GreenState Credit Union

I've had nothing but problems with GreenState Credit Union for both my personal and business accounts. Some of the major issues:

I ordered business checks in person and waited over a month, only to find out the teller never placed the order.

They would not approve an increase in my daily transfer limit to move my own money to an external account, Zelle, or even bill pay.

As I write this, they are still not allowing me to move funds from my savings account to my new bank.

It's ridiculous that I can't access my own money. I've already closed both my business and personal accounts and I do not recommend GreenState at all.

I don't normally complain or write bad reviews, but this is unacceptable.
The first bad experience started when they failed to remove my ex from the joint account, even though I asked them more than five times and even went to their office to do so.
Then, they would block my credit card for normal purchases like Uber. I was left stranded with no option to validate the transactions, no email, or alert notification, so I couldn't use the card because it was flagged as fraud. I understand the need for security, but I don't understand why I would not get a chance to approve the transaction.
Another horrific experience is that they allowed a check for over $1,000 to be cashed after five years, when all the banks in the world only allow six months!
Another incident occurred when I notified them that I was traveling abroad, and to my shock, I couldn't access my Green State app. I wrote an email to my contact asking why that happened, and she was unable to help me, asking many irrelevant questions even though I showed her a screenshot with the access denied. She explained this was for security and preventing fraud, which I understand, but at least give me a chance to prove my identity and let me access my account.
The last issue is when my ex linked a Costco card to my checking account and stole money from it and they let it happen. I did not receive any notification, nothing; they just let it happen. Where was the security in this case? They actually allowed someone to steal from my account and did NOTHING to prevent it. Stay away!

I took this from my Google review to save time: Stay away from this institution. They are new to the Omaha area. I applied for an auto and personal loan online. The number of back-and-forth emails asking for various documents was tedious when consolidated emails or a phone call would be better and make for a more personalized experience. It would take a few days to get a response, and the loan officer never answered his calls. His voicemail would suggest emailing him. I found out I had two separate loan officers handling the different loan requests, which was a hassle having to send duplicate documents. It was not a seamless process at all. There were no responses to emails or messages left with the representative from the 1-800 number who took a message for the loan officer. I have given up and, thankfully, received financing via another institution that did an excellent job.

Good luck trying to talk to someone. After being on hold for 20 minutes the call was basically disconnected. When I finally got a person they were extremely rude and talked down to me, like I'm an idiot. He didn't answer my question. Kept repeating his "script" which was irrelevant to my needs. So frustrated. Leaving asap! Going to a smaller credit union who values my business. GSCU is too big to care!

This credit union doesn't reward excellent customers, they try to get them to believe a 20% DTI is too high for a credit line increase.

Perfect payment history since account inception years ago. Perfect payment history on all my other accounts.

Stop using algorithms and start using your brain.

This actually pains me to write, but unfortunately I think people need to know that customer service and serving the customer is no longer a focus at Green State. When I first started using UICCU, it was a small credit union and was incredibly customer focused. People knew your name and all those cliches, but over time they have grown and grown and grown….and unfortunately the customer focus has given way to growth and now they are just another large financial institution. Today though is when I decided I will be moving most of my accounts from them. I was in a bind through some admitted mistakes on my part, and an issue with my employer and an expense check. So I got desperate because I am 1500 miles from home, and looked for a payday loan online. Didn’t end up going through with it, but for concerned it may be a scam. So I reached out to GreenState to give them a heads up for security. They locked me out of all my accounts so now I have no access to any funds. I explained my situation, but they were not at all interested in trying to find a helpful solution. Again, now customer care is not a focus. Not once did anyone I spoke with say “hey, let’s see if we can find a solution for you.” Not once.

So, I will be once again searching for a smaller bank or credit union that is truly customer focused. GreenState, unfortunately no longer fits that profile.

Outstanding customer service, and I was offered this card based on a soft pull a week after opening my checking account. Credit limit increases require a hard pull. Local and friendly, but large enough to offer a lot of products.

GreenStateCU. Gives people true truth in their cards. Setting up auto pay is a unique experience all by itself. Well worth it. I only talked with one person Logan Underwood and she is the epitome, and the benchmark for others to follow

I am still a relatively new member here at UICCU, or Green State Credit Union, however I can’t say enough positive things about them! Specifically Josh Hespen, as he took amazing care of me in the past and has saved me tons of money again. The speed and efficiency of the application, approval, and the closing process is amazing and effortless! If you’re looking for great rates and amazing customer service, Green State Credit Union can’t be beat. Ask for Josh!

Abysmal, horrific, awful! The customer service at UICCU is a nightmare! We tried, unsuccessfully, for A WEEK to have anyone return our phone calls. We even left a voice mail with upper management -- that he delegated to a subordinate, it seems he had more important things to do than attend to customer concerns! After repeated calling we were finally able to connect with someone that helped with our concerns, and we promptly closed our account and transferred our funds to another bank!! (at this point we finally received a phone call from the subordinate delegated by management) We had a home purchase that was nearly scuttled due to their nightmarish customer service! What an awful experience! We will never recommend this institution! One star is grade inflation!

We are going through a mortgage right now with UICCU. There has been NO communication despite multiple attempts on our part. They do not return e-mails or phone calls. We are less than a week from when we need to close, and they still haven't given us a closing date. I will never deal with this bank again!

I have been banking and utilizing both checking and savings account services at The University of Iowa Credit Union for over ten years. I experienced two problems which I have yet to resolve after moving out-of-state. I had difficulty getting my name changed on accounts after getting married and I have also had difficulty getting my husband added to a personal account. I was in contact with representatives in attempt to resolve these issues several times. Representatives are always nice but I gave up on actually getting it resolved. I would still rate this credit union very highly. The rewards checking consistently ranks as the highest interest return rate. Over time the perks of the program including stipulations and the interest rate itself have decreased but this is on par with all other credit unions.

University of Iowa Community Credit Union has been an excellent place for me to bank while attending the University of Iowa. They have tons of on campus ATM's to use and have many branches all over the Iowa City/ Coralville area to access. I have a rewards checking account with them and the rewards are tremendous. I get a great interest rate on my checking balance every month along with free nationwide ATM access. That means I can withdraw from any ATM at any point and they will refund all of the service fees. What an excellent perk. The only time I have ever had an issue it was resolved very quickly and efficiently. I was mailed an additional credit card which was separate from the one I had. I hadn't signed up for anything new through the UICCU. I went in and spoke with them about it and they did say I shouldn't have it and immediately cancelled it for me. All of the tellers are very nice and courteous. I do personally dislike how their online banking asks me to receive a verification text every time I log in from a new location, but I guess security is more important!

I held a savings account with the U. of I. Community Credit Union for several years and thoroughly enjoyed their services. They had the highest interest rates for growing my finances and always treated me well. I was sad to leave the bank when I moved to another state and needed the money for education. Needless to say, they were very professional when I asked about transferring the funds and closing my account.

UICCU is fantastic. Their customer service is wonderful and their products are top-notch. My husband and I become members of UICCU only a few months ago, but we have been more than pleased with our experience. The credit union offers, under specified conditions, more than 2% interest on our checking account balance. This is by far the best rate we have been able to find at any other credit union, bank, or money market account. Additionally, we have a car loan through UICCU. They offered a very competitive rate, and, any time we have had questions about the loan or other credit union policies, the staff has been very quick to respond and address any of our concerns.