F.N.B. Corporation (NYSE: FNB), headquartered in Pittsburgh, Pennsylvania, is a diversified financial services company operating in seven states and the District of Columbia. FNB provides a full range of commercial banking, consumer banking and wealth management solutions through its subsidiary network which is led by its largest affiliate, First National Bank of Pennsylvania, founded... show more
First National Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 04/09/2021.
2.0
72 reviews
from WalletHub and across the web
What's Your Rating?
Most Recent
Most RecentMost Useful
First National Bank
Annie Kuhn @russannetom99
Customer service is very poor. We requested debit cards back in January and still had not received them in March. Long story short, requested new sets, not once, but 3 times. Our debit cards, 3 sets, are floating out there somewhere in the postal system. Every single time you call customer service, there is at the minimum, a 30 minute wait time and things do not get resolved. My husband and I have a joint account. My husband tried to use his debit card, after waiting for the card nearly 3 months, and it was declined. I called customer service asking why it was declined when there clearly was enough money in the account. After waiting 35 minutes I was told that they couldn't give me info because it was my husbands card. It is a joint account. Asked for supervisor, an unhelpful supervisor. I ended up hanging up on her due to being so darn frustrated. Needless to say, we will definitely be switching banks.
show more
show less
Product: First National Bank Checking
Comment
0
0
First National Bank
JA DS @JDSUA
Has a long way to go to be a good online bank. Setting up mortgage automatic payments is tedious and takes forever. Cannot setup payments online, you have to do though paper and mail. Takes a minimum of 20 min wait time to talk to a representative if you need help over the phone.
show more
show less
Product: First National Bank Mortgages
Comment
0
0
First National Bank
nikitagrimsley123 @nikitagrimsley123
Horrible, I used to like this bank but I can barely use my debit card on certain apps and they charge me a fee every month even though I've changed it online to just e-statements at least 4 times now, reversed a dispute where someone got away with taking all my money and they don't answer
show more
show less
Product: First National Bank Checking
Comment
0
0
First National Bank
Esmeralda Fleming @laprincipesa7
I received poor service at this bank more than once. This displeased me. They didn't know what INC. means. Further, they didn't know how to cash an IRS check. This is not rocket science.
show more
show less
Product: First National Bank Business Services
Comment
0
0
First National Bank
Olgy Darius @yexceus
This is the most horrible bank I have ever heard of. My fiancé had a bank account with them and they kept charging him fees after fees and the unwillingness to waive any of those fees were unreal. They charged my fiancé over $200 in fees because he tried to book a flight. They said he has to contact Expedia to reimburse him for those fees that they (First National Bank) charged. They didn’t even budge when I said we will be closing the account. Very very poor customer service. Unbelievable!!! How can they even still exist? Smh
show more
show less
Product: First National Bank Checking
Comment
0
0
First National Bank
Stephanie L @lsteph1234
Predatory Fees, Thieves, and Horrible Service - I switched my checking and savings to another bank over a year ago but did not close FNB account because I still had some money. However over the years I’ve had several HORRIBLE experiences. And if a $37 OD fee doesn’t scare you - it should because they’ll charge it multiple times a day in addition to a $12 processing/return fee for the same transaction. When you call, you will not get help. My request to close the account was submitted 12/17/20, they didn’t process until 12/29/20 and when IRS sent my stimulus to this closed account on 1/4/21, guess who kept the money on a closed and cleared account? That’s right - FNB did.
show more
show less
Product: First National Bank Checking
Comment
0
0
First National Bank
Carol Dillon @cedillon
I would not recommend this bank to anyone. I have been banking with this bank (and its predecessors) for more than 25 years and opened up a new savings account (online due to the branches being closed); my first purchase was made 4 weeks after the account was opened and I continued to check the online banking portal to check my account balance. Six (6) weeks after the account was opened, I received a call from the bank indicating that all new online accounts have a 24-hour hold before funds are processed, but my account had been held for 4 weeks and then they were debiting the charges manually (but they didn't have all of them entered) so my account was overdrawn almost $500 (with some of the initial purchased not credited until 6 weeks after the purchases were made)! When assured that day that everything was updated, I received a call the next day that there were additional charges missed (from the previous month). The bank manager apologized and told me it was definitely a banking error but there was nothing they could do. I messaged through the customer portal and received no response; the second request to the customer portal was responded to indicating my matter would be reviewed. I e-mailed customer service 3 separate times to receive an e-mail exactly one month later indicating they can't respond to e-mail and all communication must be made through the bank portal. Very poor customer service. I've taken my business elsewhere.
show more
show less
Product: First National Bank Checking
Comment
0
0
First National Bank
terencewhalen_sharon @terencewhalen_sharon
I cosigned a loan for a friend, who is no longer in the area. First National came after me because of the cosigned loan, despite me not receiving any of this money and attempting to work out a settlement amount. now involved in court battle number 2 with them. They lost the first time. Poor communication. noone seems to know what the other is doing.
show more
show less
Product: First National Bank Personal Loans
Comment
0
0
First National Bank
Drayke @draykel
Verified Customer
Best APR and got my payments where they wanted to be at time of purchase. As for my experience since the COVID pandemic they are rude and not understanding nor sympathetic. Asking for an extension is like pulling teeth. One man gave me 2 months another said there are no deferrals and then months later I get told you can have a max of 6 months on deferrals so my late payments where for nothing!! I recommend finding another loan company/bank or make sure you are job secured and have a savings in case of another pandemic.
show more
show less
Product: First National Bank Car Loans
Comment
0
0
First National Bank
tfrank80 @tfrank80
This Bank Seems like they're new to this, even though they have been around for a while. I have many complaints and only been with them for 2 - 3 months. I had a card compromised, and they would send me a new one. (I was later told it will be 10 business days) that about 16 calendar days. (still don't have it) I have vendors that only take cards, so now I am getting late fee upon fee, since they only take an excuse for so long! The unwillingness to overnight one and forego the fee is mind-blogging to say the least. The chain of custody in these matters is also alarming! Fraud is running a muck and a financial institution should have an up and up chain of custody. Think twice before trusting this BANK!
show more
show less
Product: First National Bank Business Services
Comment
0
0
+4 users submitted a rating without writing a full review
First National Bank uses both Experian and Equifax credit bureaus for approval, depends on each application in particular.
But when it comes to reporting, it reports to all three major bureaus. So count on your financial activity to be updated on your TransUnion report as well.
If you suspect fraudulent activity on your First National Bank checking account, you should contact the bank immediately. Depending on how soon you contact them, you may be liable only for a small amount or even none of it.
Unfortunately, this information is not made available on First National Bank's website. Please call 800.555.5455 for more details regarding the Free Small Business Checking account. You can also visit First National Bank's website here: https://www.fnb-online.com/bank/business/business-checking/free-small-business-checking.