Chrysler Capital

Horrible company to deal with. I was off work and quarantined with Covid for 3 weeks in 2022. All of my other creditors worked with me and deferred a payment. Chrysler Capital is the only one who refused. They continued to stack up $400 in late fees until I could catch back up. I've tried to dispute the fees, but I can't even get anyone who speaks English, and they don't listen to what I'm saying... or perhaps they can't understand me any better than I can understand them. I will never use them again. I'll pay higher interest somewhere that treats me decently.

They have to be the worst bank on the planet. I make payments and the payoff balance doesn't change. Their support team speaks with broken English, with a Middle Eastern accent. It's a scam and a rip-off. I can't believe dealerships even use them. Now I'm stuck with this incompetent group of theives. Don't use them. They'll take advantage of you. A total rip-off.

They scammed me, a young buyer. They just took advantage of a young black man, which isn't right, and lied about my loan details to push it through, and took my warranty away. They're money-hungry scam artists.

Everyone who works for them are scam artists and incompetent. Yes, I said it! Incompetent, incompetent, incompetent. Scam artists. They don't do anything they say or honor their agreements. Sitting there and laughing at you, unprofessional people who can't do their job. They should be investigated for fraud. I do not recommend these individuals. I wouldn't even trust them to count quarters out of a gumball machine.

Had my new 2500 Ram for two weeks and it went in for a brake issue. It has been there for two months now and still no word on when it will get fixed. Was told I don't get a loaner or rental, and the dealership and Chrysler customer care don't seem to care.

Every interaction I've had with Chrysler Capital has been a complete disaster. I sent a certified check in September 2022, received my title and closing documents in the mail, and months later, they repossessed the car in February 2023 for "nonpayment." It took over a week of being bounced between management, accounting, and representatives (who couldn't help) before we finally got the car back.

Now, years later, while trying to trade in the 2019 Jeep, I find out they never released the title to the state. I contacted them, and they're refusing to release it unless I pay repossession fees. Fees that were added in error. I told them I have a recorded conversation from the original incident where their agent clearly stated all fees would be waived. Their response? "We have no way for you to provide that recording, so we can't accept it."

This is beyond negligent.

To start I wouldn’t trust these people to count the quarters out of my gumball machine. The customer service is so bad I’d rather speak pig Latin to a toddler. The only good thing I can say about this company is they will hire anyone. Listen if you just graduated 5th grade and you’re looking for a summer job THEYRE HIRING! You need the know the qualifications to work here? Literally not a thing! This company can single handedly end homelessness because they don’t know how to use a phone so you don’t need one to work here! One star because no one at this company takes a shower.

The worst customer service ever. They stated the car was damaged upon return. The charge for the damage is over $1000. The car was definitely not damaged. I will never buy or lease another Chrysler, and I strongly recommend you stay away from this company.

I have been trying to return my 2024 Dodge Ram lease. I have spent numerous hours on the phone with customer service and have followed their process of taking it to several dealers, but they will not take the truck back. I have called Chrysler, and Chrysler will not pick up the truck. I am contemplating filing a Better Business Bureau report and an FTC complaint on this matter. I do not want the vehicle; we cannot afford it, and no one will accept it.

Worst company I have ever dealt with. I turned my lease in early due to severe mechanical defects that Jeep couldn't fix. Jeep refused a buyback, and I was no longer eligible for lemon law. I was assured by CCAP employees via my dealership AND chat logs directly with CCAP that I would only be responsible for a disposition fee and no other charges would be associated with early termination. CCAP provided the dealership with the "actual payoff" amount. A check for this amount was sent to CCAP, and they applied it to my account and showed a $0 balance.

I received a letter in the mail stating that I would be sent my "final bill" with numerous other charges once they sell the car at auction. I immediately called CCAP and said I received this letter, and you guys said that "$495 was my final bill" and no other charges would be assessed. They told me that that information was incorrect, and I would be billed additionally, but they don't know what the amount will be. I escalated to a supervisor who told me the same. I escalated again to their internal exec team. I was called and told that the employees did give me the wrong information, but the original contract stood as it stated I MAY be on the hook for early termination charges. I explained that it wasn't my issue that their employees gave me the wrong information and they provided me with a $0 balance. They attempted to blame me, Jeep, and the Honda dealership for this but refused to take any accountability other than "sorry, human errors happen". I was very clear that if I am sent a bill for more than $495, then I will absolutely retain an attorney. I have so far filed complaints with my state AG office, CFPB, BBB.

This is 100% illegal for CCAP (or any company) to do under numerous consumer protection laws. I will NEVER do business with this company or any affiliated companies. I can promise them that I can and will hold them accountable to the fullest extent if they continue this nonsense.

I returned my 2023 Grand Cherokee on December 14, 2024. I bought it with the wear and tear package, but by the end of the lease, I still had to pay 600 dollars even though I had the wear and tear package. Furthermore, there was no damage to the car. I tried calling the company that provided me with the wear and tear package; they referred me back to Chrysler Capital, and they referred me back to the dealer. It was just a whole series of calls with no progress. Eventually, I had to pay, just to put the matter to rest. I do not recommend Chrysler Capital financing; they are terrible and I don't recommend buying the MOPAR financing package—that's just a waste of money. I hope this review helps because I wasted my money on nothing.

They have an excellent customer service department. They understand and are compassionate about your situation. I would recommend them to family and friends.

Chrysler Capital cannot even afford to send me the title to my car after I paid off my loan. Instead, I will be required to pay my state $35 for it. It turns out they don't have the resources to send it to a mailing address different from the physical address and refuse to issue a duplicate.

Told on 4/14 my $35 fee would be waived—still nothing. Called back, got the runaround. Feels like they don’t honor their word at all.