Comerica Bank

Terrible customer service. Treated me very ugly. Charged $10 to cash a check. Would not cash my check in the drive through. Made me wait while being rude telling me to go elsewhere.
JERKS

I was approved for a checking account online then the next day a rep called me to welcome me. A few hours later I tried to log in to fund my account my account and was not able to. I called the bank for help and was told that my account was closed by the fraud department and that I should have received a call from someone in that department. Well, I did not. I was told that I would be able to call the person that was suppose to had called me from the fraud department. I tried to reach someone in the fraud department 3 days in a row. After finally speaking to a gentleman, I was told that I am not able to speak to anyone in that department. The guy did not sound as through he knew what he was talking about. Then I asked to speak to a supervisor or manager and was told that he is working remotely and that he would have a supervisor call me back. I received my debit card and a letter that stated that I am covered by Comerica Bank. I then called Consumer complaint and was placed on hold over 5 minutes then received a call from the rep that had me on hold stating that she did not know what happened. She then placed me on another hold and came back and said that Comerica decided to part ways and that they can do that at any time which is in the terms and conditions. I tried to submit this without giving it a star, but had to give at least one that they do not deserve. smh This bank is very unprofessional. STAY AWAY!!!

I recommend ANYTHING but Comerica. It's obvious they've invested little in customer experience and tech. It's actually impressive that a financial institution of their size has such outdated technology and almost 0 customer service. Technical support is nonexistent. If you hit the lottery and get ahold of them, you'll have one shot to clearly communicate the issue you're experiencing. If you miss, welp, they'll offer a canned reponse and you won't have an option to followup. Instead, you'll have to submit an entirely new inquiry. Another healthy 24 hours or more until you hear back...just don't do it. Just. Don't. Do. It.

Their software is atrocious, i have been blocked 4 times this month for trying to buy crypto. Their voice assistant helper is horrible, never gets it right. Choosing this bank was the worst idea. I am frustrated trying to get access to my bank account, but the automated way of doing it takes > 24 hours to send the 'secure' email

I like that I get my money at midnight on the 1st of the month and early if 1st is on a Sunday. HOWEVER I cant use it to pay some of my bills like Car Insurance. But it will let me spend all the money I want in the Google Play store. It let me send cash thru cash app for months then this month it wont. Very aggravating.

Very easy to use and wonderful customer service always helpful and willing to go the extra mile for everyone also boot barn is the best

The Scotts Valley California branch is the best, one particular teller went above and beyond the call of duty ( Aurrena ) is her name. Even after frustration and dealing with the banks non personal prerecorded info. Aurrena was still professional and polite. She helped me with resetting my password...she called someone at headquarters, got me my user ID and temporary password. I will be a Comerica customer forever.

This is one horrible bank I have had this bank for over 10 years it is just so frustrating and I know you're thinking like why so long well for the first five it was okay then after that it's just went downhill I'm so mad right now I can't even pay my rent my phone bill nothing I received my disability and my son disability on this card I cannot wait to this pandemic is over and I will definitely switch this bank will let fraudulent merchants that open online stores to take your money then here's the kicker anytime you're having an issue no matter what time it is sometimes the system will never let you reach a representative so I'm shocked to see these reviews about friendly and helpful customer service I have to completely disagree it's to the point where I'm going to go to change.org and demand the government stop putting these disability checks on this card they need to find a better Bank. Fyi only way to switch your bank when receiving disability checks would be to go to social security office in person there is no other options