Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and is among the 25 largest financial holding companies in the United States. Comerica focuses on helping people and businesses be successful. Since 1849, Comerica has been part of the community, dedicated to enriching it and keeping it secure. For 170 years, they've... show more
Comerica Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/08/2021.
3.6
1,128 reviews
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Comerica Bank
okchristinabelle69 @okchristinabelle69
I like that I get my money at midnight on the 1st of the month and early if 1st is on a Sunday. HOWEVER I cant use it to pay some of my bills like Car Insurance. But it will let me spend all the money I want in the Google Play store. It let me send cash thru cash app for months then this month it wont. Very aggravating.
Very easy to use and wonderful customer service always helpful and willing to go the extra mile for everyone also boot barn is the best
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Product: Comerica Bank Credit Cards
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Comerica Bank
rchrdsinnott76 @rchrdsinnott76
The Scotts Valley California branch is the best, one particular teller went above and beyond the call of duty ( Aurrena ) is her name. Even after frustration and dealing with the banks non personal prerecorded info. Aurrena was still professional and polite. She helped me with resetting my password...she called someone at headquarters, got me my user ID and temporary password. I will be a Comerica customer forever.
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Product: Comerica Bank Checking
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Comerica Bank
James Fountain @je827855
This is one horrible bank I have had this bank for over 10 years it is just so frustrating and I know you're thinking like why so long well for the first five it was okay then after that it's just went downhill I'm so mad right now I can't even pay my rent my phone bill nothing I received my disability and my son disability on this card I cannot wait to this pandemic is over and I will definitely switch this bank will let fraudulent merchants that open online stores to take your money then here's the kicker anytime you're having an issue no matter what time it is sometimes the system will never let you reach a representative so I'm shocked to see these reviews about friendly and helpful customer service I have to completely disagree it's to the point where I'm going to go to change.org and demand the government stop putting these disability checks on this card they need to find a better Bank. Fyi only way to switch your bank when receiving disability checks would be to go to social security office in person there is no other options
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Product: Comerica Bank Prepaid Cards
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3
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Comerica Bank
Mia @mias_17
Very limited functions on this card, you will need another bank account if you have this, but its a good start. Their customer service is friendly and helpful, its decent enough. Easy to use and understand. App is worth a download and is super easy to use.
They're refusing to pay for a $200 unauthorized charge from apple.com. They have refused the provisional credit which is ridiculous, they keep u on hold forever, then tell u the ones handling the dispute don't take phone calls! I'm way past the 45 days to decide outcome and now being told it can be 90 to days! I'm being punished for being a victim of identity theft.
Horrible customer service!! Wait times over 1 hour multiple times during the day with an impossible voice transfer system. My debit card was declined, with a large balance available. It took 3 calls over 3 days to find out there was fraud charges associated with my card. Never a message sent about the fraud!!! The representative told me “I’M DONE” after I complained, then hung up!?!
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Product: Comerica Bank Checking
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Comerica Bank
davesmemoreno @davesmemoreno
Great promotional rate but you know there's a catch right? Everything about the customer service aspect of this care is difficult and clunky. We were waiting on balance transfers that were cancelled by Comerica because their verification department called a work number instead of our home numbers to verify, for starters. I made an online payment for our first bill and then my wife couldn't use her card the next day. The first rep. told me it wasn't because of a late payment, probably the chip on the card, but assured me my payment would clear by the evening. Then I couldn't use my card in the evening and called in again. The second rep. clarified that the first rep had been wrong and the payment wouldn't clear for one more day.
***BEWARE***Very difficult to get a charge back if you notice FRAUD CHARGES. And for items not received that you ordered, forget asking this financial institution to back you. If you haven't received the item and now the website is not accessable and every attempt to contact the merchants customer service is exhausted, possibly being a scam, DIRECT EXPRESS will not charge back your money (take it back from the merchant). Direct Express finds the transaction correct and will not give you any information to persue a refund on your own, like the merchants account number, address associated with the account. Direct Express will NOT acknowledge you and do anything to help you regain the funds you spent for goods or services you did not receive.
I've been told so many different things for over 2 months! Provisional credit? You'll get a letter saying within 10 days! I've never gotten it. Someone hacked my account & apple.com charged me $100x4! I only have Android. Apple only gave $200 & said my bank would have to refund the rest. Ha!
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Comerica Bank
Cheryl P @ms_cheryl40
Very disappointed i was told if i pay on time within 6mos i could see a credit increase which was a lie. I have been with them for 2years and 6mos. All i get you have too fill out a application again and it is not guaranteed they will do it. I have paid on time and paid over what my monthly is.
Unfortunately not. Your payments are automatically deposited to your debit card account on the same day that you currently receive your regular paper check. Hope this helps.
Direct Express doesn't make routing numbers publicly available for their cards.
You will be assigned an account number and Comerica Bank (the card's issuer) does have a routing number, but you won't need it.
You just need to sign up and activate your card. Comerica Bank will then notify the Social Security Administration that you have a Direct Express account and your benefits will automatically be loaded to the account moving forward.
This is a prepaid card, not a credit card, so you won't be able to get any sort of cash loan or advance on your government benefits at an ATM. But you can use the card to withdraw benefit payments that have already been deposited to your account. You are entitled to one “free” ATM cash withdrawal for each deposit to your account. That means Direct Express will not charge you, but ATM owner surcharges may apply. You can learn how to avoid such fees when using the Direct Express Card, here: https://www.usdirectexpress.com/edcfdtclient/atmLocator.jsp
You can activate your card by calling customer service at 1 (888) 741-1115. You will be required to provide your card number, the last four digits of your social security number and your date of birth.
