0 STARS.
First of all I am not the type that writes reviews. Just wanted to tell everyone about my experience with AMEX. Have 3 cards including the Blue Cash Preferred for many years now.
So now that you know a little about me I will tell you to stay away from doing business with this people. I do have other cards including APPLE card and Chase with 10 times the limit of AMEX and they are awesome compared to AMEX. Actually this should be a 0 STARS for them.
My other cards have $600 fee yearly but you have to be on the phone for 10 minutes before you can speak to live person.
One time I made a large payment on AMEX, trying to book a vacation.
I could not pay for the trip on the site. It will keep declining. Called AMEX that had the audacity to question having money in the bank to cover that payment. Agent on the phone called my personal bank to verify I had enough funds to cover that purchase before AMEX let me go ahead and book the trip.
I got many other stories about this company but time is most precious thing that I got.
My recommendation stay away from this company as far as possible. If you want to be treated like **** and feel bad later bout your decisions this is the time to make a smart choice. There is plenty of other Credit Companies you can do business with.
Stay away from people that do not appreciate your business and do not know how to make you feel appreciated.
This is coming from someone who has had paid 100% on time credit cards for 15 years or longer. At one point my credit score was 800 and I was making close to 200K.
This is my 2 cents trying to help ppl out there as much as I can so you don't make the mistakes I have made when I chose AMEX.

The 6% on groceries is worth the annual fee. Great customer service. This is a great card. My only small complaint being that AMEX isn't quite as accepted as V/MC. They were very generous with the credit limit as well.

Best Credit card for household expenses and transportation. Best choice if you want a single card from American Express. I use it almost every day.

Well worth the $95 annual fee. Six percent on groceries alone pays for the fee many times over. Paying $95 and getting back $300 to $400 annually is a no brainer.

Good card. 6% cash back on groceries and 3% cash bank on gas in exchange for a $95 annual fee. I got an intro cash bonus and the annual fee waived the first year.

I love this card, I had the Amex Blue that had an annual fee of $95 and switched to the one with cash back without the annual fee. In many ways I wish I kept it. The rewards were higher. Both cards are great and the app is extremely easy to use. Customer service is is on par, very helpful and friendly.

Great card to have. American Express, never leave home without it. The benefits are the best. You’ll find yourself being able to afford the annual fee just by shopping at your local grocery store as you always do. Trust me, it’s worth it.

they refuse to back us up and refund us a fee from a rental car company that ran an extortion scheme on us. We specifically used this card to make our rental reservation because of the good benefits for traveling and the insurance which is supposed to protect customers from rental car bait and switch schemes. They explicitly refused to help us after having been their customer for over a decade. I'll be avoiding amex at all costs in the future.

I use this card all of the time. It offers cash back. I just wish my credit limit was higher but I still highly recommend this card.

Love the 6% cash back at grocery stores and super markets because I have plenty to feed in my family. 3% back at gas stations is an A+ for me and for subscriptions I also get 6% cash back!! Wished I could earn more than 1% when I go shopping at department stores for clothes/shoes for my kids though. That would be awesome!! Amex does have offers that card holders can add to their card to earn additional rewards/cash back but some of the stores are not the ones I shop at or close by. Hopefully they'll add more department stores in the near future.