American Airlines Federal Credit Union Credit Cards

Do not open any accounts with this company!!! The manager named Jose Arais is very rude, disrespectful and is unwilling to work with customers. This company closes accounts without any formal notice then keep the account active, so they overcharge their customers high interest and fees! AA needs to do better and train their leadership team to be better! Banking with them is basically wasting money and time! If I can give negative stars, they would be the first company to ever get one.

I woke up this morning all my money was gone out my account no pending transactions for the amount I don’t have overdraft on my account but all my money gone and my account is red.. I really hate this bank I will never Recommended bank to anyone. There is no way a person money should be going out of your account on a Sunday.

Since I opened this account it's working well for me and I love it thank you American Airlines Federal credit Union It was a very good choice for me to make and this helping very well microwave

I established my AA Credit Union account initially as a Crewmember for AA. Deposited $5 in my savings and left it, then they introduced a No Foreign Transaction fee credit card. Having decent/average credit I applied and was approved! I began to do more business with them as they proved reputable. I opened Checking and Line of Credit accounts with them. Using them for my everyday bank has proven efficient and reliable. Their standard of security meets or exceeds most national banking standards as my card has been involved with a huge batch of cards compromised from a merchant reported breach. AA Credit Union has allowed me to travel the world without extra annoying fees from credit card transactions to bank ATM fees. They reward you in dividends each year for having multiple accounts and their loan rates are very very competitive. If you take care of your account, use it responsibly, and promptly report any suspicious activity (usually they reach you first) you won’t have any issue. If an issue arises they have always been able to assist me and sometimes even more than I ask. AAFCU is a great banking partner, I look forward to a longer relationship for my financial needs!

This is the most disappointing airline credit union I've ever been a member of. Not only is nearly impossible to get a representative on the phone, (it is designed to absolutely prevent person-to-person contact), when you do reach someone the attitude seems to be, "why are you intruding on my day"? The credit card division is operated by a third party--NOT the AA credit union. If you have a charge to dispute, plan on getting white hair before anyone returns your call or in the current parlance: "reaches out to you". If you get resolve, mark it in your day planner because it will be a rare occasion. I'm closing all accounts and taking my business where I will be a valued customer. "Hello, Piedmont Credit Union.......yes I'd like to open an account ......"

Great Customer Service and quick turn around on services set up. I called after my services was set up to ask a question and in full details they went over and made sure I knew the answer and was satisfied with the answer. Awesome!!

I have been a member of American Airlines Federal Credit Union for approximately 2 years. They have an excellent accreditation rating as indicated by the BBB. Furthermore, they have great loan rates that are entirely reasonable - i have utilized them in this sense for quite a while now. Also, they have low ATM rates so that you're not charged a lot when depositing money. They also have good customer service - I've never had a problem. All in all, I would thoroughly recommend this credit union if you're looking for lots of member benefits, great customer service, and a good online banking service.