Ally Bank
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5 Star Rating
Verified CustomerGood card, no issues.
Product: Ally Bank Credit Cards
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Ally Bank
Ally Banks' vision is to be a relentless ally for their financial well-being. Their commitment to their customers has been at the core of who they are for nearly 100 years. Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. That's why they offer award-winning... show more
Ally Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/07/2026.
3.3
3,205 reviews from WalletHub and across the web
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Ally Bank
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1 Star Rating
This is the worst company I've ever done business with. I wish I had never gotten a loan through them. Huge mistake. Stay away.
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
THE WORST CARD I HAVE! I can't report fraudulent charges without sitting on the phone for 10-15 minutes and listening to a message that announces a 10-15 minute wait time, only then to be told to call back later! It's 2026! Why can't this be reported online or through an app? You dinosaurs!
Product: Ally Bank Credit Cards
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Ally Bank
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4 Star Rating
Verified CustomerThis credit card offers a competitive 1.5% cash back on all purchases, with an accelerated 3% back on fuel rewards. However, a notable drawback is the infrequent and slow processing of credit limit increase requests.
Product: Ally Bank Credit Cards
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Ally Bank
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1 Star Rating
Verified CustomerThe worst customer service I have experienced in many years! Ally CC fraud and dispute departments can't figure out how to assist me with the return of a "held" rental car deposit from Avis. I've contacted them multiple times to inform them that the rental was returned weeks ago, and the deposit was never returned. Ally insists they cannot help as the deposit was in "hold" status and not charged. They seem confused and uninformed regarding assisting in getting a hold released. Please do not choose an Ally CC—there are much better banks that engage in customer service as a standard of practice.
Product: Ally Bank Credit Cards
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Ally Bank
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1 Star Rating
I've maintained perfect monthly payments all these years with their auto loan service. The months August and September 2024 bounced, but October and November payments were paid successfully. However, Ally reported a rolling delinquency to the credit bureaus while also accepting the monthly payments. Ally contacted me months later to collect interest. Well done. I will never do future business with Ally; their loss. We deserved better!
Product: Ally Bank Car Loans
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Ally Bank
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5 Star Rating
Verified CustomerExcellent service and easy to discuss any issues with.
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
I was a victim of fraud. I contacted Ally Bank, and instead of helping me, they closed my account. This caused me more problems, as I can't pay all my bills and payments since they held all my money. So, I ended up paying over $2,000 more in late and cancellation fees.
Product: Ally Bank Checking
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Ally Bank
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5 Star Rating
My experience with Ally Financial for a five-year car loan was flawless. Perfect. No problems. At all.
That is why so many negative reviews just don't make sense.
Five years ago, I bought a used car from a new car Buick/GMC dealership. Their default lender is Ally. I had checked interest rates beforehand, and their rate was as low as any of the others. I was prepared to pay cash if the financing was not good.
Afterwards, everything went smoothly. I set up an account online, set up auto-pay every month, etc. Monthly emails reminded me a payment was due and subsequently that a payment had been made. Like clockwork. Each payment processed correctly. Seamless. Full information and details about payment history, account balance easily available online and were accurate.
My last payment was made this month, the loan paid off, and I was likewise advised by email. As lender/lienholder, they were given possession of the paper title document. I was advised as to their procedure for closing the account and forwarding the title. The documents are viewable online. I received my title three weeks after the last payment, which was about one week after they initially indicated. Not a problem.
So my experience with Ally has been perfect. Smooth and seamless. No problems at all.
BUT ... I do have a WARNING. The finance manager at the dealer screwed up his first version of the contract. It was totally different from what the salesman and I discussed, which he tried to blame on the salesman. So READ the contract before you sign!
That is why so many negative reviews just don't make sense.
Five years ago, I bought a used car from a new car Buick/GMC dealership. Their default lender is Ally. I had checked interest rates beforehand, and their rate was as low as any of the others. I was prepared to pay cash if the financing was not good.
Afterwards, everything went smoothly. I set up an account online, set up auto-pay every month, etc. Monthly emails reminded me a payment was due and subsequently that a payment had been made. Like clockwork. Each payment processed correctly. Seamless. Full information and details about payment history, account balance easily available online and were accurate.
My last payment was made this month, the loan paid off, and I was likewise advised by email. As lender/lienholder, they were given possession of the paper title document. I was advised as to their procedure for closing the account and forwarding the title. The documents are viewable online. I received my title three weeks after the last payment, which was about one week after they initially indicated. Not a problem.
So my experience with Ally has been perfect. Smooth and seamless. No problems at all.
BUT ... I do have a WARNING. The finance manager at the dealer screwed up his first version of the contract. It was totally different from what the salesman and I discussed, which he tried to blame on the salesman. So READ the contract before you sign!
