Webster First Federal Credit Union
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1 Star Rating
Terrible—they mark payments as late even when they are on time. I do not recommend it.
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Webster First Federal Credit Union
Webster First is a credit union, not a bank, which means that its focus is on its members, not shareholders. In fact, when you join Webster First, you won't be just another customer, you will be a member owner! Webster First makes it easy to manage your money. With services like online banking, mobile... show more
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Webster First Federal Credit Union Reviews
2.8
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Webster First Federal Credit Union
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1 Star Rating
Both my brother n I visited Webster First Federal Credit Union, Winthrop location, Wed. July 28, 2021, which together we take care of our banking every Wed. for quite some time. My brother will go in conducting his banking through the ATM machine, while I wait outside in my vehicle with my handicap daughter. Once my brother Michael has completed his business, I will then go in and conduct my banking as well as do my deposits for our business. During this time my brother will sit with my handicap daughter Marissa until all my banking is complete. My husband and my son all have been banking with Webster First, for many years. We started with this Winthrop branch, since they opened years ago. In addition to our personal banking we also trust and value Webster First Federal Credit Union to also be a part of our business bank account as well. Unfortunately, this particular day, my brother was taking longer than usual, I could not go in and leave Marissa, so i patiently waited. Usually his banking was quick, i felt this is not the norm, something is wrong. Finally, when my brother Michael told me and our Mom, Margie who was on the phone with me, the whole time, now she and I listen to my brother explain in detail what took place. My brother went in used his normal Santander ATM card, as he always does, even pays the initial fee, every week just to help me out while i conduct my business, while he watches his niece Marissa. Michael stated he was able to withdraw his finances with no problem, however his card got jammed into machine. A young employee came out to foyer and politely said she would obtain his card and simply give it to him, she asked him if his business was finished and he stated yes, he withdrew his monies, he has completed his transaction he just needed his card back. She got his card and like she said was going to give it to him, then all of a sudden, she raised her voice, and said "im not giving this to you, this is not your card. The card is our MOM's card which my brother is the beneficiary, and your institution has been giving my brother money using this card for quite some time. Our complaint is a woman in an office Ms. McQue, never went out of her way to even diffuse the problem. I know, with our family name and business we conduct there, she could have maybe taken some type of initiative and called Santander bank call my Mom, or even call my husband or myself. Instead she was extremely rude, unprofessional, in fact incompetent and lacked customer service skills. In stead of trying to talk slowly and at least try to make an effort to try to make the customer happy, she takes his card and shreds it, just to add to this awful and inconvenience situation. This to me was an act that displayed cruelty, and in a sense bullying. She knew and took total advantage of the situation but in a very negative and unprofessional way. I just want to remind you, this institution has been allowing my brother to withdraw or deposit money weekly using this card which was taken from his possession, i myself find that to be somewhat of a criminal act of thievery, where a young lady takes my brothers card, basically she took his personal property. My husband, my son, my mother, my brother and our business partner all feel that just maybe if Ms. Mcque was not so indulged in eating her lunch, she may have acted differently, but at that moment her priority was to continue eating while speaking, then shreds the card so to expedite the whole mishap, so she can continue eating, without interrupting her continuous chewing of her food. But this act alone in addition to the unprofessional way this was handled, has now led my family to close out their personal, as well as the closure of our business accounts. We will make this known to our fellow businesses and acquaintances who conduct their banking with your institution. Your so called attributes, stating, "Webster First Federal Credit Union, where strength you can depend on", "we pride ourselves with the highest level of service", "we value our members our neighbors, we support our customers". Unfortunately these are attributes that absolutely are false to your "institution". Sincerely.
