Comerica Incorporated is a financial services company headquartered in Dallas, Texas, and is among the 25 largest financial holding companies in the United States. Comerica focuses on helping people and businesses be successful. Since 1849, Comerica has been part of the community, dedicated to enriching it and keeping it secure. For 170 years, they've... show more
Comerica Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/19/2026.
3.5
1,199 reviews
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1,199 reviews from WalletHub and across the web
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Comerica Bank
Barbara Dixon @bjdixon64
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1 Star Rating
So after winning $5,000 through the promotions department at the Michigan Lottery for the second chance, as a winner of Detroit Lions tickets, I deposited my check over the phone into my bank account with Comerica not knowing that this would delay me getting my money. I was informed it would take a couple of days. However, when a couple of days had passed and the money still wasn't in my account, I went to the bank. I was dismayed to find out that it was put on hold, and I wouldn't get it until the 31st, even though I had deposited it on the 21st. Ten days seemed a little excessive, so I went into the bank to find out why it was taking so long, only to be told at that point that the check was a fraud. In my disbelief, I argued with the teller and the manager, showed them all kinds of information, and said that this could not be a fraud—the whole stadium of Ford Field could not possibly have been in on a scam. There was clearly something wrong.
They didn't want to give me phone numbers where I could call and find out what was going on. They didn't want to provide emails. They didn't want to help me in any way, making it absolutely impossible to get my money. I was now informed that it would be January 1 before the money would be deposited, if at all. This has been a big nightmare. What should've been a fun and happy moment—winning $5,000—has become a nightmare because of Comerica. Do not open a bank account here; you will regret it. Their customer service is unbelievably horrible. Nobody wants to really help you. They just give excuses.
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Product: Comerica Bank Checking
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Comerica Bank
fledalolita @fledalolita
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1 Star Rating
After 10 years, I'm done. No customer service, and I swear they don't want you to actually be able to use your hard-earned money. Between ridiculous holds and blocks on the account, I can't use Zelle or transfer or do anything. Unless it's an auto-draft, I have to call and spend an hour at a time getting approval to use MY MONEY! Zero stars is a more accurate rating. Shame on you, Comerica. You no longer serve your customers at all.
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Product: Comerica Bank Checking
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Comerica Bank
Rick Inmichigan @RickinMichigan
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1 Star Rating
My wife and I have been Comerica customers for about 35 years. She was a customer for more than 10 years before I moved to Michigan. Back then, it was a great bank! Today, it is quite terrible. I utilize web banking, but they do not offer any sort of third-party authentication. This is unreasonable in this day and age. Last year I misplaced my debit card. When I attempted to contact security, I was put on hold for hours... and then they disconnected my call. This happened three times, and when I finally got to speak to a human the next day, they were unable to help me because I had no idea when my wife opened our checking account, around 1978. I eventually went in the next day to solve my problem. I was told that their "security" uses MAC addresses and geolocation to deter hackers. This is ineffective! Because of this, we keep very little money in our Comerica accounts. When I asked why they do not use any sort of robust authentication, I was told by their security person that it is too expensive. This is crazy!
PS: I should mention that we have historically had between $200-300K in this bank -- we have checking, MMIA, CDs, and CD IRAs. We still have a $50K CD to avoid fees, but most of our money was moved to Ameriprise and Chase as both have much better security. Unbelievable!
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Product: Comerica Bank Investments
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Comerica Bank
Floyd Etheridge @FloydEth
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1 Star Rating
Comerica lacks the candor and trustworthiness to handle fraudulent transaction claims from its customers. If you, the account holder, contact the Comerica Fraud Department, their default response is to cancel the account holder's debit card, deny the fraud claims presented regardless of their validity, and close the account regardless of the account holder's preferences. They do all of this without asking the customer or informing them of the actions they are going to take. In the meantime, all access to your own money is denied, leaving the customer in a hopeless bind, all without explanation. They have been caught by the US Consumer Financial Protection Bureau mishandling Direct Express debit card issues in a manner that violates United States federal law. Do business elsewhere!
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Product: Comerica Bank Checking
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Comerica Bank
Ben lang @benlang2018
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1 Star Rating
As a small business owner, my experience with Comerica Bank has been absolutely terrible. They are depleting my account with constant small fees that add up to hundreds of dollars in banking fees every month. It's outrageous and completely unacceptable. On top of that, their customer service is unhelpful, their technology is outdated, and the overall experience has been the worst I've ever had with a bank. If you're considering Comerica, stay far away! They are fee mongers and will drain your business financially. I can't leave them fast enough. Avoid at all costs!
