American Credit Acceptance

Not even with them for 30 days and they are harassing us! We inquired about GAP; they said to contact the dealership. We contacted the dealership; they said to contact ACA. Finally, we got the correct answer and need to amend the contract. The dealership is almost 2 hours away. I was in a horrible accident and have physical therapy three times a week. We are trying to get to the dealership, but these people call every single day after being told multiple times which day we are going to the dealership. They only call my boyfriend's phone, but I'm about to call and let them know what's happening!

I've been with this company for a year now. I love it and have never had any issues at all. They just want their money like any other company. I call customer service, and the nice representatives explain to me what needs to be paid. Afterwards, it's my job to make those payments on time. They know it's hard, but at the same time, it's important to keep up with your payments. Bottom line: Have a nice day.

Be warned, don't make the mistake I made by doing business with this company!

I am so angry and disappointed after reviewing my credit report. I paid my car off within the number of months agreed upon. Instead of them posting "Paid," it's posted showing first "Not Available" and in that same posting "Paid/Charged Off."

I just got off the phone with their customer service, and the man repeatedly said that it's posted like that because when they gave me an offer to pay it off at a smaller amount, which included a lower interest charge, I said no, so it reported that I paid late.

I told him that makes no sense, and I have proof that the amount was auto-paid on the same date as always from my bank account, and it was not late.

He said it's because I didn't choose the payoff amount that was offered to me at that time.

I told him I paid all the payments I agreed to when I financed the car, and I should not be marked badly, looking as if I did not pay the payments as agreed.

His response was that it says it's paid off, and I told him but it reads in capital letters "Not Available" and then "Paid/Charged Off."

And again, he repeats what he said about me not choosing the option to pay off the car earlier.

I kept asking for the information that I can send proof of my bank account payment dates and to prove all the payments were made and on time, but he says because I didn't choose to take the pay in full option that was offered, is also why all the other payments were marked as late, and that's the only way the system works.

I asked again for the information to send my information to, and he rudely started to repeat himself as if I didn't hear him and wanted the information. When I told him I will never do business with them again, he hung up on me, and he didn't give me the information I needed.

I honestly want to cry because I went through helping pay for three separate funerals during the years of paying for this car, with a one-income household, and it was a lot of life struggles, but I paid it off.

As a good company, they should never mark someone's credit like this, especially because I didn't have the money to accept an earlier payoff and better offer.

Obviously, I would have, and it's not an offer if you're penalized for not choosing to accept it!

They are dishonest. Do not work with them. My car was totaled in March 2025 and I know I signed up for GAP insurance when I purchased my car from Carmax in September 2022. American Credit Acceptance, which incorrectly reported on my credit report that the car was repossessed, is mistaken. How can you repossess a vehicle that has been declared a total loss and for which I have paperwork? I am contacting Congress, the EEOC, and all three credit reporting bureaus to request an investigation into this company, as well as to have that false information removed from my credit reports. They are just unfair.

I wish I had seen these reviews before accepting a loan through this company. Unfortunately, I was in desperate need of a vehicle, and they were the only finance company available at the time. They do not care what type of issues you might be having financially. They sent a letter informing me of potential repossession after one month of a late payment. Then they said they do not need to contact me any further, and a repossession could happen at any time. I called them to let them know that I was having some medical issues which put me behind on some important payments, but they did not show any concern. They only wanted to know when I got paid and if they could set up automatic payments from my bank account every two weeks. What a terrible company.

To make it short, they operate as if it were a scam. Forget about paying extra when you send a monthly payment. They apply 100% of the money towards interest and nothing towards the principal. And people on the phone are uneducated and way undertrained. I paid off a five-year loan in 11 months and didn't even receive a thank you or anything.

While they helped make my payment lower, they never missed a payment from me, but it seems they want to. I had another vehicle before that was paid off and it was totally destroyed in an accident, but it got paid off. I'm about to have a baby girl and it surely would make it easier. Other than that, at least I am driving a car I really like and will continue to make my monthly payments. So, thank you for helping us get into a car that I had to invest over $4,000 in already, but I still make my payments on time and will continue to do so until it's paid off.

They keep sending me emails threatening to repossess my vehicle, even though I don't have a loan with them—I don't have any loans with anyone. I have called many times to try and alert them that they have a fraudulent loan using my email address, but they will not inform their fraud department (apparently, they don't even have one) and will not try to understand or take any action to correct their problem. They assure me that there is an active loan associated with my email address, but they won't take any action other than to continue sending me email notices.

While I have a good credit score, I have little history. With autopay enabled, if you pay in advance, they still charge you the full amount, which can lead to late fees with them and insufficient fund charges from your bank. They don't deduct your balance once you make a payment, and they don't deduct any additional fees when included in your payments. Their payment system is entirely designed to make you fail as your only interaction with them is to pay. They aren't helpful, and they don't refer you to the department responsible for payments or auditing when you ask. I've had them for one year, and I'm about to look into freeing myself from their terrible service. To anyone smart enough to do the research prior to accepting them and you've found yourself here, don't do it. That 24% interest rate makes you pay $40,000 on a $20,000 car plus whatever they can unfairly charge you.

P.S. There needs to be an option for zero stars.

This is the most unprofessional credit company I have ever dealt with. They bought my car loan from a dealership where I had purchased several cars, and not once did I have issues with the dealership. I was very upset that my loan was sold, and I felt betrayed that I was forced to deal with ACA. They were very rude on the phone call as I tried to understand how my loan was sold without my knowledge. They threatened me and said that if I didn't want to deal with them, my car would be repossessed—despite never having missed a payment.

I was recently in an accident, and my car was a total loss, which was not my fault. The insurance company has paid off the car. Now, I have been left carless because ACA has been sitting on the payoff, telling me that now that they received the payment, they need to go through a review process that will take 2 weeks. They had the audacity to request I make a car payment for a car I no longer have. They are dishonest. Tell all your friends and family to NOT CHOOSE THIS COMPANY.

Predatory lending; do not use them under any circumstances! The interest rates are way too high. They are unwilling to work with you after 14 months of on-time payments. They hit you hard at your most vulnerable moment. If you are truly in need of a vehicle, please find another financial institution that will provide you with fair lending assistance.

Excellent Bank, the best for me. They believed in me when other banks asked for a high down payment. I have many years of experience with this bank; they have never failed me. This is my favorite bank.

Do not use this company for any loans; they charge a very large amount of interest and will not work with you on anything. They are extremely rude, and their customer service is the worst I have ever dealt with. I will never use this company again. Their company is so bad that I did not want to leave even a one-star review; they deserve a zero rating.

The worst company! They do what they want. Like I was told on the phone, 'We own your vehicle because we're the bank, you don't until you have the title. We can do what we please.'

Talked with a customer service representative; she was so rude about my vehicle being repossessed and being overcharged with outrageous fees.
I asked about paying over half to get the car back and still, that won't be enough. I'm dealing with the death of a loved one, plus financial hardship, and to take away what is going to pay the car note is just ridiculous.