1st Franklin Financial

Branch #5754 is an exceptional branch! The staff is very knowledgeable, professional, and friendly! They make you feel like you're a part of their family!!

I spoke with Diana on the phone today. She is always so pleasant to talk to. First Franklin has helped me the last couple of years, and I definitely recommend them. Great job, Diana!

They have been upfront with me, the one complaint i have is when you get a loan they stick you with a bunch of extras that you dont need or want. You have to tell them upfront you dont need or want that junk on your loan. Overall they are good in helping you. I knew upfront i was going to have to pay a lot of interest. For an emergency loan they are good. I have had several loans with them all went smoothy. Their staff has always been helpful.

Where to begin... A company with questionable practices in many ways seems to have every intention of taking advantage of those in need. Asking the same question multiple times often yields wildly different responses. Best of luck to those trying to navigate the termination of any relationship with 1st Franklin Financial.

This review is for Dan at the Deridder office. I have never seen a person so rude and disrespectful. I asked how many payments I have left, and his answer was five. I asked if I could make three of these payments, leaving a total of two payments; his response was yes. So after making four installment payments, he states I owe three. I questioned how that was possible, as five minus three equals two. He continued to argue about the payments after I asked twice.

I requested that he send the confirmation email to my phone, and he refused to do that as well—I am still waiting for a confirmation receipt. This has by far been the worst experience, and I am worried whether all four payments were applied to my account.

First Franklin left me truly amazed. I have a repo with them, and instead of reaching out to me, they took me to court without knowing anything. Now I was hit with a 25% increase, $600.00 a month, which is more than my child support. I willingly asked them to lower it to $400 a month, and they refused. There's a big difference in the cost of living between TN and NV, but who really cares? Obviously, not First Franklin.

The First Franklin in Montezuma, Georgia, is more than a loan company. It makes you feel very important and like a family member. I will give them more than a 5-star rating. I will give them a 10-star rating.

First Franklin in Columbia, MS, is awesome; the staff is very professional and friendly. I applied for a loan and got approved the same day. Thank you, Mrs. Kim and staff!

Okay, so our car needed repairs, so we borrowed $600 from First Franklin. For a little while, I made payments on time when I was working at Food Lion, but then my health declined, and I developed an inguinal hernia. My doctor recommended that I shouldn't lift over 10 pounds, so I had to submit my two weeks' notice and leave my job. With only my husband working and with other bills, we kind of fell behind on payments.

One of the ladies that works at First Franklin in Vidalia, Georgia, was unprofessional and rude. I tried explaining my situation to her, but she didn't care to listen at all, as if it was not her problem, and they will blow up your phone with calls for days if you don't have the money to make a payment.

They are a good company if you need a loan, but if something happens in your life where you fall behind on payments, they can get rude, mean, and unprofessional. They just don't care what's going on in your life; they just want their money. I don't recommend First Franklin to anyone because they are not understanding of people's circumstances.

Yes, they told me I could come in. I was approved today for a loan, and I wasted my gas. But they turned me around again for the second time. I will not be going back; it seems like there's a lot of racism going on. The company gives too many runarounds. I'll pass.

Fantastic company, would use no one else as they are like family! They go way out of their way to help! I would recommend them to anyone!

Not the best place to obtain a loan. Lacks customer service skills and is rude. They even charge a fee to make a payment, which seems ridiculous to me.

First Franklin in Leesville, LA was amazing. Justice deserves a raise. Her customer service is amazing, and they will work with you and help in any way they can.

The staff was very professional, and it didn't take long for my application to be approved. Thank you, Ms. Sara Dunn, for your kindness while working with me.
Sincerely, a very pleased customer,
Carol Butler

First Franklin Financial sued me for $130.54 plus $85.00 in court costs. When I tried to make my last online payment, I couldn't because First Franklin had closed my online account. So how was I to make the payment? I wouldn't refer First Franklin!