At Truist, their purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Their belief in better is at the core of everything that they do, every day. They?re one team united by... show more
Truist Reviews
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2,848 reviews
2,848 reviews
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Truist
EWLARSON7 @EWLARSON7
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1 Star Rating
Worst piece of donkey doo-doo company I've had the displeasure of working with. I'd rather rip out my eyeballs and douse my fingernails in lemon juice while removing them with needle nose pliers. This piece of human excrement company bought out my mortgage, they did nothing to establish the account, and the representative told me, "Oh you need a checking account with truist to pay a mortgage" WRONG. Then when processing, the UI is absolute GARBAGE. Nonintuitive, I had a recurring payment shown nowhere, my mortgage wasn't paid by the 1st, and it said that I had a payment due, so I went to pay it, then it processed my mortgage TWICE. Horrible. Feels like a fraudulent company just ingesting money to use fractional reserve investing to make a quick buck. 0/10 would not recommend.
This company screwed up my Student Loan Account by listing me as not paying even though I was in the process of filing for & had been granted an Income Based Payment of $-0-. The agency had such a bad record with the Dept of Education & Great Lakes Student Loan accounts that my account was transferred to another servicer. If you are assigned to this agency, watch them like hawks because they are champions at presenting inaccurate info as factual.
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Product: Truist Student Loans
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Truist
swmanning @swmanning
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1 Star Rating
Verified Customer
Horrible company.I guess they merged with suntrust bank at some point.Started charging yearly fees on a old credit card i wasn't using anymore.Received a a bill two years later with charges and interest on a truist account i had no idea i had.Such a scam Scott M
I love Truist they are one of the best unrated banks in existence... I have gotten funding through them with easy and am able to achieve my financial goals...
Thank you "totally human not a bot" Michael.
Scrolling through the comments you'll see several of these "nothing comments" that are the exact same with 5 stars. You can tell it's Truist buying accounts from India to spoof their rating higher.
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Truist
Harry Lunar @HarryZZ
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1 Star Rating
I used to bank with Suntrust, before Truist bought them out. Suntrust was great. I cannot tell you how horrible Truist is, but a brief summary: (1) Customer service is horrible. They closed a number of Suntrust branches and reduced staffing. The staff at Truist are over-worked, and clearly very unhappy. I saw one Truist staff left Truist and started working at Whole Foods; (2) Their fees and costs have gone up substantially; (3) Their website is difficult to navigate; (4) They are very slow to respond to messages on their website, or don't answer; (5) Even the color they promote (dark purple) as part of their symbol is silly and dysfunctional, it makes reading on the website more difficult. One of the worst businesses with which I have ever had the misfortune to be involved.
Horrible. They said we could get this done quickly with our great score and large equity in the house Turns out 3 weeks later they approved us for 1 third of what we needed. Will not be doing business with them.
Truist customer care is pathetic and lowest in whole wide world. If there is -ve rank then I prefer to give -ve and not 0. First of all they don't listen to your point and keep repeating the same like robot. Second they don't disconnect the phone but keep the phone aside and don't talk when you have conflict with them. This is really waste of time. I never ever recommend Truist due to its lowest of low quality customer care. Note: I provide 1 start because there is no negative number here.
I have had nothing but the worst experience with this company. I have been racially profiled when going through the drive thru, they would not even wait on us at first. All types of crazy fees then when you call you can never get anyone on the phone from local branch. Then one day I had the absolute pleasure of speaking to Ms. Shelly from Texas! I whole heartedly think the company should be trained by this beautiful soul! She is as so kind and caring and helpful! If I could only deal with her I may consider staying with this bank.. She is the best! After the call was over I felt as those I had a new friend! Thanks again from Jackie and Charles
.87 cents , I repeat .87 cents. I've been a customer for 9 years and a couple times a year it seems that I have to call in to speak with an agent in reference to either unusually late posted transactions to actually being double billed for a couple Amazon transactions. The automated system for tracking transactions are a joke and it appears the the system is designed to be misleading to keep you confused because they are 5-7 days behind and online banking should be criminal. Either the system is down , won't accept my password or just a blank screen. I'm 70 years old , disable with three joint replacements in 3 years and can't run to the bank every time this happens. I thought that this bank would forgive any overdrawn amount less than $5.00 , but I was assessed $36.00 for being over $.87 cents last week and after speaking to 2 agents and finally a customer service manager, I was told for the third time , being over is over no matter the amount. Can't wait till the first of the month to find me a new bank that treat's customers the way they'd like to be treated. $.87 cents. I repeat $.87 cents. Shameful.
Terrible bank. Using their website to make mortgage payments has been a problem 3 times over the years. Their system fails constantly and last time I didn't catch it before the end of the month and they hit my credit rating. Just went in today and it didn't take the payment again. This time I have a screen shot of the confirmation though. I hate this company...we should have the right to select and keep our lender without other companies buying our mortgage without our approval.
The easiest way you can redeem SunTrust (now Truist) rewards is by logging in to your online account and navigating to the rewards redemption section of their website. You can also redeem rewards through the Truist mobile app or by calling the Rewards Redemption Center at (800) 255-7125. But if you redeem for travel over the phone, there's a $25 service fee.
SunTrust (now Truist) Rewards Redemption Options
Statement credit
Cash back
Travel purchases
Gift cards
Merchandise
Event tickets
If you redeem credits from any Truist credit card for a deposit into your Truist personal checking, savings or money market account, you'll get a “Loyalty Cash Bonus.” The bonus could be 10%, 25% or 50% of your redemption, depending on the balances in all your Truist accounts. Higher balances mean a higher bonus. Cash redemptions into a Truist deposit account are always worth more than getting a normal statement credit.
If you have any trouble redeeming your rewards, call Truist rewards customer service at (800) 255-7125.
No, there aren't any BB&T business rewards cards available right now. BB&T is now part of Truist Bank, which doesn't offer business credit cards either, but you could use a general-consumer credit card from Truist Bank for business expenses. Plus, other credit card companies offer plenty of business credit cards with rewards.
The BB&T credit cards offer rewards in the form of cash back and miles, depending on the card. The earning rate varies as well. For instance, the BB&T Spectrum Cash Rewards Credit Card offers 3% cash back on gas, 2% cash back on utilities and groceries on up to $1,000 of combined monthly spend, and 1% cash back on all other purchases.
The BB&T Spectrum Travel Rewards Credit Card, on the other hand, offers 2 miles per $1 spent on air, hotel and car rentals, 1 mile per $1 spent on all other purchases.
The BB&T rewards redemption options include merchandise, gift cards, cash back, airline tickets, hotel bookings, auto rental bookings, cruises, and more.
You can check on your SunTrust credit card application status by calling (800) 477-9702. Follow the prompts to be connected to a customer service representative who can help you with your inquiry. SunTrust will also send you a letter letting you know if you were approved or denied.
If your application is denied, there's still some hope left. Call (800) 477-9702 to ask for a reconsideration by explaining your particular situation. If that doesn't change the issuer's decision about your denial, consider becoming an authorized user on someone else's account.
You cannot apply for a SunTrust credit card anymore as the company no longer exists. SunTrust has merged with BB&T in February 2022 under the name of Truist. You can apply for a Truist credit cardonline, over the phone at (844) 487-8478, or at a branch.
Ultimately, it is worth mentioning that most Truist credit cards require excellent credit, which is a credit score of 750+. However, the Truist Enjoy Cash Secured Credit Card is available for applicants who do not meet these criteria.
