Arvest Bank

It takes several attempts to get the truth from these people they just seem to want to tell you what they think you want to hear to get you off the phone and you can't take anything they say at face value

Well today I see Arvest is closing up some 31 branches. They omitted from saying it's really how they have lost customer retentions and the online banking that we now have tenders them and some locations obsolete. They stole my money by licking my account promised me they would allow me to view my account to avoid fees but then failed to do so. Causing me great harm they stole my money. We , you Arvest we're going to court

Arvest bank on national in springfield Missouri, is horrible Alejandro the supervisor, was rude mumbling things under his breath, I've never thought someone could be so unprofessional in my life just inquiring questions, I will definitely be finding another bank

I opened an account online and received e-mails informing me on the progress of my application. I finally received two e-mails, one that stated my application was being processed and another one stating that my account had been opened and there was a link taking me to their site where I could fund it from another one of my accounts, which I did $100.00). I then received an e-mail giving me my login ID and temporary password, so when I went to set that up, it wouldn't recognize the user ID they assigned to me. I then called customer service and she informed me that the account was being closed!!! I asked why abx she discovered that I didn't go to a branch location to sign documents! I never was directed IN ANY CORRESPONDENCE received stating I had to go to a branch location to sign documents. I even called the Clarksville, AR branch asking them if u needed to come there to sign documents and she said she wasn't sure. When I called the branch again to find out more info, the lady said she would have the branch manager call me. I want to state right now that I have NEVER been talked to in a more condescending manner than I was by this SOB! He was very rude and didn't want to try to solve the problem (which up to then, didn't know I had a problem). I'm now waiting on my $100.00 initial deposit to be sent back and I called them today to check in it and once again, got the "I'm not sure" answer. I will NEVER go to another Arvest Bank as long as I live. My mother and father were huge customers of that bank for years and moved a hell of a lot of money through them, particularly mortgages they received while living in Chenal Valley in Little Rock (2 Chenal Circle by the way). If I don't receive my initial deposit back within a week, I will go to the FDIC and report them (I also used to work for the FDIC) so I know that procedure very well.

No way to contact them or get access to your funds one you open an account. Their phone system sends you on an endless loop where you keep going back to the main menu without being able to talk to anyone or resolve any issues. Basically, they will take your initial deposit and you will never hear from them again. Fraud. Thieves.

Worst customer service of any bank I've ever banked with. All the reps/supervisors know how to do is site policy, not concerned at all about situational issues. Not sure how they have stayed in business when they have 0% loyalty to their customers. If I could give negative stars I would. Stay away from this bank.

Very convenient and loan process was very easy. Loan payments always correctly credited and no problems whatsoever. Friendly staff!

Am regular Business account holder here. Have moved several hundred thousands of dollars through my business account in last few months. Insulted when applied for small vehicle loan, offered 30% of value. All loan payments made perfectly on time over minimum of last 5 + years. Bank next door approved full loan in 30 minutes at same rates. Bottom line is no loyalty to large account holding business customers. Sad that you cannot get true Customer service from this local bank that knows me. Have better luck with online banks that don't know me at all, or just the bank next door. I STRONGLY DON'T RECOMMEND THIS BANK

Worst customer service! Does not have a user friendly system. The Treasury support group is horrible. No returned to phone calls or emails. They contact you after the end of business day and then ignore your requests. Not to mention the excessive fees they charge.