Product: Webster First Federal Credit Union Business Services
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Webster First Federal Credit Union
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5 Star Rating
Verified CustomerAwesome bank great customer service I’ll recommend this credit union for their excellent services and openness with their customers
Product: Webster First Federal Credit Union Personal Loans
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Webster First Federal Credit Union
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1 Star Rating
Stay far away! Long time member denied for a HELOC. Reasons given are incorrect. Last I knew you had to actually have or previous had delinquent credit in order to be denied due to delinquent credit. Myself and spouse have good credit and zero delinquencies ever reported to the credit bureau. They withdrew the appraisal fee from my account on March 10th, got the denial letter on the 19th and still no refund as of March 20th. When I called to ask I'm told it will be processed early next week, seriously? Poor member service. I should have known better than to apply here once I saw their document check list. I had to provide more paperwork than all paperwork requested when I purchased my home and refinanced it twice, combined. I will be closing all my accounts after being a member for almost 10 years. There are way better credit unions out there that actually want your business. Go elsewhere.
Product: Webster First Federal Credit Union Home Equity
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Webster First Federal Credit Union
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1 Star Rating
Two big problems with this credit union. 1. The people who work in the local branch remind you of Roz the secretary in Monsters, inc. I am 51 and they give me that feeling that my teacher hates me and I am somehow responsible for her misery. I avoid going into the branch at all costs. 2. I signed up for autopay which timed out after a year and it's impossible to set it back up I've tried several times, the option is Disabled. I speculate that they want to make you think you are all set until you are way overdue, then you get a scary call from "collections" this is the first communication that you are overdue. Someone named Erica, or Erin, or Lindsey asks you to call her back, then you call freaked out because you aren't at a computer to check your account, but she never answers, you leave a voicemail that is never returned. Credit card companies do this--Care Credit is famous for this, you don't hear a word that you are overdue until you are in default and your 7.99% rate is now 29.99%. Sure, we should be aware of what we owe and make payments but when autopay silently ends without any notice that is a different scenario. They want you to fail so they can make money off of your failure. This is also how US homeowners lost their homes when the 2008 housing bubble burst --banks gave out huge loans knowing homeowners wouldn't be able to afford their payments once the rate changed. I'm all set today after catching up, I am fortunate to be able to catch up, but WFCU I am onto you.
Product: Webster First Federal Credit Union Home Equity
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Webster First Federal Credit Union
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1 Star Rating
This place is horrible. Looking for another bank. They cant get things done right the first time. Have to constantly call or stop in. Getting to be a real pain. Im just glad o dont have a loan with them.
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Webster First Federal Credit Union
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1 Star Rating
The only reason I'm a member here is because I was in desperate need of a cash advance on a credit card. I needed to pay for an emergency where a credit card couldn't be used, and this was the nearest bank near where I was at the time. Not only did they require me to fill out all of their forms to become a member, but they also took forever to do the actual cash advance. This was only the beginning of my troubles. Fast forward several months, and the bank decided to (like another review here) charge massive overdraft fees due to an incorrect order of processing. While they did refund me for only two of the four overdrafts that this caused, I still had to deal with the bounced check fees, late payment fees, and two other overdrafts that ended up costing me well over $200. I immediately asked to cancel my account, but they will only do it in person and not over the phone. I still kept my account open because the nearest branch is over 30 minutes and they all close are terrible hours. In an effort to use up the last $30 in my account, I purchased something for slightly over $25. They charged me yet another overdraft fee in this instance because there is a requirement to maintain at least $5 in your account. HELLO FINE PRINT. I spoke to a representative on the phone about this issue and she was rude and acted like I should have known. At this point, I am taking time off work to go visit a branch and close my account in person. I don't even want my $5 back, since I'm not $24 negative due to that idiotic fee. I've never seen such incompetence from a financial institution before and I've dealt with some of the worst!
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Webster First Federal Credit Union
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1 Star Rating
I was a member of the Industrial Credit Union (ICU) located in Boston, an institution that decided to sell itself to Webster. ICU had a single ATM, a single branch, and an amazing array of member benefits (interest rate on my account never dropped below 1%, my credit card late fee (never used) was $5!, and no charges for overdraft protection). Most importantly, I could call the union and the person who picked up knew who I was. This was a small and inconvenient institution and I loved it. There was never a chance for any charges, the people helped at every level, and no one tried to sell me anything.
