

Ally Banks' vision is to be a relentless ally for their financial well-being. Their commitment to their customers has been at the core of who they are for nearly 100 years. Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. That's why they offer award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services and a growing wealth management and brokerage platform. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Ally Banks' commitment is to do right by their customer. They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. As one of the largest auto financing companies in the country, their extensive experience and an unmatched suite of products and services make them a preferred financing provider in the U.S.
Ally Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/17/2021.
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Ally then did not send any confirmation emails and we had to follow up manually after hearing nothing for two weeks. It turns out they were waiting for me to fax them proof of permanent residency, without telling me that I needed to fax them this? Being a resident alien, I do not have proof of permanent residency.
Ultimately we got to the conclusion that Ally does not support resident aliens, although they claimed to do so. Nor do they actually understand what a resident alien is. A complete waste of two weeks.
We picked Ally as they had the best reviews for customer service but this seems to be anything but true.


My mortgage was approved and ready to close. 1 business hour before my scheduled closing my real estate agent called and told me I couldn't close (not my bank). I then called Ally every hour for 3 days giving them suggestions on how to solve the problem. They gave up at one point until I continued to push them. Finally they listened to me and came up with a solution to satisfy the title company and mortgage company. Along the whole process my idenity was no not verrified multiple times.
I highly suggest you take your banking business elsewhere.


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Ally Bank Q&A (46 questions)
How long does it take before I can receive a money transfer from my Ally savings acct to my outside bank checking acct?

Why doesn't your Bill Pay allow memo text on checks?

Can I open a grandchild a savings account without her SSN?

Can you deposit checks electronically by phone?

Can I set up an account and make a deposit at a later date? What is the minimum dollar amount to open a checking account?
