Equity Bank

Opened senior checking and was told checks would arrive in 1 to 2 weeks. It's been 3 weeks with no sign of them. Tried to add another bank and had to verify. I tried to verify with 2 empty boxes to put in the 2 deposits. I put in the first one, put in the second one, and the first one disappears. They refused a routing number and account number from Synchrony Bank. The trouble is, I already transferred SSC to them. When I go into the bank (30 miles away), the person I need to see isn't there. The teller argues with me when I show them on my phone what is happening.

If you enjoy being bounced around between departments, given conflicting information, and treated like you're the problem for asking basic questions about your own money, Equity Bank might be the place for you.

Communication is a mess. Accountability is nonexistent. Every interaction feels like starting from scratch, with no one willing to actually resolve anything—just pass you along or tell you to call someone else. I've spent more time chasing answers than I ever should have with a financial institution.

Mistakes happen. What's unacceptable is how poorly they're handled. No ownership, no urgency, and absolutely no customer care. For a bank, trust is everything—and this place manages to erode it at every turn.

There are plenty of banks out there that don't make you feel stressed, dismissed, or inconvenienced for expecting basic professionalism. I'd strongly recommend choosing literally any of them instead.

I have been a customer of Equity Bank for over 20 years. I had a business in my hometown and at one point, I deposited $20,000 to $30,000 a month in their bank. I am now retired and on a fixed income. I found out that they do things like removing your overdraft protection without notifying you. They also have a practice called 'stacking debits.' If more than one debit transaction occurs in your account on the same night, they process the highest amount first to the lowest, so they can charge more overdraft fees. This is an unethical practice and is frowned upon by the banking commission, and Equity Bank does not seem to care about this issue.

I opened an account online with Equity Bank on a Friday and also made a mobile deposit on Saturday. However, neither of these transactions appeared in my account until Tuesday, and they didn't even show as pending. I discovered that the bank always holds all mobile deposits for 24 hours and any activity on Friday isn't posted until the following week. Therefore, I decided to close the account after having it for a few days. When I went into the Equity Bank in my town, the employee was incredibly unfriendly and discourteous. No one in the bank greeted me while I was there. She insisted that all banks follow the same procedure, to which I responded that my current bank does not. She seemed to take offense, saying that they should follow the same practice. It felt as though she took it personally, as if I was taking money from her own pocket. I'm relieved I left when I did.

Worst customer service on the planet! They’re rude, make excuses when they don’t want to do something, and to top it off, they eavesdrop on your private conversations while you’re waiting on them to figure out what they’re supposed to do and make nasty comments to you. I did not choose to bank here, they bought out my bank forcing themselves on me. We will be looking into banking elsewhere.

Can I give a less than -0- star review because that is what they deserve. Terrible customer service (they will not acknowledge nor apologize for their error) and terrible policies (don't even try to mobile deposit, unreasonable hold times, moreso than any other bank).

Applied for the PPP. Received a phone call the next day which was a pleasant surprise, however they claim that the 941 isn't an acceptable form by the SBA and demand quarterly income statements. I know factually to not be true. It's just another attempt to decline minority small business owners from obtaining funding.

I have banked with Equity for years. I used to be very pleased with them but lately I have become very disappointed. I have been told something and the complete opposite was done. This has happened twice now. I am looking for a different bank now. I don't know what happened but I don't like being lied to.

If I could give them less star I would. Do not bank here! Worst customer service ever! Mangers are rude, the supervisors are rude even the HR department is rude and not understanding. Take you banking anywhere beside EQUITY BANK.

I started out with First Community Bank, which then merged with Equity Bank late last year. The best part about the merger is that I had a rebound checking account with a $9.99/month fee beforehand, then was upgraded to a regular, fee-free, account after my account was reviewed during the transfer process. I really only have two complaints with Equity: the first one is that my direct deposit no longer drops at 0300 as it did with FCB, but now drops at around 0800. This is a minor annoyance for me and may not bother other consumers. The flip side of this is that I can normally see pending deposits a few days before I can actually use them, which I find to be pretty cool.

The second complaint is that my account, while still using the FCB debit card, has been hacked twice since the merger, resulting in minor charges pending. Both times the attacks happened over the weekend, so I was not able to reach customer service until the following Monday. The first time the charges fell off before I was able to contact them, and they were not able to see them at all so just kind of gave me the brush-off. The second time, the charges stuck around for almost a week. I made sure to take pictures of my screen and print out an online statement. I actually went into the physical bank this time and they were able to pull it up on their end as well. They had me cancel my debit card and order a new one. Since the charges had not actually posted they were not able to back-trace them, but they were much more helpful this time around. I also happen to know at least one more person this happened to, so it may just be something to do with the way the merger happened since nothing's happened after receiving my EB debit card.

All in all, I like Equity Bank and have no intentions of leaving them anytime soon. Just make sure to keep an eye on your accounts and keep on them if anything weird pops up if still using your old FCB card.