21st Mortgage Corporation is a full service lender specializing in manufactured and mobile home loans. We originate loans to borrowers purchasing a home from manufactured home retailers and borrowers purchasing a home directly from another individual. As the nation’s largest manufactured housing lender, we likely serve your area and are here to help you... show more
21st Mortgage Corporation Reviews
5
33%
4
2%
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3%
2
1%
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61%
2.4
121 reviews
121 reviews
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21st Mortgage Corporation
Hjxjcjcn Wjdjxndnbdnx @hrdub120
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1 Star Rating
Recently got a letter that we owe $800+ in fees. Called and asked about it. Turns out, it’s years of late fees. When we would pay our mortgage amount + the late fees, they would just apply the amount over the mortgage to the next month’s payment instead of the late fees. We’ve also made double (or more) payments and asked that the extra be put on the principle. They said, “Sure, no problem.” The overage was NOT applied to the principle, just the next month’s payment.
Hjxjcjcn, we are sorry your experience did not meet your expectations. However, we are not able to comment on your particular issue without additional details. We would like to know more about your experience. Please call us at 800-955-0021 at your earliest convenience.
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21st Mortgage Corporation
marisolhrrr75 @marisolhrrr75
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1 Star Rating
This mortgage company is the worst they’re worse or than buying a real house I am buying a manufactured home through them and I missed one month of payment and they called me nonstop I called before I was going to be late on my payment to explain my situation they do not care about any life events all they care about you making your payment and that is it so don’t even try speaking cause they don’t even let you explain anything I don’t know what kind of human this People are have no sympathy it’s like they own the company themselves that they work for
Marisolhrrr, we apologize you felt our service was anything less than outstanding. Our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We would welcome the opportunity to understand more about your experience please call our Customer Service department at 800-955-0021.
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21st Mortgage Corporation
AJ Nel @showy_bucks_0i
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1 Star Rating
We decided to walk away from getting a loan with them. Couldn’t or WOULDN’T explain why monthly payments for a $75K loan was $600+ for 25 years. You do the math. Even with interest still wasn’t making any sense. ZERO STARS!!! Would NOT recommend!
AJ, we understand how your situation would be frustrating and are sorry that you felt our service was anything less than outstanding. All of our loan applications are subject to underwriting guidelines based on the information stated on the application. Please contact us at 800-955-0021 to speak to your Mortgage Loan Originator. We would be happy to review the information with you.
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21st Mortgage Corporation
slholbert2 @slholbert2
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1 Star Rating
Pray you never encounter financial hardships and try to work out a solution with them. They are extremely rude and they don't seem to care.
Slholbert, we apologize you felt our service was anything less than outstanding. Our Financial Counselors are here to assist customers and find the best solutions when unforeseen changes in financial circumstances arise. In doing so, we also aim for every conversation to be mutually respectful and courteous. We would welcome the opportunity to understand more about your experience and would welcome a call at 800-955-0021.
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21st Mortgage Corporation
chinitared13 @chinitared13
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1 Star Rating
The worst customer service ever. No communication. If one thing g was missing denied could be the smallest thing as wrong date. Will never recommend to anyone better to get a lone with a credit union.
Chinitared, our goal is to provide the best in customer service. We regret that you felt our service did not meet this standard. If you would like to discuss your application in more detail, please feel free to contact our customer service department at 800-955-0021.
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21st Mortgage Corporation
Shirley Chapman @dunnroaminn
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5 Star Rating
My Dad passed away in late February. As his daughter, I had many tasks to handle for my Mom. Everyone I spoke with or emailed; Brandon, a customer service rep but especially Archer Farrell, at 21st Mortgage were very professional, kind & answered all my questions. It was very reassuring during such a difficult time.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
anttee1959 @anttee1959
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1 Star Rating
Not impressed at all. Applicant who decided to walk away. Jeff Webber at first was helpful, but then had just short answers or none at all. First time home buyer, your kind answers and explanation would have gone a long way. Sr Credit Manager and you don’t know what FICO model you are using?! Property Tax estimate was too high. Just told me it’s a formula they use. Telling me I will get any overages back doesn’t satisfy my concern of charging over $4000.00 a year. Adding over $300.00 to my payment. No thanks.
Anttee, we set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our goal is to provide the best in customer service and for the process to go smoothly and efficiently. We regret that you felt the application process did not meet this standard. If you would like to discuss your account in more detail, please feel free to contact our customer service department at 800-955-0021.
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21st Mortgage Corporation
mr_kevin1993 @mr_kevin1993
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5 Star Rating
Hanna Thompson is very professional she takes the time to explain things to you VERY GOOD JOB…………………………………………………………………………………………..!
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
Tanya McDowell @thisidistaken33
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5 Star Rating
I have been fortunate to deal with Jessica Flaitz, she’s polite, knowledgeable and I know my account is being handled well with her.
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Product: 21st Mortgage Corporation Conventional
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21st Mortgage Corporation
djryan3 @djryan3
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5 Star Rating
I have had to contact 21st Mortgage Corporation regarding information on my loan. I have found them very professional, knowledgeable and what I needed was delivered as promised. Thank you 21st Mortgage