21st Mortgage Corporation is a full service lender specializing in manufactured and mobile home loans. We originate loans to borrowers purchasing a home from manufactured home retailers and borrowers purchasing a home directly from another individual. As the nation's largest manufactured housing lender, we likely serve your area and are here to help you... show more
21st Mortgage Corporation Reviews
5
33%
4
3%
3
3%
2
1%
1
61%
2.5
140 reviews
140 reviews
What's Your Rating?
Most Recent
Most RecentMost Useful
Review sort
21st Mortgage Corporation
fitnessdiva924 @fitnessdiva924
Report Abuse
1 Star Rating
I NEVER write negative reviews about products or companies; however, I feel I have to convey how unprofessionally I was treated on today. The staff with this company is VERY rude and disrespectful, so much so you would have thought I was 3 months behind on my mortgage. It has NOT been 30 days, as it was pointed out to me when I called to request an extension and set up an arrangement for being late. I have never been spoken to in such a demeaning manner by any company. Not only was the agent that I spoke with rude but the supervisor that she added to the line was as well. There should be some type of training in place. I was recently released to return to work after having a mental health break down and was triggered by the interaction I had today. I really felt like dirt after my conversation. I'm just glad I didn't have this encounter months ago, I would not have been strong enough to handle it.
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
0
0
21st Mortgage Corporation
Eric1452 @Eric1452
Report Abuse
1 Star Rating
This mortgage company is everything but professional will not work with you in any way they treat you like your the lowest form of dirt and very very rude to you on the phone and don’t be late because you have to give them your whole life story on why you where late and that still isn’t good enough
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
0
0
21st Mortgage Corporation
Christina C @sugadreams2000
Report Abuse
1 Star Rating
Absolutley awful! The rates are so high I don't know how it isn't considered loan sharking, they expect to make at least double of the mobile homes price and then will charge you even more to submit a refinance application! my advice steer clear of this company nothing but crooks
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
1
0
21st Mortgage Corporation @21stMortgage
Christina, we are sorry that you felt our service was anything less than outstanding. All of our loan applications are subject to underwriting guidelines based on the information stated on the application. Please contact us at 800-955-0021 if you would like to discuss your experience further.
show more
show less
Comment
0
0
21st Mortgage Corporation
angelanorris0317 @angelanorris0317
Report Abuse
1 Star Rating
They're great until you miss one payment. Then they're rude. It hasn't even been 30 days yet and they're calling and being disrespectful. If I have to deal with Cole and his supervisor, I'll pass. They'll just have to email me or write letters. I don't care. I don't like dealing with people who don't understand that life happens.
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
0
0
21st Mortgage Corporation @21stMortgage
Angela, our goal is to provide the best in customer service and for everyone to be treated with respect. In doing so, we also aim for every conversation to be mutually respectful and courteous. We regret that you feel we have not met this standard. If you would like to discuss your account in more detail, please feel free to contact our Customer Service department at 800-955-0021.
show more
show less
Comment
0
0
21st Mortgage Corporation
Colleen @colleenc_27
Report Abuse
4 Star Rating
Verified Customer
Most of the time they are willing to work with you. Being the only company in Michigan the will MORTAGE a mobile home. Is rough. There they are rough to work with
Tosha Ferguson is rude!!! I asked for her supervisor she told me she’s the supervisor. I said well I’m pretty sure you have someone you report too she then started talking over me. I haven’t had any problems with 21st up until today. Yes, I believe she racist too! I will be reporting her to the CEO some kind of way!!
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
0
0
21st Mortgage Corporation @21stMortgage
Shadricka, we are terribly sorry to hear about your experience. Please contact our Customer Service Department at 1800-955-0021 ext 2900 and ask to speak to a supervisor. Our Customer Service Managers will do their best to review the situation and try to provide assistance.
show more
show less
Comment
0
0
21st Mortgage Corporation @21stMortgage
Shadricka, we are terribly sorry to hear about your experience. Please contact our Customer Service Department at 1800-955-0021 ext 2900 and ask to speak to a supervisor. Our Customer Service Managers will do their best to review the situation and try to provide assistance.
show more
show less
Comment
0
0
21st Mortgage Corporation
Thomas @autotrader1966
Report Abuse
5 Star Rating
Verified Customer
Rare bank offers loans most banks not do! About credit score and money down 20 percent of sale price. Best rates. Give them call or do on line application.
This company is like a Chicago finance company, high interest rates, crooks and goons running the business taking advantage of low income people, threatening and ruining your credit for any little reason. Can't speak to anyone higher than a Customer Service Rep. They charge so much interest on mobile homes knowing you will be upside down on your mortgage in a few years, then, they've gotcha!! They will want you to refinance so they can gouge you some more.
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
2
0
21st Mortgage Corporation @21stMortgage
Babe, we are sorry that our service did not meet your expectations. Please contact us at 800-955-0021, so we can review your account with you.
show more
show less
Comment
0
0
21st Mortgage Corporation
elizabeth_warfield @elizabeth_warfield
Report Abuse
5 Star Rating
Anna lunday was amazing! I was going through a rough year and each month she was very patient with me and helped me come up with a manageable plan to be able to keep my home! Amazing customer service!!!!!
show more
show less
Product: 21st Mortgage Corporation Conventional
Comment
0
0
21st Mortgage Corporation
danielle2610 @danielle2610
Report Abuse
5 Star Rating
Ryan was very helpful in assisting me in my current situation and I am very grateful. He did wonderful! Ryan was polite, understanding, courteous and respectful.