Comerica Bank Credit Card

BE AWARE OF THE SERVICE AND THINGS THAT THIS BANK DOES!!!
Unfortunately i’ve used this bank for 30+ years and for the past couple months i’ve been treated horribly, money has been stolen BY the bank and disappeared out of my account with no explanation, they never gave me a credible explanation and i was fraudulently attacked. I was robbed from and then they came up with a fake story. They are thieves! Over $800+ was stolen from me. When i reported the fraud they said i had 60 days to report AFTER i reported it, they won’t return my money- and when i called in the call was dropped multiple times, no explanation was given, when i had asked for more communication between me and the worker on the call, they got angry and started to raise their voice. I will not deny that i raised my voice back but my blood was boiling and the customer service is absolute garbage! don’t trust commerce bank with your money and if you do be aware

I made a mistake and overpaid my credit card balance in March 2022 . In an email from customer service they agreed to send me a check for the amount I overpaid. 6 weeks have gone by no check and no help on the phone or email. I received a letter from them stating they transferred the money owed to me electronically to my financial institution. What! They will not tell me where they sent my money! I have spoken to numerous agents and none of them ever heard of such a thing and told me this payment was refunded but can not see where it went. I have requested any and all tracking on this (check) but I have not heard anything. Not a small amount either $1158.48

I made a mistake and overpaid my credit card balance in March 2022 . In an email from customer service they agreed to send me a check for the amount I overpaid. 6 weeks have gone by no check and no help on the phone or email. I received a letter from them stating they transferred the money owed to me electronically to my financial institution. What! They will not tell me where they sent my money! I have spoken to numerous agents and none of them ever heard of such a thing and told me this payment was refunded but can not see where it went. I have requested any and all tracking on this (check) but I have not heard anything. Not a small amount either $1158.48

JUNK! Cut and RUN!!! Seriously. Comerica has NOTHING do with with this card. Elan Financial Services is the card hold. They are absolutely terrible. The left hand doesn't know up from down. The right hand doesn't know anything at all.

You will be given a super low limit. It will not change.

They give out the 0% intro rate. But that limit will be VERY low. And they will not increase that limit. This card is only good for a young person who might want to get their credit started ONLY.

If you are an adult with established credit. Don't get this card. I thought COMERICA backed it.

COMERICA is NOT officiated with the services AT ALL. You can't go into a branch for services or with questions. They will only call the phone number on the back of the card for you.

Again, Elan Financial Services holds the card.
1 star- rating on yelp.
2 star- Wallethub
3- Glassdoor

I do not have a choice except to use this bank (government contract). They claim they issued a replacement card on 1/12/22. It's 2/2/22, never received it. They promise a delivery time of "ten calendar days." I called today and they want to charge me a $4 card replacement fee to send another card. Their reasoning was because they just sent me one on 1/12/22 (that never arrived). They excuse was Covid-19 related issues with USPS. Ha! No other mail seems to be having any issues whatsoever. They also want to charge me an additional $13.50 to have my card sent through expedited 2 business day shipping. That's $17.50 in fees because my card isn't here 20 days after I ordered it, which is 12 days pass their promised delivery window. I explained how I shouldn't be charged a $4 replacement fee, since the other card never came (they show in their system that it hasn't arrived, too). And asked why I should have to pay $13.50 to get my card when they didn't deliver it on time? I spoke to someone on their "supervisor assistance team" and they told me that they will put in a ticket to try to get the fees reversed. TRY. Try to get the reversed. Are you kidding? This is the worst customer service that I have ever experienced at any bank in my life. I wish I had a choice in what bank to use for this account, but like I said, it's a government contract so I am stuck with it. If you have a choice to use another bank or switch banks to anything BUT this, do it. Save yourself the hassle and headache. They do not care about their customers, only about their bottom line. Such a shame. I would rate 0/5 stars, but that's not an option.

I was charged $1.50 to transfer funds to my credit union account. Web Page stated the transfer was COMPLETE. Ah - NO it wasn't and it resulted in an NSF fee. As you can imagine, I wasn't happy with the 'false advertising' showing that the funds were already transferred. Moral of the Story: DO NOT USE THIS BANK. Especially if you are on Social Security, PLEASE do yourself a favor and direct deposit your monthly social security check to your own Bank or Credit Union Account ASAP! Just Terrible customer service - I mean, just horrible management as well. There is just nothing nice to say about these people and their shoddy organization.

Very easy to use and wonderful customer service always helpful and willing to go the extra mile for everyone also boot barn is the best

Great promotional rate but you know there's a catch right? Everything about the customer service aspect of this care is difficult and clunky. We were waiting on balance transfers that were cancelled by Comerica because their verification department called a work number instead of our home numbers to verify, for starters. I made an online payment for our first bill and then my wife couldn't use her card the next day. The first rep. told me it wasn't because of a late payment, probably the chip on the card, but assured me my payment would clear by the evening. Then I couldn't use my card in the evening and called in again. The second rep. clarified that the first rep had been wrong and the payment wouldn't clear for one more day.

Very disappointed i was told if i pay on time within 6mos i could see a credit increase which was a lie. I have been with them for 2years and 6mos. All i get you have too fill out a application again and it is not guaranteed they will do it. I have paid on time and paid over what my monthly is.

Commerce Bank Visa has THE WORST SERVICE OF ANY CREDIT CARD ON EARTH. No help, customer service drones NEVER do what they say they will. Call over and over and nothing happens. You will regret any and all interactions with this failed company. AVOID COMMERCE BANK AT ALL COST!!!!!!