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
"I will never deal with this company again. My mother passed away and had a car loan with them. I had to send the death certificate and executor papers. No big deal. I had to send them four different times because they gave me two different email addresses, and on the fax number, they said it became blurry both times, but they gave me access to their app. They set me up with a new password for her account, then four months later, they blocked me from the app and would not give me access anymore. When I went to pay off her account, they told me to send it to a PO Box and gave me the payoff amount, stating it was good for 10 days. I mailed the check as soon as I got off the phone with them. Twenty days later, the check still hadn't gone through. I called to see what the problem was. I was blocked from the app, and then the check did go through, and they wanted to charge me accrued interest and said I should've sent it to the overnight credit processing. That would've been nice to know when I called to do the payoff. They were very rude and not helpful at all. They made this process so much harder than what it needed to be, and I will probably contact the Attorney General about this issue.
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
Verified CustomerI've had nothing but problems with them. I had a few hardships, unfortunately, and I refinanced my car loan. Apparently, if you refinance, you can never have a hardship at all, and they won't help you. It's seriously a joke of a company. I'll never use them again. And their catch-up plans still leave you behind. Such nonsense.
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
Terrible is an understatement. I showed a $23,000 balance on my auto loan. I paid it off early, only to find they charged me $3,800 for paying off the loan early. Never again.
Product: Ally Bank Car Loans
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Ally Bank
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1 Star Rating
RUN RUN RUN
We had to get a few extensions, and I understand it would add payments to the end of the loan. It should have been paid off in March 2025; after the extensions, it would have been October 2025. This was confirmed in September that October was the last payment. Now they are saying November is the "last payment" and has over a $5000 payoff! They will not talk to you and just keep referring to the extensions.
We had to get a few extensions, and I understand it would add payments to the end of the loan. It should have been paid off in March 2025; after the extensions, it would have been October 2025. This was confirmed in September that October was the last payment. Now they are saying November is the "last payment" and has over a $5000 payoff! They will not talk to you and just keep referring to the extensions.
Product: Ally Bank Car Loans
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Ally Bank
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2 Star Rating
Thank you, Ally, for helping me build up my credit. However, it's time to part ways. I pay off my credit card every month as I only use it for purchases. As usual, I paid off my credit card last week with my paycheck. The money cleared my bank, and then three days later, I went out to dinner and my card was declined. They had my money, but my available balance was at a negative. I called them and they said my payment would clear the following Tuesday, a full seven days after the payment had cleared. I've been with them for more than four years and have never had a problem, and now, suddenly, I didn't have any money to spend because I used most of it to pay this card.
I am closing my card and will try another bank.
I am closing my card and will try another bank.
Product: Ally Bank Credit Cards
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Ally Bank
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1 Star Rating
Verified CustomerThey cannot get an interest-free balance transfer right. They listed it as a cash advance. It's been over three months, and I have been trying to get this fixed. They say the problem is on their end, but they don't seem to know how to fix it.
Product: Ally Bank Credit Cards
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Ally Bank Q&A(274 questions)
Get answers to your questions about Ally Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
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0
UpvotesDoes Ally Bank Credit Card have a referral bonus?
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Chip Lupo
Ally Bank doesn't have a credit card referral bonus, unfortunately, and there is no indication that Ally Bank will add one in the future.
However, there are several cards from other issuers that do offer referral bonuses.
Notable Credit Cards That Offer a Referral Bonus
- Rates & Fees Best Overall: Chase Sapphire Preferred® CardLearn MoreLearn Moreon issuer's website
- Rates & Fees Best Overall: Chase Sapphire Preferred® CardLearn MoreLearn Moreon issuer's website
- Best Overall: Chase Sapphire Preferred® CardLearn MoreLearn More
- Rates & Fees No Annual Fee: Chase Freedom Unlimited®Learn MoreLearn Moreon issuer's website
- Rates & Fees No Annual Fee: Chase Freedom Unlimited®Learn MoreLearn Moreon issuer's website
- No Annual Fee: Chase Freedom Unlimited®Learn MoreLearn More
- Rates & Fees Travel Rewards: Capital One Venture Rewards Credit CardLearn MoreLearn Moreon issuer's website
- Rates & Fees Travel Rewards: Capital One Venture Rewards Credit CardLearn MoreLearn Moreon issuer's website
- Travel Rewards: Capital One Venture Rewards Credit CardLearn MoreLearn More
- Rates & Fees Terms ApplyGas & Groceries: Blue Cash Preferred® Card from American ExpressLearn MoreLearn Moreon issuer's website
- Rates & Fees Terms ApplyGas & Groceries: Blue Cash Preferred® Card from American ExpressLearn MoreLearn Moreon issuer's website
- Gas & Groceries: Blue Cash Preferred® Card from American ExpressLearn MoreLearn More
- Best Overall:
- No Annual Fee:
- Travel Rewards:
- Gas & Groceries:
You can also take a look at our editors' latest picks for the best credit cards that offer a referral bonus to weigh your options.
