Texas Trust Credit Union

Tammany , the lady at the front desk , concierge , is the main reason I bank with Texas Trust.
She greets me with an honest smile and effortlessly goes the extra mile with pleasure.
She is an amazing asset to your Company. Please acknowledge her as an amazing employee

Good secured card. The CU is always responsive when i have an issue. The card helped me get an 800+ by monitoring for abnormal activity, 24 hour available bankers, and fee free atms,

Paid off a car in July of this year, and the check went to Texas Trust because the merger had been completed. I now have no title because it has been lost...... Somewhere between the merger and the time my payoff check was received at Texas trust. It is in Arizona title, so you can imagine with me in Texas what I am having to face. Texas trust employees have been very kind, but can offer no help other than "I must take on the quest myself.". I am a senior citizen and I do not travel, so traveling to Arizona and trying to maneuver through the DMV system is not an option for me. I did receive a release of lien letter, because I suppose they had no idea where to mail the paperwork to out of state dmv? Was a customer of Texas Federal Credit Union 25 years, and not once did they ever lose a title. So troubled...

Sluggish, outdated systems, and confusing requirements led to many headaches when using TTCU. I used TTCU for an auto lease that was converted into loan and I've had to create multiple accounts, set up auto-pay multiple times, and provide countless copies of documents that the bank should have taken care of during the auto purchase process.

Not only that, but at one point I had to wire money to TTCU to ensure the bank had enough money to cover the process. A huge mess, and a headache I'm looking forward to forgetting.

I have been with Texas Trust Credit Union now since 2017. My local branch was Qualtrust Credit Union until Texas Trust took over promising better services. What a joke. My current situation involves linking my business credit card to Apple Wallet. Texas Trust tells me they cannot do this because of security risk. Really? Why do I keep $1000 minimum in that account or pay a $9 monthly fee if this financial institution cannot function like it is the 21st century. In addition they are not compatible with Zelle for peer-to-peer transactions either. That includes both personal and business accounts. Given their complete amateurish approach to financial services, I will be moving all my finances both personal and business to an institution professional and modern enough to meet my needs. I highly suggest you do likewise.

Not one problem in five years. Payments were made automatically without any issues. Just paid off the car. It started as a lease but now it belongs to my son. Thanks Texas Trust!

I've been with Texas Trust over 30 years and recently during the Rainy part of the month I fell accidentally and the result was they moved two of the employees that witness the fall and when the guard bent down to help me get up he said I hope you didn't come in here with any injuries I was treated like I had the plague they never did do anything for me so be careful when you go into Texas Trust as a customer because if you fall on their property they'll treat you like crap they don't take care of you and they Mark you off after 30 years I've been with this Credit Union I've never felt more abused in my life there was no common courtesy there was no I'm sorry there was nothing at all

Gave me a chance to build my credit history earlier than most others would have when I got my first job at 15 years old and started with a checking/savings account, then a parent co-signed auto loan, then a personal loan as I graduated high school and needed funds to furnish my first apartment, have the credit card now with is awesome and updates payment status in seconds, not days. Not to mention the random but useful credit union member rewards they have partnered with certain businesses to offer its members! Love love love my credit union going on 18 years now!

Originally a Qualtrust federal credit Union member with an awesome card and great interest rates on everything, card, personal loans, auto loans, home loans, and everyday banking/savings. Been with them since I had my first job at 15 and was able to start to build my credit history earlier on in life given the opportunity from Qualtrust that was acquired by Texas Trust. Companies they’ve partnered with offer credit union member rewards/special pricing as well!

I have been so unbelievably unhappy with this bank. I agree with other posters who say they reorder your transactions or hold transactions pending to get as many fees as possible out of you. In addition today is the second time in less than 2 months that my direct deposit did not hit. It’s 8 am and still no paycheck in my account. And a payment that was on auto draft has gone through. I have zero confidence in this bank. It’s the worst I’ve ever dealt with.