is invested in the local community.... show more
Commerce Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/26/2023.
from WalletHub and across the web
4,112 reviews from WalletHub and across the web
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Cheryl Tracy @cpricorncrazy70
1 Star Rating
I have this card and used autopay to make my payments as I do with my other cards. Worked for 2 months then 6 weeks after I got a message from credit karma that I was delinquent on a payment! To make a long story short, I tried contacting this bank via messages, phone (several phone numbers) left voice-mail, and emailed and got no response!! This has been since July! I got no call, email or message about my account being late by this bank, only when I was 6 weeks into it and at that point was already on my credit report! My credit score went from almost 800 to 714 due to this delinquency as 30 days late! Still to this day cannot get a human on the phone!! I have worked my butt off for several years to get my credit to an excellent score just to have it go to crap over a glitch on their end and they won't even answer calls or messages! I transferred my balance and will not use them again! Awful! I deeply regret applying for this card. I think the reviews for this card are mostly fake. There is just no way!
Without warning this Company lowered my credit line $1000m below its current balance. Ok thats there right but the bad side is this caused my credit score to drop 140 points. Guess who was set to close on a home this Friday? Me..not anymore! The Mortgage Company has informed me if it doesn't get fixed we will not be able to keep the Home. Nothing has changed with me: On time payments, 3+yrs as a Customer, not change in my finances, nothing! Then after 29 minutes on hold, Marsha answered and within 20 seconds hung up, she just hung up! Barely got to say why we are calling, She hung up! Based on reviews here and other places, we believe a Lawsuit will be filed by many others and we will quickly ask to be added. RUN FROM THIS PLACE unless you want a Card Company to dictate your life!
I recently used a balance transfer check Commerce sent me in the mail to pay off another card with higher rates. The check had a 0% APR for a year. However, the check was returned by the other card as an invalid account. Not only was this inconvenient, but I also incurred a late feed from the other card, since I thought the monthly payment was made (but for some reason, was not).
I have sent several messages about this and other issues to Commerce customer service — I'd rather do that than talk to an account representative in India whose English is so poor I can only understand every fifth word. But they never get back to me with any answers, solutions or even a courteous "we received your message" response.
I'll be closing my account today. Useless card, and useless customer service bunch.
Horrible bank. From their outrageous fees to the holds they place on checks ( 7 business days)? Yet the clearinghouse processes the transaction in 2 days. If you are looking for a bank to be a financial partner Commerce is definitely not the bank to go to.
I received an offer letter in the mail from Commerce Bank, saying on it that I could receive a $250 bonus award after spending $1,000 within 90 days on a newly approved Special Connections Commerce Bank Visa card. All I had to do was call 1-800-571-6898 and say I wanted the card. The credit card was opened on Aug. 7th. I received the credit card in the mail 10 days later and opened the account on May 19.
I thought I had 90 days from the opening date on the account instead. I did not reach the 90 day required period because my 90 days was up on Aug. 6th. On August 6th, the balance on this commerce bank credit card was a little over $944. Instead I reached the minimum $1,000 in purchases on Aug. 8th, making it 92 days after opening the account.
I couldn't use this credit card until I had it in my possession and then called to request to open it. I don't think it is right for a bank not to count the 90 days from the opening date on the account instead, because someone can't begin using a credit card until they receive it in the mail and then open call to request it to be opened.
You can redeem Commerce Bank credit card points for cash back (which is always issued as a statement credit), airline tickets, gift cards, fuel discounts, or merchandise.
Here's how to redeem your Commerce Bank rewards:
Cash Back: Minimum of 2,500 points needed to redeem. Available as a statement credit only.
Airline Tickets: If you plan to use points, you have to redeem at least 10,000 points per ticket. If your ticket is worth less than 10,000 points, you won't be refunded those points.
Airfare must be purchased through the Commerce Bank Rewards Service Center, either online or over the phone at (800) 350-7193.
There's no fee if you book online, but expect to pay a $40 fee for booking over the phone. You can use points, cash, or a combination to pay. Tickets are non-refundable and can't be altered.
Gift Cards: Redeem your points for gift cards from retailers like Amazon, Bath & Body Works, AMC Theatres, Chili's and more.
Fuel Discounts: Use your Commerce Bank credit card at a participating Shell or BP location to redeem 2,000 points for a 50-cents-per-gallon discount on up to 20 gallons of fuel. But if you pump less than 20 gallons of fuel, you still use all 2,000 points. You just have to visit the Commerce Bank Rewards page and select “Point of Sale” from the “Redeem” menu for Fuel Discount locations.
Merchandise: Spend points in “Commerce Bank Rewards” to buy products ranging from electronics to games and clothes.
Keep in mind that all Commerce Bank rewards points expire 3 years after you earn them, so it's important to use them periodically. There are a few other restrictions worth noting, too.
Most Commerce Bank credit cards are designed for people with good or excellent credit. An exception to that is the Commerce Bank Secured, which is meant for people with bad credit looking to rebuild it.
You can find a comparison of Commerce Bank credit cards here. If you're not sure which one you'd qualify for, you can check your latest credit score for free on WalletHub.