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Product: Comerica Bank Business Services
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Comerica Bank
Nelldeen Anguiano @cheeva196
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1 Star Rating
I just had the worst experience with this bank. I will be withdrawing my money and finding a bank that can answer the phone and walk a person through things. I waited for 2 hours to receive incompetent service and encounter lazy workers. Wow, I do not recommend this.
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Product: Comerica Bank Credit Cards
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Comerica Bank
bradleycat16 @bradleycat16
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1 Star Rating
Where do I start! As long as you have no issues, meaning your money is being deposited and you being able to spend it, the card it great!!!! My problem started when I decided to transfer funds to my savings account at a walk in bank. I've been sending the documents asked of me, 4 time or more. I started this process March 1st 2024. To date, nothing has been transferred. I was told to resend everything, BUT not until I called them to see why my funds were not yet transferred. I was told there was a notation made that my copies were blurred and to resend. Why couldn't they have immediately sent ME a email telling me!!! While I'm waiting the 5 to 7 business days for the transfer to take place, I could have resent the paperwork again a week ago. Well, today is April 17, 2024 and yesterday I was told to go to my bank, get them to type my banking information on their letterhead and EMAIL it to them! Why didn't they just have me do that on the first place? Well, now I'm waiting to pick up the letter from the bank. Hopefully when I email this to them, it will end this nightmare. It wasn't my initial thought to close the account, but I will be transferring every dollar and saying good riddance to Direct Express!!!! I will send a follow up as soon as I hope this issue is resolved.
Fraud was detected on my account on Sunday evening, and I was sent a message notifying me. I immediately responded to confirm the fraud. I called Comerica on Monday morning and was told they allowed it to go through anyway.
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Product: Comerica Bank Checking
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Comerica Bank
beachcomber811 @beachcomber811
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1 Star Rating
Website access down (a second long weekend in a row). Called the bank yesterday and spent over 20 minutes trying to manage an urgent banking issue, only to find I was being transferred to yet another phone line with a wait. Requested a callback as directed, but still waiting 24 hours later. Finally went to the bank location. The website is still down this morning. This is from the bank whose motto is: Open 24/7. Just the most recent in a line of customer service/basic competence-related issues. But I did just get a request for a prom dress from them this morning... Perhaps they should work on their basic functions before doing community service.
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Product: Comerica Bank Checking
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Comerica Bank
Michaelajones882 @Michaelajones882
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5 Star Rating
I find Jack direct Express is very outstanding at time of need it has helped me establish a bank account if I had to go through it again I would do it the same all-white nothing different but I will handle my business in the same
Coamerica bank and Direct express are scammer's I have a hearing to talk to a judge for them holding my money I don't see how you people can do this to someone like me I am disabled and homeless now because of those 2 companies
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Product: Comerica Bank Credit Cards
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Comerica Bank
Kathleen @kathmandu114
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1 Star Rating
Verified Customer
We had Wells Fargo previously and were forced to find another HELOC because Wells Fargo was getting out of the mortgage business. Do not use these guys!
1. First warning flag: When we closed the loan, they had to payoff our Wells Balance. Did they transfer the amount to Wells for the payoff on the same day? NO!! They sent a fricking paper check to Wells Fargo which took another 10 days so we paid double interest on our old and new loan.
2. While you are required to have a checking account (for auto-pay to get a better rate), we learned you CANNOT elect to transfer funds back and forth between a checking and HELOC Account! What the funk! The ability to transfer between accounts does not exist! AND if you to pay more on your loan, you either have to mail a payment, go into a branch or go to ANOTHER website for a one time payment that has horrid security! I was able to see someone else's loan amount and rate. And I have a screenshot to prove it! I have no idea if my payment would be applied to my loan or someone else's.
3. My FIRST experience with paying my monthly min along with additional principle has been horrible. I went into a branch and asked to have the minimum amount applied, with a substantial principal amount. One the day my autopay was due, I did not have the minimum amount in my checking (stupid me for thinking that if I went into a branch to make the minimum payment, it would show as paid and it would be cancelled). So they not only charge me a $26.00 overdraft fee, they are now charging me $6.00 A DAY!
