Banks are intertwined in people?s lives, integral to their communities and have the resources to create change. First National Bank of Omaha is a force for good in the world. In every action it takes, from a teller greeting a customer to its leadership formulating the next step for the company, First National Bank of Omaha strives to do the right thing.
First National Bank of Omaha is independent and family-owned, and focused on the long view instead of the next quarter. It?s been its recipe for success for generations.
First National Bank of Omaha Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 02/22/2021.
3.8
5,939 reviews
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First National Bank of Omaha
Frederic @fredericb
Not a card I recommend. QT cancelled their credit card with FNBO. Since then, FNBO lowered my credit line and their customer service is not up to standards. Interest rate is high. If you get this card, pay balance off in full each month.
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Product: First National Bank of Omaha Credit Cards
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First National Bank of Omaha @FNBO
Frederic, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.
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First National Bank of Omaha
samuel @s_sears
The rewards are poopoo. The customer service is lacking. Overall, just an average card. I’ve really seen no benefit having card this for years. I only kee it open for the credit limit, which they also decreased at random.
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First National Bank of Omaha @FNBO
Samuel, we apologize that your recent experience with our bank has been frustrating and appreciate you taking time to voice your concerns. We value your opinions, and take all correspondence seriously. We will make sure to pass this feedback on.
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First National Bank of Omaha
Melissa Flatt @melissaf_56
Always paid my bill on time and have never been late! Opened card in 2017 and received an alert my account was closed. I looked at my statement that closed on the 17th and it showed my available credit. I thought maybe it was a glitch so I called customer service and they said they closed my account and I’d be getting a letter. She went on to tell me I could reapply. Really?!?! Reapply after you close my account after 4 and a half years?!?! She said they recently closed a lot of accounts. Very bad business!
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First National Bank of Omaha @FNBO
Melissa, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.
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Melissa Flatt @melissaf_56
@FNBO the fact that you cut off peoples credit line who have exceptional payment history baffles me. My concerns don't mean squat!
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First National Bank of Omaha
Todd F @rileyferrera1993
Verified Customer
It's good card for me I really like it. I have a bank with them I use this card a lot for my business and so my bank gives me a lot of perks
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Product: First National Bank of Omaha Credit Cards
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First National Bank of Omaha @FNBO
Todd, thank you for the positive feedback! We appreciate you taking the time to leave us a review.
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First National Bank of Omaha
Johana @johanar_3
I was very happy with the customer Service representatives. Anytime I had an issue they were willing to help me out. I definitely would recommend this to a family member or friend.
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Product: First National Bank of Omaha Credit Cards
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First National Bank of Omaha @FNBO
Thank you for the five star review, Johana! We appreciate your business and loyalty.
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First National Bank of Omaha
Matt Mertz @mattmertz4093
absolutely horrible! My FICO score is 800 plus. Shopping for best deals in 2020 to refinance my mortgage. They sent me a letter stating that my account was closed because of too many credit report inquiries. At the time I was sent the letter my balance was ZERO. This was one of my first credit cards. Had it for well over 20 years and now this. Sad. Pathetic. I guess you don't like people with high FICO scores and excellent credit. Go somewhere else for a card or anything else.
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First National Bank of Omaha @FNBO
Matt, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.
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First National Bank of Omaha
Phil Mason @philnewcar1
Funny how there are so many reviews complaining about FNBO's service, and all the bank can say is thanks for the feedback, it will help improve our service. The fact is, their service does not improve. I was a long time customer, since 2006 and my credit card was turned off due to non use for 12 months. I guess they didn't realize there is a national emergency taking place with Covid. Hence, I am not spending as much these days. Talked with customer service and they said there is nothing they can do. In short, they are worthless and could care less about a customer. In any event, there are plenty of other good banks and credit card services out there. Pass on FNBO and look elsewhere. You will be better off in the long run. If you don't believe me, just read all the bad reviews.
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First National Bank of Omaha @FNBO
Phil, we apologize that your recent experience with our bank has been frustrating and appreciate you taking time to voice your concerns. We value your opinions, and take all correspondence seriously. We will make sure to pass this feedback on.
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First National Bank of Omaha
Dave Pollock @djpollockdc
FNBO offered the best interest rate (3.25%) that did not require either a banking relationship or meeting other non-credit related criteria. They also have great customer service. Highly recommend!
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First National Bank of Omaha @FNBO
Thank you for the five star review, Dave! We appreciate your business and loyalty.
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First National Bank of Omaha
Darin Clark @daraclar
Decent credit score and thought I would get this card to help improve my available credit. Used the card, paid more than the minimum on time and then they reduced my credit limit which hurt my score. This was when I was trying to buy a new house and it cost me the loan. Called and complained, asked for supervisor twice and received a call back from a rather snotty sounding lady who said that it would be 4 months before they could review my limit. I demanded that if they can decrease it overnight then they should be able to increase it overnight. Her response was if I didn't like it she could just close my account. Got a letter today that she did just that. Will never use them again.
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First National Bank of Omaha @FNBO
Darin, we're sorry to hear about any inconvenience you may have experienced. Customer service is very important to us and we appreciate you taking time to voice your concerns. We will make sure to pass this feedback on.
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First National Bank of Omaha
Sean Miller @seanasamiller
Made a mistake on putting bank number down for payment, Went in and put right number in after they sent me a letter and they deleted new payment info and 2nd payment did not go through. I called them and they said there is no way to delete old payment info from my account. I made payment again this time talking to them. A few days later I get a letter telling me my account has been suspended because of the 2 bad payments. The payment was still on time. Called today about suspended, and they said they can no unlock the card because my second payment that cleared my bank a week ago takes 10 days to clear their bank. Even that last month's payment was still paid on time. Worst bank I have ever had, I canceled my card and will never do business with them again. They need to train better, Lady today said they can delete wrong bank account in payment info.
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First National Bank of Omaha @FNBO
Sean, we apologize that your recent experience with our bank has been frustrating. Please know that we value your feedback as a key tool to help us learn ways to improve. We will make sure to pass this on.
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You can also pay your Speedway Credit Card bill over the phone at 888-295-5540. Simply type in your card number when prompted, and the automatic teller will guide you through the payment process.
Lastly, you can mail in your Speedway Credit Card payment. Send a check, along with the payment coupon from your credit card statement, to: Bankcard Payment Processing / PO Box 2557 / Omaha, NE 68103-2557.
Remember, you must pay at least the minimum payment due that is located on your monthly statement. It's best to set up AutoPay, too.
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1. A credit score of at least 700 and a positive credit history on your report. 2. A steady income as banks are not going to lend money if you do not have a way to repay the debt. Your income will also help the bank determine how much of a credit limit to extend.
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