Viriva Community Credit Union

I was approved fast because my credit was good. They were so much help. Easy biweekly installments are taken from my paycheck to pay off the loan

This past November, I led a small group of nine students to a social justice event in Crystal City, VA, and used my Viriva credit card "for incidentals" for the hotel rooms in our group's name. This particular group of students who attended is exceedingly responsible, and I have never had any reason to doubt their discipline and maturity - as one such illustration of their maturity, they were attending this event over a three-day weekend to learn more about racial justice, immigration, the environment, and much more. Even so, I have a personal connection with all of them, and would not have let them attend the event otherwise.

That said, since I paid off my credit card probably about a year ago, I hadn't used the card much since then, and was not looking for or expecting billing notices; when one came in January, I was shocked, but called in and paid it right away. Knowing that I would look into the matter immediately, I paid it, since I feared damage to my credit report.

Then, over several weeks, the Crystal City Marriott would not respond to my requests for a detailed listing of charges, which raised my suspicions. I was passed around from person to person on the phone, speaking with one person or another, but never getting answers - only promises.

With that, I began to suspect either negligence, or fraud.

For that reason, I entered the matter into dispute on February 19th, or so I thought, when I spoke to Tiara on February 19th. She later followed up with a phone call to me on Saturday morning, February 23rd, and attempted to transfer me to the dispute line at Mastercard; however, that went directly to a recording, saying that they were only open M-F.

With the matter still not resolved, I called VIriva again on Monday, March 18th, and spoke first with Maya, and then with Matt, each of whom assured me they would connect me with the proper person to assist. Additionally, I spoke with another individual yesterday who did the same thing, assuring me that the matter would be brought forth right away to management, and asked for the best number to reach me at. I waited by the phone all day, and again heard nothing. According to Alexis, employees failed to log both of those calls.

On April 9th, I called back and spoke with Alexis, who assures me she will send an escalated email to assist with this matter, but I am so far beyond shocked, appalled, and dismayed that Viriva has handled this matter the way it has - transferring me to a non-working dispute line, not logging customer service calls and concerns, and allowing employees to give empty assurances over months that management will address the problem - when in reality nothing could have been further from the truth.

To this day, more than seven months after the supposed transactions, neither Crystal City nor Viriva has provided any documentation of the substance of these charges, and it is long past time for the charges to be removed from my account.

I want to thank everyone that was involved with ease with the loan process and the opening of my checking and savings account . Especially ANNA. B. A class act Thank you again Michael Koukias I will recommend all my customers to use this great financial institution

I had a bad experience with this place. They have a small office located on Frankford ave just before Cottman ave. The branch is small but the staff is friendly enough. For those with credit issues they will accept almost anyone as long as you meet a few criteria. I had no problem getting the account and I’ve had major credit and banking issues in the past. I did run into an issue which led me to close the account. Someone charged my account without my permission and the bank refused to help me with it. Then I got threatening collection calls from someone in their main office. If you need a simple checking/savings account and live near this place, it’s decent.