Ally Bank

They are the best finance Company I have used to tell me I'm getting financed for a Grand Cherokee. $35,000.00. They gave me a chance and not a high interest rate either. Would definility going to be keeping my credit and payments on some.

I used to Recommend Ally Bank to people, but I won't anymore. Without notifying me Ally canceled my debit card due to a fraudulent charge of $0.00. They didn't send me a new one so imagine my surprise when my bills stopped going through. Contacted a rep 5 days ago who told me they'd send me a new card in 3-4 days. No card 5 days later so I contact another rep and am told a new card was never sent. Not acceptable. I haven't had access to my money for over a week now. If you decide to get an Ally checking account I highly recommend having at least one other account at a different bank for when you get screwed over too.

I have my Jeep Renegade Lattitude 4×4 financed thru Ally, have already paid off an account earlier this year. Customer service has always been pleasant to work with

This is a FRAUDULENT company! They authorized a payment using my bank account information that I had used for a prior payment but did not authorize this month’s payment so when they authorized a payment on my behalf, I was unaware and it caused me to overdraft. I contacted the company and they said they are “allowed to act on my behalf,” which is not true! It would require a Power of Attorney. A debt does not provide Ally with the financial power to act on my behalf. They’re an unethical corporation as they violate the fair credit collection laws. Did you know they are only allowed to call you once a week? But Ally calls me every day back-to-back! They don’t think the law applies to them. This is not a self-governing entity, but they act like they are. I’m retaining an attorney and plan to pursue legal action and I encourage anyone who has been wronged by this company to do the same!

Ally came to my rescue when I needed a truck. We couldn't pass on a great deal for a great Ram. Ally made it happen! Thank you Ally!

Excellent I definitely recommend to friends and family members. Thank you for giving us this opportunity. Great experience Ally Bank.

Good car great experience. Would like a bigger vehicle. I'm able to afford a slightly higher payment but I will wait until it's time

See ratings at BBB & in news reports. Banking-related sites give a higher rating than deserved. DOJ & CFPB actions against Ally for discrimination & shady business practices. SiteJabber has a lot of reviews, too. Don't be fooled by sites that seem consumer-focused but can be manipulated by the entities you're researching.

Ally Bank froze my checking & reserves accounts because I clicked on their "link accounts" button on my dashboard. Sounds dubious, right? Sure, until you read those other reviews and realize this outfit has done it again and again.

I deposited a couple thousand dollars in ALLY Bank checking and reserves accounts to try it out. The checking deposit cleared fairly quickly, the reserves acct. deposit took a ridiculously long time. I never made a withdrawal, wrote a check against the fund, or a debit card transaction with ALLY Bank. I made 3-4 tiny bill pay transactions (amounts less than $2) to test the bill pay system they offer. They all cleared in a reasonable period of time. Then I clicked that button.

I received no warning or notices--emailed or USPS mailed--of my account being frozen. That button had no instructions, warnings or disclaimers associated with it. I hadn't logged into my account for a few days, possibly a week. When I did try to log in again I realized I had no access to my accounts. Locked out! I called and after getting the runaround several times, providing my ID info every time, spoke with someone in the Fraud Prevention & Loss Dept. They gave little to no information. I provided, at their insistence, detailed proof of my identity, including capitulating to their demand that I provide them with a statement from my primary banking institution. It made no difference. They wouldn’t escalate my complaint to corporate/management or provide any contact info for those entities. They wouldn’t provide the name of a contact for LPD with whom I could try to resolve the issue. Repeatedly left on hold, repeatedly disconnected.

My accounts have been frozen for weeks. They will not release my funds, they will not provide me with details, they make it impossible to speak with anyone at their corporate office. They have no brick & mortar branch in my region. I stated that I wanted to close my accounts based on this experience. They would not close my accounts.

I’ve since read online reports of issues with Ally bank, CFPB and DOJ actions against them, and class action suits, along with BBB and other complaints about their freezing accounts and “stealing” or “holding hostage” money. It simply can't be legal to freeze customers' accounts for trite or arbitrary reasons, without warning or notice, and refuse to refund their deposits indefinitely or even discuss the issue with them to reach resolution.

I’ve filed complaints with the FDIC, my Attorney General’s Consumer Complaint Div., the CFPB and now BBB. Additional steps will be taken, not only to recover my funds, but to help prevent this from happening to others.

They have been a good financial company and I would recommend them as a financial company that I have had a good experience with and will finance with again

Every month Ally returns my payment but reports it as late. The money is there and available. It's like they're purposely screwing my credit. I would not recommend using them.