Tower Federal Credit Union Credit Cards

theyre really behind in how they handle things, and their member service center is incredibly unhelpful and frustrating to deal with. theyre not very member friendly, and always seem to be extremely condescending. I bank with SECU as well, and have never had an issue. it seems tower like to make things inconvenient for their members and ten times harder than it has to be.

This bank is so behind the curve it's ridiculous. The website did not allow me to make credit card payments for weeks so I ended up in collections. Now the number and extension(s) I'm given to contact collections, immediately hung the phone up upon dialing. When I contact support to reach someone to assist, the best they can do is send an email asking someone to call me. And of course the hold time as always to reach someone the standard way in 15+ minutes. As if people don't have better things to do M-F, 9-5pm (ahem, a job career). Oh, and the website is now not allowing me to make loan payments so yet again, their crap will be the reason I get penalized most likely. Stay far away from this bank. I'll be leaving as SOON as I can.

This credit union is a complete disaster. Customer service is rude and very unprofessional. I have a credit card with Tower which I closed today after speaking with Ms. Jones in the operations department. I would recommend Apple Credit Union.

Satisfied with it so far. Wish it had better monitoring for fraudulent transactions. I don’t like the e-statements (AT ALL), nor the constant trend of never getting a monthly bill in the mail for my Credit Card. But unfortunately, the more I continue to REQUEST & SIGN documents requesting that my identity be properly protected via NO internet correspondence...It still continues. For the sake of going paperless? Please, focus on my identity theft issues first. It is not fun feeling worried about something serious being "overlooked", again. Thank you :-)

I opened up a credit card with them because my mom told me to because of their loan rates. I have never had to deal with a more unorganized trash fire of a company. The process to open a card took so long and it was so confusing because every time I called one person would tell me one thing and another tell me something different. Finally received my card and I cannot log into my account. Sent them over a fax and after waiting a few days with no response decided to call them to make sure they received it and they tell me something was wrong with the fax. Were they ever planning on letting me know? Anyway, if I knew what was good for me I would just shut down this credit card and go with Chase or Bank of America. If they take much longer to send me info about my account in the mail (this time) then I am shutting it down because this company is horrendous. I will never recommend them to anyone.

Tower Fed is a great credit union. I have been a member for 15 years and have been happy with their services. I have a checking account and credit card, and I'm consistently pleased with the low interest rates on purchases and balance transfers on my card. Their employees are always friendly, helpful, and professional. I tried to apply to refinance my home loan, but because I am self employed for less than 2 years, they could not offer me the loan. However, they explained this to me before I went through the time and application fee to apply for the loan. This is a great credit union for anyone in the Baltimore area!