21st Mortgage Corporation

Recently got a letter that we owe $800+ in fees. Called and asked about it. Turns out, it’s years of late fees. When we would pay our mortgage amount + the late fees, they would just apply the amount over the mortgage to the next month’s payment instead of the late fees. We’ve also made double (or more) payments and asked that the extra be put on the principle. They said, “Sure, no problem.” The overage was NOT applied to the principle, just the next month’s payment.

This mortgage company is the worst they’re worse or than buying a real house I am buying a manufactured home through them and I missed one month of payment and they called me nonstop I called before I was going to be late on my payment to explain my situation they do not care about any life events all they care about you making your payment and that is it so don’t even try speaking cause they don’t even let you explain anything I don’t know what kind of human this People are have no sympathy it’s like they own the company themselves that they work for

We decided to walk away from getting a loan with them. Couldn’t or WOULDN’T explain why monthly payments for a $75K loan was $600+ for 25 years. You do the math. Even with interest still wasn’t making any sense. ZERO STARS!!! Would NOT recommend!

Pray you never encounter financial hardships and try to work out a solution with them. They are extremely rude and they don't seem to care.

The worst customer service ever. No communication. If one thing g was missing denied could be the smallest thing as wrong date. Will never recommend to anyone better to get a lone with a credit union.

My Dad passed away in late February. As his daughter, I had many tasks to handle for my Mom. Everyone I spoke with or emailed; Brandon, a customer service rep but especially Archer Farrell, at 21st Mortgage were very professional, kind & answered all my questions. It was very reassuring during such a difficult time.

Not impressed at all. Applicant who decided to walk away. Jeff Webber at first was helpful, but then had just short answers or none at all. First time home buyer, your kind answers and explanation would have gone a long way. Sr Credit Manager and you don’t know what FICO model you are using?! Property Tax estimate was too high. Just told me it’s a formula they use. Telling me I will get any overages back doesn’t satisfy my concern of charging over $4000.00 a year. Adding over $300.00 to my payment. No thanks.

Hanna Thompson is very professional she takes the time to explain things to you VERY GOOD JOB…………………………………………………………………………………………..!

I have been fortunate to deal with Jessica Flaitz, she’s polite, knowledgeable and I know my account is being handled well with her.

I have had to contact 21st Mortgage Corporation regarding information on my loan. I have found them very professional, knowledgeable and what I needed was delivered as promised. Thank you 21st Mortgage