This is a direct contract to the new ownership: Webster First Credit Union. There seemingly is a fee for almost every service. I receive sales mail and email continuously, and finding a person to talk to that knows what they are doing is very difficult (the exception is the crew at the original ICU branch)
This is a direct contract to the new ownership: Webster First Credit Union. There seemingly is a fee for almost every service. I receive sales mail and email continuously, and finding a person to talk to that knows what they are doing is very difficult (the exception is the crew at the original ICU branch)
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Webster First Federal Credit Union
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1 Star Rating
I used to use Webster Federal Credit Union - as in past tense. While I was acustomer there, they messed up the order of deduction and caused me to bounce 2 checks, which then incurred fees from both them and the recipient of the checks, totaling $100. I called to get this issue resolved and was told that they could only do me the "courtesy" of refunding ONE of the fees, at $25. Gee, thanks. So basically they messed up, cost me money, caused me to look irresponsible and untrustworthy, then refused to make reparations.
Never going back.
Never going back.
Product: Webster First Federal Credit Union Checking
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Webster First Federal Credit Union
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5 Star Rating
I have been a customer of Webster First since my mother had to deposit and withdraw my money for me. At age 21 I still use their services.
I recall one occasion in which I had overdrawn my debit card several times with no notification from the bank. I was very upset by this so I went to the bank to see if I could get some of the fees reversed. Not only did the banker reverse my fees, she recommended that I get the app and gave me all the information and paperwork I needed to check my account regularly.
I plan to continue being a customer at WFCU for the foreseeable future.
I recall one occasion in which I had overdrawn my debit card several times with no notification from the bank. I was very upset by this so I went to the bank to see if I could get some of the fees reversed. Not only did the banker reverse my fees, she recommended that I get the app and gave me all the information and paperwork I needed to check my account regularly.
I plan to continue being a customer at WFCU for the foreseeable future.
Product: Webster First Federal Credit Union Checking
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Webster First Federal Credit Union
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5 Star Rating
I went to Webster First looking for a new place to house my accounts when I became disenchanted with my other 'small town bank'. I prefer the smaller banks to the very large institutions because I do not want to be treated like a number, nor do I want to be treated as if my business is not valuable because I am not a multi-million dollar corporation.
That is exactly what I found at Webster First. I spoke with a window teller and an accounts specialist on my first visit, and I was treated with courtesy and friendliness. In addition, Webster First had exactly what I was looking for... free transfers of funds from one account to another in the case of an "oops" which happens every now and then (meaning overdraft protection from your own accounts).
I even called two weeks after opening the accounts, and the associate I spoke with was very helpful, friendly, and personable as she answered my questions. Although I have only had my account with Webster First for a couple of months, I have been very pleased. In addition to the 'small bank' feel, I have the backing of all of the federal credit unions... which also makes banking during travel very convenient!
That is exactly what I found at Webster First. I spoke with a window teller and an accounts specialist on my first visit, and I was treated with courtesy and friendliness. In addition, Webster First had exactly what I was looking for... free transfers of funds from one account to another in the case of an "oops" which happens every now and then (meaning overdraft protection from your own accounts).
I even called two weeks after opening the accounts, and the associate I spoke with was very helpful, friendly, and personable as she answered my questions. Although I have only had my account with Webster First for a couple of months, I have been very pleased. In addition to the 'small bank' feel, I have the backing of all of the federal credit unions... which also makes banking during travel very convenient!
Product: Webster First Federal Credit Union Checking
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Webster First Federal Credit Union
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4 Star Rating
I joined Filene Credit Union a few years ago and continue to be a member now that it has become Webster First. The transition from Filene to Webster was merely a name change and in general the same policies apply. I have a checking and savings account.
Pros: There is a free mobile app and online banking is also extremely easy. I mostly use the mobile app to check my balance and deposit checks. How cool is it that you can take a picture of your check and have it instantly deposited, without ever physically going to the bank? I also like the bounce protection program. Sometimes the tellers in person can be quite helpful and nice. Also, it is free to transfer money to and from accounts at other credit unions and there are no teller fees.
