Comenity has been helping people get more for their money since they introduced their first credit card in 1986. Today, Comenity Bank and Comenity Capital Bank partner with some of the world’s most recognized merchants, providing more than 145 branded credit programs, including private label, co-brand and commercial credit cards.
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Comenity Capital Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/22/2023.
3.7
23,947 reviews
from WalletHub and across the web
23,947 reviews from WalletHub and across the web
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Comenity Capital
Peter Yancey @peteprint
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1 Star Rating
I had a AAA Visa with B of A and no problems at all. Then it was switched over to Comenity. Within a month I had to dispute hundreds of dollars of bogus charges. Then, my third monthly payment to them went missing in the mail. I called and told them I would cancel the check and pay everything the next month. The person I spoke to told me they would cancel the late fee. Got the bill for the next month and the late fee was still on it. I then mailed the check for the full amount (including late fee) by certified mail. It's on the way (still haven't missed the due date) and I got a call today about not paying the late fee for last month (the one they were supposed to waive). I told them the check was on the way and, when it clears, I am cancelling the card. I spoke to four different people in the last week regarding this issue and the right hand has no idea what the left one is doing. I have multiple credit cards and have never missed or been late on a payment; not until Comenity, that is. Horrible company.
Absolute worse credit card, save yourself the trouble!!! I've been struggling with closing my card for months. Customer service attempts to help but they have no real control over the problem.
Terrible customer service. Website to pay bill is horrible to access and rarely works correctly. Comenity Bank needs to rethink thier whole customer service process particularly the reliability of their credit card websites.
Worst card EVER! My CL was lowered twice w/o my knowledge. Called to get details and the rep had no definitive reason why other than it’s probably based off of the history of my overall history. I pay all of my many cc’s ON TIME EVERY MONTH and always more than minimum, gainfully employed & overall credit history is great…CS of high 600s. Closing this subpar card ASAP.
Hadn't had a major problem with them since they changed their website and couldn't make my payment. Recently, I received a call/voicemail about someone else with the same last name. I called them to tell them no one by that name lived in my home. When I gave them my number, they say my husband's name and I say, yes, that is someone who lives in the home. They told me we had a payment that was overdue. I was confused because I always make my payments on time. When I visited the website, I HAD made my payment and my new payment wasn't due for another 20 days! I will be closing my account as soon as I pay off the card. Getting calls for someone else's debt is infuriating.
HORRIBLE! Lost my order then finally sent it 2 months later then charged my credit card for late fee even after speaking to them and a note put into the account to prevent late payments. Never trust them again! And even after paying it off last month when I found out it was still over charged, it now comes back again! Thieves!!
Terrible about harassment when late. Very rude and unprofessional employees that call multiple times a day. Do not waste your time with this bank that provides VS credit.
Online: Log in to your online account or use the EasyPay feature in order to pay your bill.
Over the phone: Call (866) 254-9971 to make a payment over the phone.
Via mail: To pay your credit card via mail, send a check or money order (but not cash) to:
Comenity Capital Bank PO Box 650964 Dallas, TX 75265-0964
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date. Also, include your credit card number on your payment to avoid any processing delays.
Online: Log in to your online account or use the EasyPay feature in order to pay your bill.
Phone: Call (800) 853-2921 Monday-Saturday, 8:00 am to 9:00 pm EST to make a payment over the phone.
Mail: To pay your credit card via mail, send a check or money order (but not cash) to the following address: Comenity Bank P.O. Box 659584 San Antonio, TX 78265-9584
In store: You can also pay your credit card bill at any Torrid location.
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date.
The easiest way you can pay your Burlington Credit Card is online, by either signing in to your account or by using EasyPay as a guest. There's also the option to pay over the phone, by calling (877) 213-6741. Alternatively, you can send your payments via mail. You cannot pay your Burlington Credit Card in store.
Here's how you can pay your Burlington Credit Card:
Online: To make a Burlington Credit Card payment online, log in to your account using your credentials.
EasyPay: You can also pay your credit card using EasyPay. You will just need to give your credit card account number, your ZIP or postal code and the last four digits of either your Social Security Number (SSN), Social Insurance Number (SIN), or Alternate Identification (AIN).
Phone: If you prefer to pay your Burlington Credit Card bill over the phone, call customer service at (877) 213-6741.
Mail: To pay your credit card via mail, send a check or money order (but not cash) to the following address:
Comenity Capital Bank
PO Box 650967
Dallas, TX 75265-0967
If you choose to make a payment via mail, make sure to always send it at least 5-7 days before your due date.
You can log in to your Jared Credit Card account online. Enter your username and password, then click on “Sign In”. If you don't have an account yet, you'll need to register your card first by clicking on “Register now.”
Having 24/7 access to your online banking account is convenient because it offers you a chance to:
Pay bills or schedule payments
View your transactions
Review your statements
Edit your account information
If you forget your login information, click “Forgot Username / Password?” on the Jared Credit Cardlogin page. Then, just follow the prompts to reset or retrieve your login credentials.
