Connex Credit Union

So sad. Constant upgrades to their system with little or no warning. When trying to do online banking, there is constant frustration because the system is "down" quite often, too much for a banking institution. Limited hours at the locations. Simply quite frustrated with this organization.

If you prefer to make payments electronically from an outside account, think twice before applying for a loan through CONNEX. And if you like to pay extra principal, forget that too. I was placed with CONNEX when I purchased a new car a couple of months ago. I mentioned that I wanted to pay extra each month to pay off the loan quicker and was told there would be no prepayment penalties if paid off early (which I assume is true), so making extra payments wouldn't be a problem. I went online to make my first payment and had to hunt to find where and how to make a payment from an outside account. They clearly want you to pay from an in-house account, which I don't have (except for a savings account I was required to open with $25). After I finally figured that out, I tried to pay extra but the system would only accept the full payment amount and nothing more. I called CONNEX and was told I would have to wait "two weeks" after making the regular payment before I could pay extra principal online. Alternatively, I could travel to a branch to pay in person, by mail, or pay by phone. Phone payments include a fee of 3% of the payment amount. I'd planned on putting my full tax refund toward the principal, but since it's quite a bit more than the "regular payment" amount, I can't do it online. If I call, the fee would be over $100. Paying by mail or in person? Who uses checks anymore to make that type of payment? And I live an hour from the closest branch. If I had known how difficult CONNEX makes it to pay the loan, I would have opted for a half-point higher interest rate with the other loan company offered through the car dealer. Sometimes it's worth paying for convenience.

The "Unbank" checking account is pretty much a joke unless you follow all of their many rules and make all your debits at least 5 days before the end of the month, otherwise they don't post them until the next month and you lose the higher interest rate. They aren't very helpful when you call, everyone seems confused or in a hurry. I'll be moving my extra cash out of CONNEX.

This place is terrible charge you 3% to make payment over the phone. Wouldn’t cancel my account over the phone they told me I had to send them a letter to cancel account.
I wanted to make pay off payment of 9K so they wanted to charge me 270 dollars it’s ridiculous. If a dealership uses this place for car loan don’t do it.

Love my Connex Credit Union. Great products and service. Always a smile when interacting with the local branches and very quick to fix any issues that may arise

My most serious issue with the Connex Credit Union happened many years ago. I went to take money out and there wasn't enough left for me to withdraw and I had just been paid and check was automatically deposited weekly. I called the Credit Union and they said a withdrawal of $500 had been completed that day. I told them I had not done it and they asked me if my card was lost. I had the card on me. They said I could see photos taken from the security camera if I needed to or I should check with family to see if anyone took my card and used it. I suspected a family member had taken it and replaced it but wanted to see the film. I went into office and watched the video and sure enough it was a close family member who took the card and then took money out and then replaced it so I wouldn't know. I was devastated and in tears and the credit union employee was excellent at helping me. I lost the money because I was honest and said I knew the person. Otherwise I could have said I didn't and got the money back but I just couldn't lie so I was out the $500 and learned a huge lesson about guarding my credit cards.

Everytime I walk into a Connex Credit Union, whether its New Haven or Hartford, I always feel welcomed the minute I walk in. There are only seven locations which is not convenient when travelling, but the customer service and quality you receive far outweigh this issue! I use Connex as a Savings account and anytime I go in, the staff always takes the time to sit with me and discuss how I can improve or add to my savings (since interest rates are near minimal these days). Connex has free online checking, and even if travelling, there are ALWAYS ATM's I can use with NO FEE! Unlike big banks like BOA or Wachovia, I actually feel like I am valued at this place. I have also accumulated points and rewards over the past few years which equals more money or gifts!

Connex Credit Union has always supplied me with the best service. My paycheck was directly deposited there from my employer. Checking and savings accounts offered me a choice of options and the branches were convenient to my working and living locations. Once i was in need of a notary public and Connex was able to offer it without charge. The loans for my house and cars had low rates and were easy to apply for. There have been no additional fees like the ones I have found in the big banks. I also have received discounts from my insurance company because I am a Connex member.