PenFed Credit Union Checking Accounts

I have been with PenFed for about 6 to 8 years. Honestly, their rates for loans are amazing, but as for using them as primary accounts, it's not satisfactory. We are also having issues with their insurance loan department. We have $15,000 sitting in an escrow account because of an insurance payout, and they won't come to check the house. Despite setting up video calls and checks, the bank won't keep their word. As for using them as a primary account, for some reason their accounts don't work with Cash App or Venmo, or I can't get them to send out another card for my wife. I have requested it three times and still haven't been able to receive it. When you're on the phone, yes, they sound like they're helping, but nothing ever gets resolved. Half the time when we travel, they cancel our cards, and I'm like, 'I told you I was doing this.'

I have been with Penfed for 20 years and I must say that the customer service diminished in this company. They no longer care about the customer. They will give you false information and needless to say I waited 3 weeks for a debit card that I did not receive and they expected me to wait another 2 week to send another. I will question before joining this credit union.

I opened savings and checking accounts online. I also linked my other bank for funding the savings account when I created it. After a day or two, I could not log in because at first, it said something like login failed or wrong password. Then my account got locked. I phoned them, and they told me they locked the account because they needed to verify documents. Why didn't they ask for documents before suddenly locking the account? I uploaded the documents on Thursday and phoned again to make sure that they received them. The guy on the other end said that by Monday, things should be okay. It's the end of Tuesday now, and the login is still locked. They may be a big credit union, but I won't trust them as reliable. Always keep a plan B, because what if they make your account inaccessible out of the blue when you have a deadline for a payment!

Update: I edited the above comment to replace "bank" with "credit union."
Status update: The account is still locked. What is the use of an account if it remains locked for review even after more than a week of uploading documents?

Penned is a joke I opened an account i was being told they were just as good as Navy Federal. No ways close to Navy Federal. You deposit money and it doesn't go to your account balance right away you ha e to wait days . I will be closing my account with them. Penned is a JOKE!!!!

Went into the Temple office this morning at 11:30, 30 Nov 23, no line. Asked the teller to throw away a juice box for me. I told her there's no trash cans either outside or in the lobby. You would of thought I asked her to make me a sandwich. She said there's a trash can in the bathroom. I went into the bathroom and threw away the juice box.
Then I left without doing any of my planned transactions.
I've been a member close to 40 years I'm old school this is the type of poor customer service that causes me to pack up my accounts and go someplace else.
It would of taken 2 seconds for the teller to throw it away or make the trash can available to me.
We usually wait for Brandee Love just an outstanding professional but she wasn't available today.
I won't make this mistake again. I'll wait for her or come back when she's working. Competition is too keen now a days and easy to go someplace else.
Very disappointed. I

The bank itself is fine. Their issue lies in the fact that its almost impossible to log in. Constant access denied errors on a weekly basis. Having to frequently refresh the page to get all accounts to show up. Leaving this bank and never looking back.

Don't trust this bank, they do not protect your money. I lost my iPhone and Wallet and within hours notified them, provided police report and proof of new iPhone purchase and they still denied my claim. I am shocked every other financial institution assisted me and was able to credit me back my stolen unauthorized fraudulent activity except PenFed. I would think twice before opening account with PenFed as they do not protect your money.

Disputing charges is very difficult and having to call multiple times to try and figure out what is going on. Also they will put a hold on your deposit checks up to the max allowed, it is ridiculous!!

BEWARE! Great company as long as you do not need any service!!! Completed a request for a new Debit card online 2 months ago, NOTHING! So I have them call me, first person wasted 8 minutes of my time, all the while making me provide personal information, then dumped me over to the fraud department without providing any information to the rep. Had to give out personal information again! Kept being put on hold, some Hole at PENFED cancelled my previous card as fraud, that was not the case!! 25 minutes later I am advised that another card will be mailed to me. I wanted to change the address but that meant being put on HOLD AGAIN. HORRIBLE COMPANY FOR GETTING SERVICE!

Since PenFed is now no longer a part of the Credit Union Co-op banking system, we have nowhere to deposit cash and PenFed has not been helpful in assisting with getting cash deposited to my account. The nearest PenFed cash deposit machine to me is in Salinas, CA and we live near Seattle, WA.
What a disservice to their own members! Needless to say we’re moving to Navy Federal. :-)