Ally Banks' vision is to be a relentless ally for their financial well-being. Their commitment to their customers has been at the core of who they are for nearly 100 years. Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. That's why they offer award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services and a growing wealth management and brokerage platform. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Ally Banks' commitment is to do right by their customer. They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. As one of the largest auto financing companies in the country, their extensive experience and an unmatched suite of products and services make them a preferred financing provider in the U.S.
Ally Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/17/2021.
3.5
1,771 reviews
from WalletHub and across the web
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Ally Bank
Melissa @melissar_98
Ally Financial was very helpful to get me an affordable payment. I found an SUV I was looking for at Clarksville Kia. The sales representative helped the transition go smoothly and was able to take my vehicle home that day!
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Product: Ally Bank Car Loans
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Ally Bank
clarkpainting2002 @clarkpainting2002
We had bought a work van through these people had it paid off within 2 1/2 years it’s taking them almost 8 months and still I haven’t got my lien release which is illegal in the state of Colorado they have 60 days to release the lien I am trying to trade in my van that I bought since my business was shut down due to the Chinese virus and I can’t trade in my van because these people still have a lean an illegal lien on my vehicle ! Im in the process of obtaining a lawyer and suing the Shit out of them. So I would not use this business or their service. The funny thing about it is that we’ve contacted them several times over the last two weeks they said they’re going to send it to us within two Business days and nothing they’re disorganized they lose things and this is a business that deserves American people’s money typical this day and age
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Product: Ally Bank Car Loans
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Ally Bank
Jan @midlanddream
Verified Customer
Have had two auto loans with Ally. Great financial company and great experiences. Would highly recommend. Thank you Ally for excellent services
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Product: Ally Bank Car Loans
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Ally Bank
crmcpher @crmcpher
Billpay check arrived 3 weeks late resulting in a $10 late fee and since I already wrote a replacement check, Ally charged me $15 to void the original $500 check and refund the money to me.
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Ally Bank
s_emilehughes @s_emilehughes
Terrible experience trying to refinance my home loan. They cannot meet their own timeline and couldn’t cycle fast enough to close by the time our rate expired. They would then ask us to pay to extend the rate lock or repeat the process. We repeated the process twice before giving up and going to another lender.
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Product: Ally Bank Mortgages
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Ally Bank
1tommylloyd4 @1tommylloyd4
I am a resident alien and was looking to open a joint savings account with my partner (US Citizen). After phoning support to confirm that I would be eligible as a resident alien, and being told that this was not an issue I proceeded to apply for the account. Ally then did not send any confirmation emails and we had to follow up manually after hearing nothing for two weeks. It turns out they were waiting for me to fax them proof of permanent residency, without telling me that I needed to fax them this? Being a resident alien, I do not have proof of permanent residency.
Ultimately we got to the conclusion that Ally does not support resident aliens, although they claimed to do so. Nor do they actually understand what a resident alien is. A complete waste of two weeks. We picked Ally as they had the best reviews for customer service but this seems to be anything but true.
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Product: Ally Bank Savings
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Ally Bank
leahfischer17 @leahfischer17
Just opened a car loan with Ally. The first week I had about 20 “curtesy calls” (even though I had already talked to someone when these calls started). Then, after setting up an auto pay, I was called multiple times a day due to my account being “late” though my payment just hadn’t processed. When I pointed this out, the representative that called me confirmed a payment was processing and hung up on me. No apology for not checking, no apology for the disgusting amount of phone calls, nothing. Horrible, rude, abrasive service. Not looking forward to having to continue to work with this company.
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Product: Ally Bank Car Loans
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Ally Bank
Nathan Reynolds @nate_7778425
I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. I had the worst customer experience immaginable with my mortgage.
My mortgage was approved and ready to close. 1 business hour before my scheduled closing my real estate agent called and told me I couldn't close (not my bank). I then called Ally every hour for 3 days giving them suggestions on how to solve the problem. They gave up at one point until I continued to push them. Finally they listened to me and came up with a solution to satisfy the title company and mortgage company. Along the whole process my idenity was no not verrified multiple times.
I highly suggest you take your banking business elsewhere.
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Product: Ally Bank Mortgages
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Ally Bank
bee_83 @bee_83
I have been with Ally bank for few years. I am closing on a house and had to get a wire transfer for the closing. I initiated the wire yesterday and but it was not processed. I was on the phone yesterday explaining the time sensitiveness of the wire but was not processed. I was on the phone with numerous customer service representatives but they were not able to get the wire out until the end of day. You send a wire to someone when the funds needs to be sent the same day otherwise you’d send an ACH. Their process in unacceptable and needs to be looked at. Not a single manager was able to escalate the wire for approval nor could tell me what time it will be done. I guess this is what you can expect when you don’t pay service fees and there is no physical location.
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Product: Ally Bank Checking
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Ally Bank
Wesley @hawgsandhoneys96
So far so good no issues they even helped me during covid by letting me pay a lower payment for 3 months. I do think they are charging too much interest
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Product: Ally Bank Car Loans
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