0
UpvotesIs my money safe in Ally Bank?
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Alexandra Barring
Yes, your money is safe in Ally Bank. Ally Bank is a member of the Federal Deposit Insurance Corporation (FDIC), which means that your deposits are protected up to $250,000 per depositor for each qualifying account ownership category. This coverage includes checking, savings, money market, and CDs.
Ally Bank's insurance coverage starts automatically as soon as you open an account with them. It's important to note that FDIC insurance covers traditional deposit accounts and does not insure investment products...
7
UpvotesWhat's the starting credit limit for the Ollo Platinum Mastercard?
Reply
Maria Adams
The starting credit limit for the Ollo Platinum Mastercard® will be based on your creditworthiness once your application has been approved. However, there's no surefire way of knowing your credit limit beforehand as the issuer does not disclose this information on their website.
Factors that will determine your Ollo Platinum Mastercard® credit limit:
- Credit score
- Debt-to-income ratio
- Repayment history
- The length of your credit history
Keep in mind that even...
2
UpvotesWhat's the starting credit limit for the Ollo Rewards Mastercard?
Reply
Maria Adams
The Ollo Rewards Mastercard® credit limit is reportedly around $300 to start, according to forum posts, and some cardholders report limits as high as $2,500. Ally Bank does not disclose any specific Ollo Rewards Mastercard® credit limit information in the card's terms, though.
For the most part, Ollo Rewards Mastercard® credit limits depend on each applicant's overall creditworthiness. People with the most income and the best credit scores are generally offered the highest starting credit limits.
That said, the...
5
UpvotesHow can I talk to Ollo Platinum Mastercard customer service?
Reply
Maria Adams
The Ollo Platinum Mastercard® phone number for customer service is (877) 494-0020. You can also call the number you see on the back of your card for assistance. When you call, make sure you have your credit card number handy, for verification purposes. If you're abroad, call (516) 224-5600, instead.
Any questions and inquiries you might have about your Ollo Platinum Mastercard® account can also be sent to the following address:
Ollo Card Services
P.O. Box 9222
Old Bethpage,...
2
UpvotesHow do I apply for Ollo Platinum Mastercard?
Reply
Evelyn Boros
You cannot apply for the Ollo Platinum Mastercard® right now, because applications for the card are no longer open at this point in time. The Ollo Platinum Mastercard® has been unavailable to new applicants. However, there are other cards available from Ally that you can apply for online or in person.
Similar Cards to the Ollo Platinum Mastercard® You Can Apply For
- Capital One Quicksilver Secured Cash Rewards Credit Card (see details, rates & fees)
- Capital One Platinum Secured Credit Card (see details, rates & fees)
- opensky® Plus Secured Visa® Credit Card
For more options, you can check out some of...
1
UpvoteHow do I apply for Ollo Rewards Mastercard?
Reply
Maria Adams
You cannot apply for the Ollo Rewards Mastercard® right now, because applications for the card are no longer open at this point in time. The Ollo Rewards Mastercard® has been unavailable to new applicants since Jun-23. However, there are other cards available from Ollo that you can apply for online and in person.
Similar Cards to the Ollo Rewards Mastercard® You Can Apply For
- Wells Fargo Active Cash® Card
- Blue Cash Preferred® Card from American Express
- Citi Strata Premier® Card
For more options, you can check out...
1
UpvoteHow can I make an external transfer from Ally Bank?
Reply
Alexandra Barring
To make an external transfer from Ally Bank, log in to your online banking account, go to the "Transfers" section, then follow these steps:
- Link External Account: If you haven't already linked the external account, click on "Link Other Accounts." You'll need to provide the account type, routing number, and account number.
- Verify Account: Ally Bank will verify the ownership of your external account. This might involve small test deposits.
- Initiate Transfer:...
0
UpvotesWhat is the Ally Platinum Mastercard credit score requirement?
Reply
Adam McCann
The Ally Platinum Mastercard® is available to people with bad credit. That means people with credit scores below 640 have a shot at getting approved for the Ally Platinum Mastercard®.
Note that while your credit score is an important factor, there are plenty of other things that will impact your chances of being approved for the Ally Platinum Mastercard®. Some other key criteria include your income, existing debt load, recent credit inquiries, number of open accounts, housing status, and employment...
19
UpvotesHow long does it take before I can receive a money transfer from my Ally savings acct to my outside bank checking acct?
Reply
WalletHub
Transfers from an Ally Bank account to a non-Ally Bank account usually take 3 business days.
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