I can't wait to pay these guys off and close my account with them, and I will fight tooth and nail, the $300 they will want to charge me for closing the loan early!!!
They need to FIRE their CTO. It looks like this company acquired a bunch of other small companies and are too cheap or lack the technical knowledge to integrate them into a single platform! This is a low budget bank with horrible technology. Feels like 1993 not 2023!
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Product: Comerica Bank Home Equity
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Kathleen @kathmandu114
Revising my last comment: feels like 1870 not 2023!
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Comerica Bank
Rick Avery @dazdcatcher
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1 Star Rating
They have to be the worst debit card ever when it comes to customer service. Someone used my card and I had to dispute the charges and order a new card. That was a week ago and I haven't heard anything from direct express. So I called them and found that it's completely impossible to talk to a live person. So I can't get an answer to a simple question or tell them I haven't gotten the paperwork they said was supposed to be turned in in 10 days. It's absolutely stupid.
I have the exact same thing with direct Express it's been 20 days
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mrunfadeable100 @mrunfadeable100
I gave them a call about someone using my card and I was able to speak with a live representative. I have found that the only time I can speak to someone is during the night hours. This company is 24 hours. My advice is try them at night. Both times I got a real person and they helped me expeditiously!!!
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Comerica Bank
raffie66502 @raffie66502
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1 Star Rating
BE AWARE OF THE SERVICE AND THINGS THAT THIS BANK DOES!!! Unfortunately i’ve used this bank for 30+ years and for the past couple months i’ve been treated horribly, money has been stolen BY the bank and disappeared out of my account with no explanation, they never gave me a credible explanation and i was fraudulently attacked. I was robbed from and then they came up with a fake story. They are thieves! Over $800+ was stolen from me. When i reported the fraud they said i had 60 days to report AFTER i reported it, they won’t return my money- and when i called in the call was dropped multiple times, no explanation was given, when i had asked for more communication between me and the worker on the call, they got angry and started to raise their voice. I will not deny that i raised my voice back but my blood was boiling and the customer service is absolute garbage! don’t trust commerce bank with your money and if you do be aware
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Product: Comerica Bank Credit Cards
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Comerica Bank
calebmckean185 @calebmckean185
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1 Star Rating
Yesterday, my card was declined for making a small Bitcoin transaction. I called twenty three times. The call was dropped every time. I have been on hold for three hours today just to get Master Card to put me on the whitelist for transaction so the bank doesnt deny simple transaction. Their customer service is the worst I experienced in a long time.
Get answers to your questions about Comerica Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
If you're looking to make online payments, you can do that with your Direct Express® Prepaid Debit Mastercard® only if they are processed as credit card transactions. That means you're asked for your card number, expiration date, etc.
If you have enough funds, the most likely reason why your Direct Express® Prepaid Debit Mastercard® is not working is due to fraudulent or suspicious transactions on your card. When Direct Express detects that there have been suspicious transactions on your debit card, they may temporarily block all new transactions on the card until they speak with you to determine what is going on with the card. You will have to call them and answer questions about activity on...
You cannot overdraft your Direct Express account, as it is a prepaid debit card. It does not offer overdraft protection since it was designed specifically for the receipt and spending of Social Security and Supplemental Security Income benefits.
You can only spend the money that is on the card. If you go over, your card will be rejected.
The Direct Express card does not have a daily, weekly, or monthly withdrawal limit. However, the ATM or retailer you are using to get cash may have a limit on the amount of cash you may withdraw per transaction, per day, or both. Plus, the amount of cash you can withdraw from your Direct Express card is limited to the account's balance.
Prepaid debit cards can be used in two ways: to make purchases...
Comerica Bank is responsible for administering the Direct Express® Prepaid Debit Mastercard® , offering customer service, and providing overall support. This prepaid debit card is designed to enable federal benefit recipients to receive their payments electronically, eliminating the need to establish a traditional bank account.
The official website for Direct Express is usdirectexpress.com. On this site, you can log in to check your balance, view account activity, transfer funds, and access various other services related to your Direct Express® Prepaid Debit Mastercard® .
If you need any assistance you can call Direct Express customer service at (888) 741-1115.
Direct Express does not make their fax number public on their website. You can try contacting them at the number on the back of your card and ask for a fax number. Alternatively, you can send them mail at P.O. Box 245998, San Antonio, TX, 78224-5998.
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