Webster First Federal Credit Union Checking Accounts

I used to use Webster Federal Credit Union - as in past tense. While I was acustomer there, they messed up the order of deduction and caused me to bounce 2 checks, which then incurred fees from both them and the recipient of the checks, totaling $100. I called to get this issue resolved and was told that they could only do me the "courtesy" of refunding ONE of the fees, at $25. Gee, thanks. So basically they messed up, cost me money, caused me to look irresponsible and untrustworthy, then refused to make reparations.

Never going back.

I have been a customer of Webster First since my mother had to deposit and withdraw my money for me. At age 21 I still use their services.

I recall one occasion in which I had overdrawn my debit card several times with no notification from the bank. I was very upset by this so I went to the bank to see if I could get some of the fees reversed. Not only did the banker reverse my fees, she recommended that I get the app and gave me all the information and paperwork I needed to check my account regularly.

I plan to continue being a customer at WFCU for the foreseeable future.

I went to Webster First looking for a new place to house my accounts when I became disenchanted with my other 'small town bank'. I prefer the smaller banks to the very large institutions because I do not want to be treated like a number, nor do I want to be treated as if my business is not valuable because I am not a multi-million dollar corporation.

That is exactly what I found at Webster First. I spoke with a window teller and an accounts specialist on my first visit, and I was treated with courtesy and friendliness. In addition, Webster First had exactly what I was looking for... free transfers of funds from one account to another in the case of an "oops" which happens every now and then (meaning overdraft protection from your own accounts).

I even called two weeks after opening the accounts, and the associate I spoke with was very helpful, friendly, and personable as she answered my questions. Although I have only had my account with Webster First for a couple of months, I have been very pleased. In addition to the 'small bank' feel, I have the backing of all of the federal credit unions... which also makes banking during travel very convenient!

I joined Filene Credit Union a few years ago and continue to be a member now that it has become Webster First. The transition from Filene to Webster was merely a name change and in general the same policies apply. I have a checking and savings account.

Pros: There is a free mobile app and online banking is also extremely easy. I mostly use the mobile app to check my balance and deposit checks. How cool is it that you can take a picture of your check and have it instantly deposited, without ever physically going to the bank? I also like the bounce protection program. Sometimes the tellers in person can be quite helpful and nice. Also, it is free to transfer money to and from accounts at other credit unions and there are no teller fees.

Cons: Why do I get charged debit fees? This is a credit union, not a for-profit bank. I stopped using my debit card for this reason and instead use a different credit union for debit purchases. Also, some of the tellers have been less than friendly when conducting simple transactions.

Compared to other credit unions: Webster First is okay, but not the best. I have a second credit union membership that is far superior, with auto-enrolled bounce protection, free rainy day account, NO FEES on any type of anything, free checkings and savings, everything. In comparison, Webster first is just.... good, but I have seen better.

Compared to for-profit banks: I would recommend a Webster First Federal Credit Union account over ANY for-profit bank. Webster First will offer the same services as a bank for less fees. Webster First is better than any bank at all. (Why do people even have banks, when they are for profit, meaning they WANT to make money off you?) If you live in Massachusetts, enjoy mobile banking, and want the same services as a bank, this credit union's for you.

I have been a long time customer at this Credit Union stretching back to when Saugus Federal Credit Union was here. Saugus Federal Credit Union was great and Webster First is amazing too. There was seamless integration between the two branches when SFCU was bought out, and I have never had a single problem here. All of my old accounts carried over without any problems, and the tellers behind the counter are always very friendly and very helpful. I'll continue to be a customer here for as long as this Credit Union is around. It's very nice and well-maintained and family friendly as well. I've recommended numerous people to this branch already and everyone that has gone there has had the same positive comments that I've had.