SoFi® Checking Accounts

My experience with this company has been awful. I have been trying for weeks to log into my account after the initial set up. I have been completely unsuccessful. When I tried to contact the company via chat, I learned that one must log into their account before chatting with the awful company. I'm so sick of traditional banks that I wanted this to work and be better than what I've had to deal with in the past and it turned out to be worse! I only chose 1 star because I had to choose a rating before submitting this review.

Terrible experience; there were returned payments and deposits. No fixes, no apologies; I canceled my accounts. The staff was incompetent, and there was no resolution. The complaint department, Managers, and customer service were not helpful.

They stole my money. Do not do business with them. They are fraudsters, and I don't see how the government hasn't shut them down already.

I was tricked by a merchant into making a payment for a service that was complete, and when I reached out to my bank to explain that the charge was the incorrect amount, the bank did nothing. SoFi did not even explain to me why my dispute was closed; they did not inform me of anything. I had to call to explain the same situation to them. I wish I had banked with Chase or Bank of America; at least they care about their customers. These internet banks are not trustworthy, and the customer service is not there. I still have not received my money back.

Up until just over a month ago, I never had a problem with SoFi, but now I would say they are the worst bank in the industry, even worse than Bank of America.

I bought a sofa in Colombia, which is where I currently reside, and never received it. I used my SoFi debit card, so I filed a dispute with them. Sixty days later, the retailer tells me since you filed a dispute, we are not going to issue a refund; you will need to take it up with SoFi.

For the past 30 days or so, I have been writing to SoFi's dispute team, but the only thing they will tell me is 1) the merchant is allowed a certain amount of time to respond, and 2) SoFi can take 90 or more days to review this issue.

Despite my question about exactly how much time the merchant is allowed, or my other question about where we are in the process and whether we are getting closer to a resolution, they simply send me the standard responses I already noted.

Additionally, I filed a complaint with SoFi's resolution team about the fact that their dispute team will not tell me anything beyond a standard response, and they replied, saying sorry, we understand it can feel daunting, but "insert standard response here.” However, if you have further questions, please email me.

I have emailed David at SoFi, and he does not reply at all; he ignores me. I have used standard English to express how depressing this is and to please have someone tell me something I don't know, such as exactly how many days the merchant has left to reply.

Anyway, I do not recommend SoFi; they will simply treat you poorly. Keep you uninformed and feed you nonsense.

This has been ongoing since April 4th.

Don't trust them! They'll allow you to be completely robbed of all your funds through fraud and then say it's not. I've had 15 transactions happen in a matter of an hour, amounting to over $127. They claim it's not fraud. Then they freeze your funds and don't give you access to the remaining money in your account.

They talk in circles and will not further investigate all these charges from another country. I've made a police report at my local police station. Save yourself the stress and keep your hard-earned money by avoiding SoFi banking.

These positive reviews are fake. Be careful with this online bank that does not have a nearby onsite location for additional support. They have the worst customer service and client support team out there. If you have a bad banking experience and become a hopeless victim of their tedious banking policies, contact the Consumer Financial Protection Bureau to straighten them out.

Absolutely horrible! Do not bank with this financial institution. I signed up for the account because I needed to get the $300 bonus. I have about seven to ten thousand dollars a month in deposits. But because they were taking and counting small direct deposits that were not from my employer, at the end of the 30 days, they told me I did not qualify for the $300 bonus. Even though I was told by a representative that only my paychecks would count, and I would definitely get the bonus. They literally dropped me over $300! Clearly, they are only interested in profits, and they seem to need the money more than I do. I am going back to Chase. Don't waste your time. They do not accommodate their customers. They lost a good one! thieves!!

Worst bank ever, completely oblivious when it comes to their securities and trading, froze my account multiple times, and I lost thousands of dollars. I closed the account, and what did they do? They immediately suspended and locked my checking and savings account, my primary checking and savings account. They've got no answers, no results. Bills are going unpaid, and these incompetents give me the same story, which is absolutely nothing. Some guy somewhere, who they can't talk to, knows something that they know but can't say. It's all nonsense. Run, go to any other bank.

Sofi Bank is deceptive and untruthful. Their dispute process yields no returned funds on fraudulent transactions, and they do not adhere to the terms of their referral bonuses. Seek alternative banking options for your needs.