PenFed Credit Union Car Loans

Opened up a savings account with PenFed in August 2021. Soon after that they locked up my account and I have not been able to gain access to my account or find out why they did this. I received no letters or information and I have contacted the bank via email 8 times and called at least 5. I wrote them a letter as well requesting they return my money. They have done neither. I would not recommend this bank at all.

Nothing more to be said. I got the car loan but it's a high interest account...

Auto refinance application with PenFed was a big mistake I’ve ever made. They have advertised a lower rate for auto refinance and I thought I would be able to get a better rate and save interests but no it was a mistake. They offered me more than double the rate from what I currently have. And now my credit score went down a lot because they had to do a hard inquiry on your credit report. So don’t do it. Don’t fall on their advertisement. You’ll regret!

I have had a number of different loans through PenFed and all have been great. I have been in the process of getting an auto loan and was sent a draft check. Wrote the check amount for what I was approved plus GAP (because it was indicated I could do so on the check) and they bounced the check at the dealership- humiliatingly. I was told a new bank check would be sent to me, it was never sent. I was then told a new draft check would be sent last night, and called today to find yet again it was not sent. FINALLY someone was able to help and send out a new check today and overnighted it. This has been such a terrible experience and I am so mortified.