Cons: Why do I get charged debit fees? This is a credit union, not a for-profit bank. I stopped using my debit card for this reason and instead use a different credit union for debit purchases. Also, some of the tellers have been less than friendly when conducting simple transactions.
Compared to other credit unions: Webster First is okay, but not the best. I have a second credit union membership that is far superior, with auto-enrolled bounce protection, free rainy day account, NO FEES on any type of anything, free checkings and savings, everything. In comparison, Webster first is just.... good, but I have seen better.
Compared to for-profit banks: I would recommend a Webster First Federal Credit Union account over ANY for-profit bank. Webster First will offer the same services as a bank for less fees. Webster First is better than any bank at all. (Why do people even have banks, when they are for profit, meaning they WANT to make money off you?) If you live in Massachusetts, enjoy mobile banking, and want the same services as a bank, this credit union's for you.
Pros: There is a free mobile app and online banking is also extremely easy. I mostly use the mobile app to check my balance and deposit checks. How cool is it that you can take a picture of your check and have it instantly deposited, without ever physically going to the bank? I also like the bounce protection program. Sometimes the tellers in person can be quite helpful and nice. Also, it is free to transfer money to and from accounts at other credit unions and there are no teller fees.
Cons: Why do I get charged debit fees? This is a credit union, not a for-profit bank. I stopped using my debit card for this reason and instead use a different credit union for debit purchases. Also, some of the tellers have been less than friendly when conducting simple transactions.
Compared to other credit unions: Webster First is okay, but not the best. I have a second credit union membership that is far superior, with auto-enrolled bounce protection, free rainy day account, NO FEES on any type of anything, free checkings and savings, everything. In comparison, Webster first is just.... good, but I have seen better.
Compared to for-profit banks: I would recommend a Webster First Federal Credit Union account over ANY for-profit bank. Webster First will offer the same services as a bank for less fees. Webster First is better than any bank at all. (Why do people even have banks, when they are for profit, meaning they WANT to make money off you?) If you live in Massachusetts, enjoy mobile banking, and want the same services as a bank, this credit union's for you.
Product: Webster First Federal Credit Union Checking
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Webster First Federal Credit Union
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5 Star Rating
I have been a long time customer at this Credit Union stretching back to when Saugus Federal Credit Union was here. Saugus Federal Credit Union was great and Webster First is amazing too. There was seamless integration between the two branches when SFCU was bought out, and I have never had a single problem here. All of my old accounts carried over without any problems, and the tellers behind the counter are always very friendly and very helpful. I'll continue to be a customer here for as long as this Credit Union is around. It's very nice and well-maintained and family friendly as well. I've recommended numerous people to this branch already and everyone that has gone there has had the same positive comments that I've had.
Product: Webster First Federal Credit Union Checking
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Webster First Federal Credit Union
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5 Star Rating
Webster First Federal Credit Union has two branches in the town of Saugus, MA. Webster First bought out our local credit union Saugus Federal Credit Union about a year ago. I have a checking account, savings account, and personal loan that were originally started with Saugus Federal Credit Union. Since the merger of the two credit unions I have not noticed any changes other than the name, and have been completely satisfied. The bank has the feel of a local small town bank. I love that they give out stickers instead of candy to kids, and have toys available to entertain my child while I do my banking.
Product: Webster First Federal Credit Union Personal Loans
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Webster First Federal Credit Union
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4 Star Rating
Webster Credit Union is what a small town bank should be. When you go into the branch, you are made to feel welcome. The tellers are there to help you and do so in such a friendly manner, not at all like the impersonal transactions that seem to come from the bigger banks. I found they were quick to suggest ways to better invest money that was in a savings account, but there was no pressure and it simply felt like helpful advice to consider. The fees and conditions are all right up front, nothing hidden and no surprises. I definitely recommend Webster Credit Union for anyone in the Worcester County area looking for a great savings account situation.
Product: Webster First Federal Credit Union Savings & CDs
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