My balance somehow went up last month after payment but shocker, I can't look and see why, just paid it on the phone this month. The automated voice tries to kick you to a human in the middle of trying to pay. Repeatedly.

Comenity Capital
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Comenity Capital Reviews
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My balance somehow went up last month after payment but shocker, I can't look and see why, just paid it on the phone this month. The automated voice tries to kick you to a human in the middle of trying to pay. Repeatedly.
I finally got an automated phone call in December to contact them about my bill. When I looked at my account online, I was shocked to discover that I now owed $65. I sent a message through the online message system, explaining the situation. I asked for a reduction of the fees since I hadn't even know I owed them anything. A few days later a message came back explaining how I owed them the original $7 and their payment policies and that I still owed them $65. Then I tried to call customer service but couldn't get through the system to dial to an actual person.
Finally I got a phone call from debt collections. They had turned me over to a collection agency. I answered the call, explained the situation, and the person told me if I paid $27 right now, that my account would be paid in full. I repeated this back several times to make sure and then agreed. The next day, my bank account showed that $37, not $27 had come out of my bank. I just let it go, wanting it to be done. Then this week (Feb 2023), a month later, I got a payment due notice for $28 that was due. I looked at my account, and saw the $37 payment had come out but they had not zeroed my balance. I had even been charged another interest charge!
I called them again, and explained the entire thing, and the person I spoke to told me that they would waive the final amount (as a one time courtesy!) As of today, my account still shows that I owe $28. So it's still not resolved. This is the most frustrating communication system and the most unethical way to do business that I have had to deal with. I will never use this card again, and honestly, it's even put me off buying from Torrid.
most pleased with inventory will continue to be a frequent customer of J. Jill. Like their store and personnel who attend to customers and customer needs and wants.
my Sephora bill when I received my card. Every single time I have attempted to log in to my account online I have been met with a prompt that tells me I have invalid credentials. For the last eight months, any time I wanted to access my account online I have had to call customer service so they can send me an outside link to gain access. What is the point of creating an online account if it tells you your information is invalid everytime??? How am I supposed to know what’s going on with my account if I can’t even access it? After registering AGAIN for online access, my info was once again rejected upon login, with the same invalid credentials prompt. Sephora, this is atrocious customer service, and whatever interface glitch needs to be fixed with your website, it needs to be fixed immediately! Customers should not have a hard time accessing their account online. After I pay my bill off, I am closing my account with Sephora. Completely unacceptable.
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How do I pay my Victoria's Secret bill?
You can pay your Victoria's Secret Credit Card bill online at TheVictoriaCreditCardProgram.com or ThePINKCreditCardProgram.com, or over the phone at (800) 695-9478. Alternatively, you can make a payment via mail, or in-person at a Victoria's Secret store.
How to Pay Your Victoria's Secret Credit Card
- Online: Log in to your online account or use the EasyPay feature in order to pay your bill.
- Phone: Call (800) 695-9478 Monday-Saturday, 8:00 am to 9:00 pm EST to make a payment. Keep in mind that there is a $9 fee to pay by phone.
- Mail: To pay your credit card via mail, send a check or money order (but not cash) to the following address:Comenity BankPO Box 650972Dallas, TX 75265
- In store: You can also pay your credit card bill at any Victoria's Secret location.
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date.
How can I pay my Lane Bryant Credit Card?
The easiest way you can pay your Lane Bryant Credit Card is online, either by signing in to your account or paying as a guest. Alternatively, you can pay your bill over the phone, by calling customer care at (800) 888-4163. Lastly, you can pay your Lane Bryant Credit Card via mail. Bear in mind that you can no longer pay your credit card bill in-store.
Here's how you can pay your Lane Bryant Credit Card:
- Online: Just log in to your Lane Bryant Credit Card online account using your credentials.
- EasyPay: You can also pay as a guest, by using EasyPay. You will just need to provide your credit card account number, ZIP or postal code, and the last four digits of your Social Security Number (SSN). Easy Pay also accepts Social Insurance Numbers (SIN) or Alternate Identification (AIN).
- Phone: If you prefer to make a payment over the phone, call customer service at (800) 888-4163.
- Mail: Ultimately, you can send a check or money order (but not cash) to the following address:
Comenity-Lane Bryant
PO Box 659728
San Antonio, TX 78265-9728
If you'd rather send your payment via mail, make sure to do it at least 5 days before your due date to avoid being charged with a late fee.
How can I pay my IKEA Credit Card?
The easiest way you can pay your IKEA Credit Card is online. Alternatively, you can make a payment over the phone at (866) 518-3990, through EasyPay, or by mail. The issuer also allows cardholders to set up automatic payments. The same payment methods apply to the IKEA Store Card, too.
Ways to Make an IKEA Credit Card Payment
- Online: Log in to your online account and click on “Make a Payment.”
- Over the phone: Call (866) 518-3990 and enter your card information when prompted.
- Through EasyPay: The EasyPay feature allows you to make a payment without logging in or registering for full online access.
- By mail: Send a check or money order (but not cash) to:
Comenity Capital Bank
PO Box 650964
Dallas, TX 75265-0964
If you choose to make a payment via mail, you should send it early enough so that it will arrive by the due date. Write your credit card number on the check, too.
How do I make a Big Lots Credit Card payment?
The easiest way you can pay your Big Lots Credit Card is either online or over the phone, by calling (888) 566-4353. Alternatively, you can pay your credit card bill via mail. Big Lots Credit Card also allows cardholders to set up automatic payments.
Ways to Make a Big Lots Credit Card Payment
- Online: Log in to your online account and access the "Payments" section. Then, choose how much to pay, when to pay it, and where the payment is coming from.
You can also set up automatic payments for the minimum due, your balance, or an amount of your choice. Alternatively, you can make a payment through EasyPay, without logging in. - Phone: Call (888) 566-4353 enter your card information and follow the prompts to make a payment. Please note that there may be a fee to process a phone payment. You have the option to withdraw your payment if you do not wish to pay the fee.
- Mail: Send a check or money order (but not cash) to:
Comenity Capital Bank
PO Box 183003
Columbus, OH 43218-3003
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Write your credit card number on the check, too.
How can I pay my Roaman's Credit Card?
You can pay your Roaman's credit card bill online or by calling 1-800-695-0195. There may be a $15 fee for phone payments, however, while online payments are free of charge. You can make online payments 24/7.
To pay your Roaman's credit card bill online, start by registering your account for online management here. You'll need to choose an amount to pay and a payment date, and you'll be asked to provide your bank account and routing numbers. To avoid a late fee, your payment must be successfully submitted by 8PM EST on or before your due date. Your available credit will be adjusted as soon as possible for same-day or next-day payments made online. This may mean an immediate update.
Alternately, the Roaman's Credit Card is eligible for Comenity Bank's “Easy Pay” feature, which allows you to make a payment without logging in or registering for full online access. All you need to set up Easy Pay access is to register with just a few pieces of personal information. Keep in mind that Easy Pay will only allow users to make payments, so you won't be able to see your complete account information or manage your account unless you sign up for a full online account.