Horrible experience. it has taken 2 days to try and get the card activated after sending in the requested documents and answering multiple questions to be told that they are going to send me a new card. This company is absolutely pathetic and everything is "I'm sorry, I'm sorry." Don't be sorry, be better and improve upon your business practices. DO NOT waste your time getting this card.

Total trash. How I was swindled into this racket I have no idea. 50 cents to check your balance via phone. $1 every purchase... Ace should be ashamed. Taking superfluous money out of poor peoples hand is unnecessary. It's next to impossible get by on just cash nowadays. You need a debit card to consume.

If i could rate zero I would! I was a customer for years and one day I was robbed at gunned point, taken to an ATM and forced to withdraw funds out of my account!Thank God I wasn't killed or physically hurt, but i complied as anyone should in a situation as such. I sent them a police report and still did not get money back! Who ever makes the decisions on whether or not "you deserve" to be refunded is unreachable and policies are in place so that there is NOTHING you can do but except the loss! I was told because I had used the bank before it appeared that I was lying! So my advice to you is, if you have this card and you happen to get robbed near your neighborhood ask the kind and understanding robbers to take you to a bank outside of your area to a bank you have never used and you MAY get your money back!

Money was stolen out of my account through scammer and even though I'VE had this account for years they refused to give me back my money like most banks. Told me to file a police report and then they would give me back my money. Then they said they'll let me Know within 10-45 days what their decision is. AWFUL. If I ever get my money back I'm DONE with this company

This card Is not good DO NOT GET THIS.. You call and they are rude because you call and the fees are ridiculous don't expect them to help you it's going to take over three months to dispute a transaction no English speaking reps no a good card

Fees hiding in fees. Apparently I spent $2 just trying to cancel the card this morning, because the automated customer service robot just hangs up if you don't input commands that take it somewhere, but it also loops with no way to speak with a person and no way to cancel the card. Oh, but don't worry, it'll still charge you for calling customer service and speaking to that unhelpful robot.

Just absolutely horrible.

If they do a direct deposit from another bank in how many days i get it or hours

I have had the card for 9 years not one issue. I really think you see the results when you have a consistent direct deposit .

Just moved back to the US and don't have a bank account set up, thought getting a prepaid card rather than a re-loadable gift card might be a good idea. I have never been more wrong. If you're in between banks or can't get an account; cash is king, gift cards will do. Just the card itself, there is a massive fee for each transaction or a $10 monthly fee, which is less if you're using it a bunch, but still an insane amount of money. They don't tell you about these fees when they offer them to you at the check cashing stand, either, so you just get to be surprised when your paycheck has a nice 10% dent in it from fees.

For me, the issue was kind of specific. I got the card at an ACE location and, again, because I haven't been stateside long, my only ID is my passport. Passports don't use addresses, so I was asked to send proof of address to an email. I got an email back saying it wasn't approved, but did not give a reason why. So, I sent a few other pieces of mail, still came back not approved, but without explanation. So, I called and was told that I needed to send different proof, or at least that is what I understood through the language barrier. This happened three different times. I was finally angry and called a final time demanding a supervisor or to actually talk to someone who reviews the documents for proof to find out what their problem is. Finally, this fourth person was able to tell me that the document review team didn't think my address was a residence and therefore wouldn't approve my address at all. I explained that I live in an apartment building, that the building has been residences for nearly a century. They refused to change their decision or even hear my appeal. Turns out all I actually needed to do was give them an address that they were willing to call a residence. I gave them my mother's address, which they did not verify or ask for proof from me to accept. So, my actual address wasn't good enough, but literally any random address I could come up with would be fine? Cool. I guess that works.

It wasn't until after this week of emailing and calling and frustration that I was told I would be charged an additional $10 on top of the $5 to activate the card and the 2% for cashing my check. So, yeah, I emptied the card and shredded it.

The card is expensive, the customer service sucks. Just get a gift card or carry cash. For real.

Huge fan!! I've had an account with Ace Elite for several years. I just renewed my expired card. I use several bank accounts including Chase, Credit Union 1, and Huntington, to avoid putting all of my money in one place, and Ace Elite has been the easiest to use, most reliable as far as access to my money, dependable with my Direct deposits... It has actually worked better for me than the banks! I pay $5/month for "maintenance", which is cheaper than some banks, and no fees for transfers, transactions, or anything else... my money is simply directly deposited and I use the card as needed! Simplicity! I'm actually closing my Chase account this week because of the ridiculous amount of fees they charge EVEN AS A MEMBER!!! Ace Elite will be taking over that account.
Dan-Indianapolis