Provident Credit Union Checking Accounts

Not good stewards of your money. Refused to expedite card replacement. It's taking two weeks and I cannot access my money. I have been a customer for over 30 years. They put you on hold on the phone indefinitely and don't care if you are helped or not.

Ever since Covid the charges have been ridiculous I was charged 28 dollars for being .75 cent short . Then I had a gas over draft fee and they charged me twice and said contact the merchant and it was clearly them. I wish I could attach the picture so you guys can see . I messaged the inbox people and they didn’t even read it they just said dispute it so either their software is not up to date or they are trying to make money and because I was charged 28 dollars for .75 it’s that. You do not make money with banks and I’ve moved to chime I get paid that next day. Don’t keep your money in one place guys it’s not worth it these days they are getting ever penny unearned !!!!!

I have been with Provident for several years - and the service has been good. Sadly, the branch near me burned down and they are probably not going to reopen it. I have to do a very long drive to get to a branch - it takes me more than an hour to get there and back. Thankfully, they have good online banking. But lately I have had a problem and Provident has not been very helpful. About two months ago I made an online purchase and the company I bought from was a scam. I got a new debit card and since then, I have only purchased from companies I know are trustworthy. And yet, that fraudulent company somehow got my new debit number and charged me again for something I never got to begin with. I went to the branch to talk to someone about it and mostly I got "I don't know" as an answer to my questions. I called again today to try to get some answers and the person on the phone got downright rude with me (he had been rude on the phone the day before also). I really need some answers to my questions so I asked if I could speak to a supervisor and the man on the phone got exponentially more rude. He would not transfer me to anybody and if I call back, I only get him. When I was in the branch I couldn't get answers and I can't get answers on the phone. I am concerned about getting another account and debit card since it didn't work the last. time. The people that work in the branch are very sweet, patient and are good listeners. I have left a message for a callback and never once have I received a callback. If you call the branch, you are put directly into the callback menu as they are too busy to answer questions on the phone. I do not like switching banks. I want to work this out. But there is nobody I can ask about how to protect a new account - how to block this unscrupulous business from gaining access to my debit card and then my account again. I do not want to go through this again. I am retired and I only have a small amount of money - I cannot have these businesses. taking money out of my account when I didn't even buy anything from them. I would like to know if I should report this to the FTC or somebody. I feel like nobody cares. I would like to know if they are open on Saturday so I can change my account and debit card then but nobody answers the phone. Please, please, Provident - do better. I'm trying to work with you but all I'm getting is silence, promises of callbacks that never happen, rudeness from the guy that answers the phone, and my branch burned down.

I am done with Provident, They bounced a perfectly good E-Check for DMV and cost me more than $100 extra dollars in the process. When I called to inquire they deny that it ever happened. Dont trust your money with these people, this only the lastest in string of error that have cost me money.

This is the worst place I ever open a checking account, yheh over charge fees every time they can, even if you already make deposits and shows you have avail money and the people they have to answer call for customer are use less they keep repiting the same thing over and over very bad experience, if you look for credit union san mateo credit union is the best, I have another acvount with them, the best in bay are sf

Provident is the only bank I currently hold an account with, and I have been very pleased with them overall. The customer service is excellent, and they do not mind taking extra time to explain things to me when I get confused. When I needed a new debit card because the code had worn off of mine, they made me a new one in less than five minutes, and handed it to me before I walked out the door. I loved this, as I have had cards get lost in the mail before, and also needed the new card as soon as possible.

There are only two reasons why I am giving them a four instead of a five. Firstly, while there are branches everywhere in the San Francisco bay area, the minute you go to a different region of California, they evaporate. The one I use now that I live in the northern part of the state is the only branch for at least fifty miles in any direction, and I have to make a twenty minute drive to get there.

Second, their hours are not good, even for a bank. They have NO open hours on Saturday, which means that if you work a full time job during the week, there is literally no time you can possibly come in... although this isn't as big an issue as it could be, since they have easy, accessible online banking.
Aside from those two flaws, Provident is great, and I would heartily recommend them to my friends. They are friendly, give great customer service, and they never, ever saddle me with hidden or unexpected fees.

I love this bank!!!! Too bad I am no longer in CA and therefore have to use their sister bank in Texas. In addition, they have mobile check deposit, which makes it even more convenient for me to make some of my deposits. Even though I no longer reside in CA, I still always make at least one trip to one of their branches every time I visit CA. And, I must say that each and every experience has been extremely pleasant. Their customer service is excellent and the wait (if any) is always very short. The branches are always very well kept and their location is easy to find. Their employees are extremely knowledgeable, patient, and informative. Best of all, I have this super checking account with them that allows me to earn interest at a higher rate in comparison to other bank's checking or even CD accounts. The checking account is 100% free, meaning that there are no fees. I only need to meet 3 simple requirements in order to get the interest. If I didn't meet the 3 requirements, there is no penalty either, just that I don't get my interest for the month. I am so glad I learned about this place and will definitely recommend it to all my friends and family if they are looking for a new place to bank with.

The application process is very easy. I actually was able to apply and get approved for an account within matter of minutes over their website.

They have yet to disappoint :)