Abound Credit Union

I would like to thank Caynan today for all her help. We had to submit my check for deposit at least 6 times due to my errors. She did not require me to visit the office on Monday to handle this issue in person. She explained what I needed to do, and then she submitted my deposit. The teller machine was very particular today and would not read my check, but Caynan was patient and completed my transaction. I received excellent customer service today. Thank you so much, Caynan.
Anna.

A good credit union to do business with. I like dealing with the bank. I will deal with the bank again if I need to do any banking with Abound Credit Union. I like the bank very much.

My credit score was damaged because they failed to report my automatic payment withdrawal from their bank and reported it as late. Then they fixed it but failed to report to the credit reporting company that it was their fault the payment was late, not mine.

I want to give a shout-out of recognition to Misty in Member Solutions. I was recently hurt and had to apply for my disability payment because I am now out of work, recovering from surgery. This is the first time I've ever done anything like this, and I'm not too inclined towards technology, so more than once, Misty has been so kind and patient, and always willing to help me however I need. And at times, that has meant going over complete documents, helping me fill them out, and understanding any confusion I had about the process. She has always gotten right back with me and has been very personable while going above and beyond just doing her job. Thank you, Misty, and you know I'll be calling you again. She has never made me feel inadequate because I don't understand computer stuff and online banking. This was my first time doing that too! I appreciate having someone who is out for my best interest and really listens to me!

Thanks, Amity

I wanted to take a moment to brag about one of your associates. Due to some personal setbacks over the past year, my accounts were placed under the assistance of Tiffany (x 6221). Good customer service seems to be a rare thing nowadays. Tiffany is definitely an exception to this. I have had to move around payments over the past few months because of my ongoing situation. I'm not one to do that usually, and it has been a source of stress. At no time has Tiffany made me feel bad about my situation. She has offered encouragement and has made it possible for me to make the best of what I have, helping me to hopefully get back on track in the near future. She does an excellent job and is a kind, caring person who is sincere. Give the lady a raise! My overall experience with your company has been positive. I just recommended you to a friend.

Fast and easy, was completed by the auto dealership which gave the load a .5% rate reduction over what I could have gotten myself.

Beware of getting a car loan through Abound Federal Credit Union.
I paid off my car and they refuse to send my title to me. They will NOT send my title. They said they mailed it to my bank. It makes no sense whatsoever. My primary bank knows nothing about it. I don't have a car loan with them?? WTH! I cannot get my title from Abound although my car is paid off in full! I spoke to an unhelpful, unfriendly CSR. I'm also not in a state where you get in from the department of motor vehicles. I'm going to have to see an attorney just to get my own title. It's preposterous.

A Past Issue: Before this and during the COVID--a check was lost in the mail for a credit card payment, later it was received and it was very late although I mailed it in plenty of time. They failed to notify the credit monitoring companies that I didn't actually have a late payment The post-date proved it. but instead, I have a 7-year blemish on my credit report. I spoke to a very pleasant CSR and she said that was correct that I was never late and suggested I write a letter of dispute to the credit card monitoring company--which I did and one of them removed it. Shouldn't they do that for me? They are sure as heck didn't mind reporting negative marks!

K. Rosina Helman #10963313

Very good service and availability. Easy to use on.line and phone services. Easy access to all information. I don't know what else to say

There is small bank that don't have a whole lot of great product offerings but they are a little more personal than other banks in town.

Fort Knox Federal Credit Union has always been good to me, my wife and my Youngest. They knew a teenager will need a car, they made it welcomed do do family business!

Fort Knox called me regarding a fraudulent transaction that they allowed to go through. When I requested a new debit card and the paperwork to dispute the transaction they failed to send to me until I called a second time. The turnaround time which was never communicated to me is 7-10 days. Fort Knox has poor customer service. I would recommend going with another credit union.

They repossessed my cars even though they were caught up. Refuse to give them back unless I pay them and the tow truck fees. They are con artists and thieves. I'm trying to lawyer up if anyone knows a good one.

They also added $1500 to my loan because they felt like it.

Also if you put any money in their account, they will take it for whatever they want whenever they want.

I had heard about the 5% cash back credit card and decided to go through the process of applying for it. It cost $10.00 to join the credit union. I had to send them a copy of my driver's license and social security card, along with the name and phone number of my nearest relative. I applied for the credit card and was informed that I had been approved ( of course, I have an 800 credit score). Now, this is where it got tricky. I was told to sign my credit card application via electronic signature. Well, good thing that I read everything. Firstly, they want you to sign a clause that says that the credit card is secured by all other accounts that you have with them and that they can take money from those accounts. Secondly, there as an additional application that they wanted me to sign, which was for "Application for Credit Insurance", which I did not ask for. I had to inform them that I didn't ask for that and then they asked me to sign something that says that I didn't want that credit insurance. By this time, my trust was lost. I had read previous reviews of Fort Knox Federal Credit Union charging fees and taking people's money..so, I've decided not to pursue this adventure. I'll settle for a 3% cash back credit card for gas purchases with my current bank, and not have to worry about losing any money. I had to escalate to a manager to get my $10.00 back since I had only been a member for 2 days. To the credit of the manager, she took care of it for me.